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Text Chat Support Jobs in Florida (NOW HIRING)

KBR

Senior IT Customer Support

Niceville, FL

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

KBR, Inc.

Senior IT Customer Support

Niceville, FL · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone ...

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All JobsText Chat Support JobsText Chat Support Jobs in Florida

Text Chat Support information

See Florida salary details

$10

$19

$33

How much do text chat support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for text chat support in Florida is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Florida? The most popular types of Text Chat Support jobs in Florida are:
What are popular job titles related to Text Chat Support jobs in Florida? For Text Chat Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Florida look for? The top searched job categories for Text Chat Support jobs in Florida are:
What cities in Florida are hiring for Text Chat Support jobs? Cities in Florida with the most Text Chat Support job openings:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Florida as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,488 per year, or $19.5 per hour.
Shift Coordinator - Hiring Immediately

Shift Coordinator - Hiring Immediately

Salt & Straw

Miami, FL

$14.70/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Salt & Straw rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 42 rated dessert shops

Job description

Shift Coordinator

$14.70/hr + tips Financial Flexibility: Access earned wages anytime with Everyday Pay, competitive tips, and a 401(k) with 50% match for part-time Team Members after 3 months. Health & Wellness: Medical, Dental, and Vision insurance available after 780 hours, plus options for Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Accident, Critical Illness, and Hospital Indemnity Insurance for added coverage. Mental Health Support: Free 24/7 access to licensed mental health professionals for Team Members and their families. Work-Life Balance: Flexible hours, paid Sick Time, 12 weeks of Paid Parental Leave, and two hours of Paid Voting Time. Perks & Discounts: 30% Team Member discount, early access to new flavors, and affordable FIGO Pet Insurance. Education & Financial Savings: Educational Assistance up to $1,800 per year, Commuter FSA, and UHC Wellness Rewards up to $1,000 for wellness activities. Inclusive Culture: Commitment to a supportive and inclusive workplace where everyone is valued.

 
 
Who We Are 
From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and
 moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 
 
Position Summary: 
The Shift Coordinator is a key part of the chain of service, responsible for delivering a seamless guest experience by coordinating and engaging in daily floor operations and assisting and guiding Scoopers throughout their shifts. This role is essential to
 upholding operational excellence by participating in and overseeing daily tasks, setting a positive example, and offering on-the-spot operations-based modeling, training, and coaching to Scoopers. As role models, Shift Coordinators foster a positive, guest-focused
 environment, ensuring all interactions reflect Salt & Straw’s commitment to legendary hospitality. 
   
____________________________________________________________________________________________ 
Joining Our Team 
Qualifications: To perform the job successfully, an individual should have the following qualifications: 
  • High school diploma/GED. 
  • 6+ months of experience in food service, fast-casual dining, or hospitality-focused industry (1+ year preferred). 
  • Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement). 
  • Must be 18 years or older. 
 
Knowledge, Skills, Abilities: 
  • Ability to coach and motivate Team Members. 
  • Ability to work with people of all backgrounds and identities. 
  • Ability to cooperate well and work as part of a team. 
  • Ability to learn about and discuss our flavors and products and give samples comfortably. 
  • Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships. 
  • Passionate about delivering outstanding guest experiences. 
  • Ability to proactively identify and resolve issues, using sound judgment to escalate matters that require shop leadership’s decision-making. 
  • Ability to work effectively and positively under pressure and amidst changing priorities. 
  • Ability to thrive in a fast-paced, dynamic environment with a hands-on approach. 
  • Fluency in English. 
  • Ability to work evenings and late nights, weekends, and holidays. 
  • Ability to work at least 3 shifts per week, including 2 closing shifts.
 
Benefits & Perks  
  • Financial Flexibility: Optional Everyday Pay for access to earned wages anytime, plus competitive tips and a 401(k) with a 50% company match after three months—even for part-time Team Members. 
  • Health & Wellness: Medical, Dental, and Vision insurance available after 780 hours, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance. 
  • Mental Health Support: Free, 24/7 access to licensed mental health professionals for Team Members and their families through multiple support options, including text, chat, web, and in-person sessions. 
  • Work-Life Balance: Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% of pay, and two hours of Paid Voting Time. 
  • Education & Growth: Up to $1,800 per year in Educational Assistance, plus career development and pathing opportunities to grow within Salt & Straw. 
  • Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance. 
  • Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued and respected. 
 
Food Allergy Warning 
This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities. 
 
Equal Employment Opportunity (EEO) Statement 
Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at
ta@saltandstraw.com. 
Work Authorization and E-Verify 
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. 
 
Our Values  
Create the Unbelievable 
Show Up Generously 
Act with Thoughtful Curiosity 
Share Human Kindness 
Make It Count 
 
These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. 

Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time. 

Apply