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Text Chat Support Jobs in Philadelphia, PA (NOW HIRING)

GEODIS

Account Clerk

Philadelphia, PA · On-site

$19/hr

Performs export billing, document record retention and audit support * Runs daily, monthly, and ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text ...

ATvantage LLC

Certified Athletic Trainer Part Time

PA · On-site

$34 - $40/hr

Text Sadie your questions at 616-377-2343 to chat about the role, specific scheduling flexibility, or the application process. Apply now to join a team that truly supports athletic trainers-on and ...

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All JobsText Chat Support JobsText Chat Support Jobs in Philadelphia, PA

Text Chat Support information

See Philadelphia, PA salary details

$14

$26

$45

How much do text chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for text chat support in Philadelphia, PA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.61 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the most commonly searched types of Text Chat Support jobs in Philadelphia, PA?

The most popular types of Text Chat Support jobs in Philadelphia, PA are:

What are popular job titles related to Text Chat Support jobs in Philadelphia, PA?

For Text Chat Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Philadelphia, PA look for?

The top searched job categories for Text Chat Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Text Chat Support jobs?

Cities near Philadelphia, PA with the most Text Chat Support job openings:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $54,672 per year, or $26.3 per hour.

Live chat agent

Keast & Hood Structural Engineers

Philadelphia, PA

$25 - $40/hr

Full-time

Posted 14 days ago

Job description

Join Our Team as a Live Chat Agent!

Are you a great communicator who loves helping people? Do you enjoy solving problems and making someone’s day a little brighter? If so, we’d love for you to join our team as a Live Chat Agent! At our company, we design structures—both new and transformed—that endure and enhance environments for people. Now, we’re looking for someone like you to help us provide exceptional support to our customers in real time.

What You'll Be Doing

As a Live Chat Agent, you’ll be at the heart of our customer support team, ensuring that every interaction is smooth, helpful, and positive. Your main responsibilities will include:

  • Assisting customers by answering their questions promptly and accurately.
  • Resolving issues and providing solutions through online text messaging.
  • Offering real-time support via our website, app, or social media platforms.
  • Maintaining a friendly and professional tone in all customer interactions.
  • Collaborating with other team members to ensure customer satisfaction.
What We're Looking For

We’re searching for someone who:

  • Has excellent written communication skills.
  • Thrives in a fast-paced, customer-focused environment.
  • Is proactive, detail-oriented, and eager to help others.
  • Can think on their feet and solve problems effectively.
  • No prior experience? No problem! We welcome candidates with a willingness to learn and grow.
Why Join Us?

While we don’t offer additional benefits at this time, we do provide an opportunity to be part of a company that values creativity, innovation, and making a positive impact. You’ll be joining a supportive team that’s passionate about what we do—designing structures that enhance people’s lives.

Our Culture and Values

At our core, we believe in creating environments that endure and inspire. Our team is driven by collaboration, respect, and a shared commitment to excellence. We value every team member’s contributions and strive to foster a positive and inclusive workplace.

Ready to Apply?

If this sounds like the perfect role for you, we’d love to hear from you! Take the first step toward joining our team by submitting your application today. Let’s work together to make a difference—one chat at a time.


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