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Text Chat Support Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Sport Clips

Hair Stylist (Hiring Immediately)

Covington, OH · On-site

$30 - $43/hr

Employer-paid mental health support * Paid training Interested? Text Wendy at 206-758-6002 to apply ... Text Wendy now to start the chat! 206-758-6002 Location Information: 17307 SE 272nd St. Suite 120 ...

Sport Clips

Hair Stylist (Hiring Immediately)

Covington, OH · On-site

$30 - $43/hr

Employer-paid mental health support * Paid training Interested? Text Wendy at 206-758-6002 to apply ... Text Wendy now to start the chat! 206-758-6002 Location Information: 17307 SE 272nd St. Suite 120 ...

Cargill

Production Technician

Van Wert, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Production Technician

Yorkshire, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Production Technician

Anna, OH · On-site

$21.09/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

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All JobsText Chat Support JobsText Chat Support Jobs in Ohio

Text Chat Support information

See Ohio salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for text chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Ohio? The most popular types of Text Chat Support jobs in Ohio are:
What are popular job titles related to Text Chat Support jobs in Ohio? For Text Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Ohio look for? The top searched job categories for Text Chat Support jobs in Ohio are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Ohio as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 71% In-person, 19% Hybrid, and 10% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Senior Client Support Agent (Westlake)

Goosehead

Westlake, OH

Full-time

Re-posted 26 days ago

Job description

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines.

You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

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