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Text Chat Support Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

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Showing results 1-20

All JobsText Chat Support JobsText Chat Support Jobs in Ohio

Text Chat Support information

See Ohio salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Ohio? The most popular types of Text Chat Support jobs in Ohio are:
What are popular job titles related to Text Chat Support jobs in Ohio? For Text Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Ohio look for? The top searched job categories for Text Chat Support jobs in Ohio are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 70% In-person, 20% Hybrid, and 10% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Customer Service Representative - Automotive

Fred Martin Superstore

Barberton, OH • On-site

Other

Posted 5 days ago

Job description

Join Our Team and Help Deliver an Exceptional Car-Buying Experience!

Are you a people person who enjoys helping others and creating memorable customer experiences? We're looking for a Customer Experience Advisor (CEA) to be the friendly face that welcomes customers, guides them through the vehicle shopping process, and ensures they leave excited about their new purchase.

In this role, you'll work alongside our sales team by building relationships with customers, answering questions, demonstrating vehicles, coordinating test drives, and providing an outstanding delivery experience. No high-pressure selling required—the Team Leader handles closing the sale. Your focus is on delivering exceptional service and creating a seamless, enjoyable customer experience.

What You'll Do
  • Welcome customers to the dealership and provide a warm, professional first impression.
  • Assist customers in the showroom and on the lot while learning about their vehicle needs.
  • Respond to customer inquiries by phone, email, text, chat, and in person.
  • Demonstrate vehicle features, technology, and safety systems.
  • Coordinate and conduct test drives according to dealership procedures.
  • Maintain accurate customer information in our CRM system.
  • Support the sales team throughout the purchasing process.
  • Assist with vehicle appraisals and sales documentation.
  • Deliver vehicles to customers and ensure they understand all features and technology.
  • Introduce customers to our Service Department and Speedy Wash & Lube Center.
  • Attend training sessions and stay current on new vehicle models and technology.
What We're Looking For
  • Outstanding customer service and communication skills.
  • Friendly, outgoing personality with the ability to build rapport quickly.
  • Strong organizational skills and attention to detail.
  • Comfortable learning and explaining vehicle features and technology.
  • Ability to multitask in a fast-paced environment.
  • Basic computer skills and willingness to learn dealership software.
  • Professional appearance and positive attitude.
  • Valid driver's license with a clean driving record.
Why You'll Love Working Here
  • Competitive pay
  • Paid training and ongoing professional development
  • Opportunities for career growth within the dealership
  • Supportive team environment
  • Employee discounts
  • Full benefits package (eligible employees)
  • Work with one of the area's leading automotive dealerships

If you enjoy helping people, love working with a team, and want to build a rewarding career in the automotive industry, we'd love to hear from you. Apply today and become part of a dealership that puts customers first!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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