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Text Chat Support Jobs in Ohio (NOW HIRING)

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Deliver level 1 account and technical support via phone, email, chat, and text. * Respond professionally to all customer contacts within required service levels. * Log and code customer interactions ...

Cargill

Maintenance Technician

Saint Marys, OH · On-site

$29 - $40/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. A ...

Potter House Recovery

Be Seen First

LCDC II or Higher

Cincinnati, OH · On-site

$27 - $30/hr

... text-based chat, video calls, and phone calls, to monitor their progress on their recovery journey - Provide addiction counseling and support to individuals in recovery - Perform diagnostic ...

Cargill

Operations Technician

Dayton, OH

$24.50/hr

... support business and customer needs. Any separation benefits for union hourly employees, if ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Sales Account Manager

North Olmsted, OH

Support sales leadership and other sales professionals in developing new market opportunities in ... North Olmsted, Ohio Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

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All JobsText Chat Support JobsText Chat Support Jobs in Ohio

Text Chat Support information

See Ohio salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for text chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Ohio? The most popular types of Text Chat Support jobs in Ohio are:
What are popular job titles related to Text Chat Support jobs in Ohio? For Text Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Ohio look for? The top searched job categories for Text Chat Support jobs in Ohio are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Ohio as of June 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 84% In-person, 5% Hybrid, and 11% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.
Customer Experience Specialist

Customer Experience Specialist

Sentrilock LLC

West Chester, OH • On-site

$16.75 - $21/hr

Full-time

Posted 3 days ago

Job description

Description:

Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical troubleshooting skills.

Responsibilities and Duties

  • Deliver level 1 account and technical support via phone, email, chat, and text.
  • Respond professionally to all customer contacts within required service levels.
  • Log and code customer interactions, incidents, requests, and escalations accurately in case management system.
  • Follow standard operating procedures for security, repairs, and replacements.
  • Escalate unresolved issues through the appropriate help channels.
  • Collaborate with coworkers to update support documentation and participate in project teams.
  • Complete all required company training certifications.
  • Maintain knowledge on company products, industry trends, and technology advances.
  • Performs other related duties as assigned to support the organization’s goals and objectives.
Requirements:

Requirements

  • High School Diploma or Equivalent – Required
  • Associate's Degree in technology – Preferred
  • 1+ year customer service experience – Required
  • 1+ year contact center and/or technical support experience – Preferred
  • Written and verbal bilingual fluency (French, Spanish, Chinese) – Preferred
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
  • Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time.

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