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Home Based Text Chat Support Jobs in Ohio (NOW HIRING)

Hub Group

Intermodal CDL-A Truck Driver

Whitehouse, OH · On-site

$77K/yr

Local routes, home daily * Earn up to $77,198 annually * No-touch freight * High quality Medical ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

Intermodal CDL-A Truck Driver

Toledo, OH · On-site

$77K/yr

Local routes, home daily * Earn up to $77,198 annually * No-touch freight * High quality Medical ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

Intermodal CDL-A Truck Driver

Stryker, OH · On-site

$77K/yr

Local routes, home daily * Earn up to $77,198 annually * No-touch freight * High quality Medical ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

Intermodal CDL-A Truck Driver

Millbury, OH · On-site

$77K/yr

Local routes, home daily * Earn up to $77,198 annually * No-touch freight * High quality Medical ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

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All JobsHome Based Text Chat Support JobsHome Based Text Chat Support Jobs in Ohio

Home Based Text Chat Support information

What is the difference between Home Based Text Chat Support vs Customer Service Representative?

AspectHome Based Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote
Communication MethodText chatPhone, email, in-person
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service, communication skills

Home Based Text Chat Support focuses on assisting customers via written chat, often from home, requiring strong typing and written communication skills. Customer Service Representatives may handle multiple communication channels, including calls and emails, and often work in office settings. Both roles serve customer needs but differ mainly in communication method and work environment.

What are popular job titles related to Home Based Text Chat Support jobs in Ohio? For Home Based Text Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Home Based Text Chat Support jobs in Ohio look for? The top searched job categories for Home Based Text Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Home Based Text Chat Support jobs? Cities in Ohio with the most Home Based Text Chat Support job openings:
Home Based Text Chat Support jobs near you

Online Chat Support Representative

PorterMatt Electric Inc

Cleveland, OH • Remote

$22 - $37/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This is a remote position.

We are seeking a customer-focused Online Chat Support Representative to assist customers through live chat, email, and messaging platforms. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and can provide prompt, professional support while working remotely.

Key Responsibilities
  • Respond to customer inquiries via live chat and email.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently and professionally.
  • Document customer interactions in the company's CRM system.
  • Escalate complex issues to the appropriate department.
  • Process orders, returns, exchanges, and account updates.
  • Maintain customer satisfaction by delivering timely support.
  • Meet response time and quality performance goals.
  • Stay up to date on company products and procedures.


RequirementsQualification
  • High school diploma or GED.
  • Strong written communication and grammar skills.
  • Basic computer and typing skills.
  • Ability to multitask while handling multiple chat conversations.
  • Familiarity with Microsoft Office and Google Workspace.
  • Strong customer service and problem-solving skills.
  • Reliable internet connection and a quiet home workspace.
Preferred Qualifications
  • Previous customer service or chat support experience.
  • Experience using CRM software (such as Zen desk, Salesforce, or Freshdesk).
  • Ability to work flexible shifts, including evenings or weekends.


Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(k) retirement plan
  • Paid training
  • Flexible schedules
  • Employee discounts
  • Performance bonuses
  • Remote work opportunities