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Remote Home Based Chat Support information

What is the difference between Remote Home Based Chat Support vs Remote Customer Service Representative?

AspectRemote Home Based Chat SupportRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional product knowledge
Work EnvironmentHome-based, online chat platformHome-based, phone and online channels
Industry UsageCustomer support via chat for various industriesCustomer support via phone/email for multiple sectors
Search & Comparison IntentFocus on chat-based roles, remote chat jobsBroader customer service roles, including phone support

Remote Home Based Chat Support primarily involves assisting customers through online chat platforms, focusing on written communication. In contrast, Remote Customer Service Representatives often handle inquiries via phone and email, providing support through multiple channels. Both roles require strong communication skills and are performed remotely, but chat support emphasizes written interaction, making it ideal for those seeking online-only positions.

What are the most commonly searched types of Remote Chat Support jobs in Ohio? The most popular types of Remote Chat Support jobs in Ohio are:
What are popular job titles related to Remote Home Based Chat Support jobs in Ohio? For Remote Home Based Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Home Based Chat Support jobs in Ohio look for? The top searched job categories for Remote Home Based Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Home Based Chat Support jobs? Cities in Ohio with the most Remote Home Based Chat Support job openings:
Remote Home Based Chat Support jobs near you
Infographic showing various Remote Home Based Chat Support job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 10% Part Time, and 7% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.
Technical Support Representative Level 1

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Posted 18 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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