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988 Jobs in Ohio (NOW HIRING)

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Helps chat visitors reaching out through Lifeline 988 Chat/text while expressing compassion concern, and expertise in helping them develop solutions. * Makes appropriate internal/external emergency ...

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All Jobs988 Jobs988 Jobs in Ohio

988 information

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$18.3K

$56K

$128.9K

How much do 988 jobs pay per year?

As of Sep 3, 2026, the average yearly pay for 988 in Ohio is $56,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,650.00 and $59,417.00 per year, depending on experience, location, and employer.

What is a 988 crisis counselor?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What are the key skills and qualifications needed to thrive as a 988 crisis counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

What are popular job titles related to 988 jobs in Ohio?

For 988 jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching 988 jobs in Ohio look for?

The top searched job categories for 988 jobs in Ohio are:

What cities in Ohio are hiring for 988 jobs?

Cities in Ohio with the most 988 job openings:

988 jobs near you
Infographic showing various 988 job openings in Ohio as of July 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $56,022 per year, or $26.9 per hour.

Follow Up Coordinator, 988

Community Health Alliance-Ohio

Hamilton, OH • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Are you looking for a career where you can make a difference in the lives of others?  Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? 

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts.  Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports. 

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives.  We are seeking a 988 Follow Up Coordinator to coordinate follow-up services for individuals who contact the 988 Suicide and Crisis Lifeline.  This position ensures timely and effective engagement with individuals post-crisis contact, supports connection to ongoing services, and works closely with internal teams and community partners to promote safety, stabilization and recovery.

We are currently hiring 2nd shift (4pm-12am).  

Develop a career dedicated to connection, compassion, and community.  Community Health Alliance is an employer that offers career opportunities with purpose.   

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

 We are proud to offer a comprehensive benefits package for full-time employees:

  • Affordable medical, dental and vision insurance
  • Generous paid time off (PTO) & paid holidays
  • Retirement plan with company match – up to 6% (full and part-time)
  • Company paid life insurance
  • Mission-driven work environment with ongoing professional development
  • Paid on-the-job training provided 

 Duties and Responsibilities:

  • Coordinate and oversee all 988 follow-up activities to ensure timely outreach and engagement with individuals post-call
  • Conduct follow-up calls with individuals to assess ongoing risk, provide emotional support, reinforce safety planning, and connect to appropriate services
  • Ensure follow-up attempts meet national 988 standards, including required timeframes and documentation expectations
  • Develop and maintain a system for tracking follow-up activities, ensuring data accuracy and compliance with reporting requirements
  • Collaborate with crisis counselors, peer support specialists, and community partners to ensure seamless care coordination
  • Participate in team meetings, case consultations, and quality improvement activities related to 988 follow-up services
  • Maintain confidentiality and adhere to all HIPAA and 988 compliance standards
  • Provide coverage support for crisis line or other duties as assigned, when needed
  • Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
  • Establish a rapport with callers and assist the caller to handle the presenting concern
  • Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
  • Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
  • Utilize suicide prevention protocols and safety planning strategies when necessary
  • Provide referrals and resources for mental health services, community based organizations and emergency assistance
  • Document all interactions accurately and timely per agency guidelines
  • Collaborate with emergency responders, mental health professionals when higher level intervention is required
  • Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports
  • High School Diploma or equivalent required
  • Associate's or Bachelor's degree in social work, psychology, counseling or related field preferred
  • Minimum of 1 year of experience in crisis response, care coordination or related work 
  • Ability to remain calm, professional and supportive under pressure
  • Experience in mental health field is preferred, but not required (on-the-job training provided)
  • Ability to work collaboratively in a team-oriented environment
  • Competently communicates effectively verbally and in writing
  • Basic computer skills for documentation and online communication tools
  • Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
  • Ability to pass background checks, drug screen and required training
  • Reliable transportation
  • Ability to work evenings, overnights and weekends

Community Health Alliance is a leader providing the highest industry standards for health and human services.  Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services.  We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future.  Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve. 

Community Health Alliance is a drug testing Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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