ZipRecruiter

Log In

1

988 Jobs (NOW HIRING)

next page

Showing results 1-20

All Jobs988 Jobs

988 information

See salary details

$20K

$61.3K

$141K

How much do 988 jobs pay per year?

As of Jul 12, 2026, the average yearly pay for 988 in the United States is $61,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $65,000.00 per year, depending on experience, location, and employer.

Do you need a degree to work for a crisis hotline?

For a crisis hotline position like a crisis counselor or responder, a formal degree is often not required, but relevant experience, training, and strong communication skills are essential. Many organizations provide training programs, and certifications in mental health or crisis intervention can be beneficial. Requirements vary by organization, so checking specific job postings is recommended.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

Do 988 operators get paid?

Yes, 988 operators are paid employees who provide crisis support and mental health assistance. They typically work in call centers, often requiring training in crisis intervention and communication skills, and are compensated according to their employer’s pay scale and experience levels.

What are 988 crisis counselors?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What are the key skills and qualifications needed to thrive as a 988 Crisis Counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What people work for 988?

Individuals working for 988 typically include mental health professionals, crisis counselors, call center staff, and administrative personnel. These roles require strong communication skills, crisis intervention training, and often certification in mental health or related fields. Staff work in call centers or crisis centers to provide support and resources to those in need.

How much does Crisis text line pay?

Crisis Text Line pays its volunteers and staff based on the role, with paid positions typically offering hourly wages that can range from minimum wage to higher depending on experience and responsibilities. Salaries for paid staff, such as crisis counselors or program coordinators, generally align with nonprofit industry standards and may include benefits. Compensation details are often provided during the application process or on the organization's careers page.
More about 988 jobs
What cities are hiring for 988 jobs? Cities with the most 988 job openings:
What states have the most 988 jobs? States with the most job openings for 988 jobs include:
What job categories do people searching 988 jobs look for? The top searched job categories for 988 jobs are:
988 jobs near you
988 Clinical Supervisor (Full Time)

988 Clinical Supervisor (Full Time)

Community Care Alliance

East Providence, RI • On-site

Full-time

Re-posted 24 days ago

Community Care Alliance rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

988 Clinical Supervisor (Full time)

4-Day Work Week!

The 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members! The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.

This call center is connected to the BH Link – The state’s walk-in behavioral health crisis center that serves Rhode Islanders statewide. As such, 988 Crisis Counselors can assist service recipients in facilitating entry to BH Link, to be seen in person by an experienced clinical team that provides comprehensive assessment and referral services. The 988 Crisis Call Center also coordinates with local mobile crisis response teams, dispatching available mobile crisis clinicians to the community in order to meet people where they are. The services provided emphasize client-centered care in the least restrictive possible settings.

Roles and Responsibilities:

  • Working on site at the 988 Call Center in East Providence.
  • Answering calls, chats, and texts alongside Crisis Counselors (through the 988 Lifeline and the 414-LINK line). This will include:
  • Modeling empathy and professionalism to Crisis Counselors while effectively establishing clinical rapport with service recipients in a brief period.
  • Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
  • Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
  • Coordinating directly with members of the BH Link clinical team as appropriate.
  • Coordinating with 911 dispatch and local municipalities as appropriate.
  • Managing 988 Call Center coverage schedule alongside the rest of the 988 supervisory team.
  • Providing guidance and support to 988 Crisis Counselors throughout the shift.
  • Organizing scenario debriefings with 988 call center staff and external partners.
  • Actively participating in the ongoing development of resource and referral manuals.
  • Reviewing call center documentation and metrics to ensure quality of 988 call center services.
  • Submitting critical incident reports documented by 988 Crisis Counselors.
  • Facilitating the training and supervision of 988 Crisis Counselors.

Desired Skills:

  • The ability to answer crisis calls, chats, and texts with empathy and composure.
  • The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
  • Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
  • The ability to effectively assist Crisis Counselors in navigating digital platforms (the 988 answering platform, resource databases, electronic health records, etc.).
  • Ability to provide strengths-based and solutions-focused insight and feedback in collaborative supervision with 988 Crisis Counselors.
  • Multilingual staff are highly encouraged to apply.

Qualifications:

  • Minimum BA in human services required.
  • 1-3 Years in the area of crisis intervention preferred.
  • Fluency in multiple languages preferred (and compensated).

Benefits

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.

  • Generous vacation, sick time and holidays.
  • Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
  • 403b with matching after 6 months of employment.
  • Flexible Spending (FSA) and Dependent Care (DCA) accounts.
  • Agency-paid group life insurance; long-term disability.
  • Tuition reimbursement and licensure/certification bonuses.
  • Employee referral program as well as bilingual skills premium.
  • On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!

What Community Care Alliance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom