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988 Jobs (NOW HIRING)

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$21/hr

As the local 988 answering center for North Dakota and northwestern Minnesota, we believe people deserve to speak with someone who understands their communities and the resources available close to ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$20 - $21.50/hr

As the local 988 answering center for North Dakota and northwestern Minnesota, we believe people deserve to speak with someone who understands their communities and the resources available close to ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Job Title : 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Various Full-Time & Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self-driven, dedicated ...

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How much do 988 jobs pay per year?

As of Aug 22, 2026, the average yearly pay for 988 in the United States is $61,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a 988 crisis counselor?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What are the key skills and qualifications needed to thrive as a 988 crisis counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

More about 988 jobs

What cities are hiring for 988 jobs?

Cities with the most 988 job openings:

What states have the most 988 jobs?

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What job categories do people searching 988 jobs look for?

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988 jobs near you
Infographic showing various 988 job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $61,285 per year, or $29.5 per hour.

988 Crisis Care Coordinator

North Central Mental Health Services, Inc.

Columbus, OH • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.
Our Crisis Care Coodinator position is non-exempt, full-time (40 hours weekly) reporting to the 988 Suicide Prevention Services Director. Work week availability is required 7-days, Sunday through Saturday. This means you can be scheduled to work any day of the week, including weekends. Shifts will be completed on site. Must successfully complete required training post onboarding.
  • 1st Shift: 7:00 a.m.-3:00 p.m. (2 positions open)
  • 2nd Shift: 3:00 p.m.-11:00 p.m. (3 positions open)
  • 3rd Shift: 11:00 p.m.-7:00 a.m. (1 position open)

Rate of pay is $22.00 hourly. Training is required and provided.
Key Functions
  • Provide coverage for national 988 directed calls to our call center during shift hours weekly (40 hours); will include weekend hours either on a rotational basis or permanently scheduled, if preferred.
  • May including initiating and responding to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma-informed crisis stabilization techniques.
  • May actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
  • Report issues requiring resolution through electronic means, as necessary.

Requirements
  • Associate's degree required, Bachelor's degree preferred
  • Steady consistency to report timely and fulfill duties
  • Willingness to successfully complete paid Suicide Prevention training program requirements for preparedness
  • Ability to demonstrate and maintain poise
  • Computer experience, including MS Office products and email

Perks
  • Electronic Onboarding
  • Team-Oriented Environment
  • Excellent Health, Dental and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
  • Supplemental Life Purchase Options
  • Ancillary Benefits to Include Long-Term Care and Whole Life Options
  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • Mileage Reimbursement at the Federal rate
  • Free Parking
  • North Central is a Federal Student Loan Forgiveness Participant
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • Serving Franklin County for over 50 years
  • Acknowledged Among Top Non-Profit Organizations

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA
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