ZipRecruiter

Log In

1

988 Jobs (NOW HIRING)

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

MiCAL 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Full and Part-Time Shifts Available About you: The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

MiCAL 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Full and Part-Time Shifts Available About you: The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual ...

next page

Showing results 1-20

All Jobs988 Jobs

988 information

See salary details

$20K

$61.3K

$141K

How much do 988 jobs pay per year?

As of Jul 13, 2026, the average yearly pay for 988 in the United States is $61,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $65,000.00 per year, depending on experience, location, and employer.

Do you need a degree to work for a crisis hotline?

For a crisis hotline position like a crisis counselor or responder, a formal degree is often not required, but relevant experience, training, and strong communication skills are essential. Many organizations provide training programs, and certifications in mental health or crisis intervention can be beneficial. Requirements vary by organization, so checking specific job postings is recommended.

What is the difference between 988 vs Emergency Dispatcher?

Feature988Emergency Dispatcher
CredentialsNone specific; mental health crisis training often preferredHigh school diploma; emergency communication training
Work EnvironmentCall centers, crisis centers, mental health facilitiesEmergency call centers, police, fire departments
Industry UsageNational mental health crisis hotlinePublic safety and emergency response
Common Search/ComparisonYesYes

While 988 is a national mental health crisis hotline, Emergency Dispatchers handle emergency calls for police, fire, and medical services. 988 operators focus on mental health crises, often with specialized training, whereas Emergency Dispatchers coordinate emergency responses across various services. Both roles are vital in emergency response systems but serve different functions within the public safety network.

Do 988 operators get paid?

Yes, 988 operators are paid employees who provide crisis support and mental health assistance. They typically work in call centers, often requiring training in crisis intervention and communication skills, and are compensated according to their employer’s pay scale and experience levels.

What are 988 crisis counselors?

988 crisis counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises. When someone calls, texts, or chats the 988 Suicide & Crisis Lifeline, these counselors listen with compassion, provide emotional support, and connect people to resources or emergency services as needed. Their goal is to help individuals navigate difficult moments, de-escalate crises, and ensure safety for all involved. 988 counselors work in crisis centers across the United States and receive specialized training to handle sensitive situations effectively.

What can I expect when working as a 988 crisis counselor in terms of collaboration with other mental health professionals?

As a 988 crisis counselor, you'll regularly collaborate with a multidisciplinary team, including supervisors, licensed clinicians, and community resource providers. You'll often consult with colleagues to ensure callers receive appropriate support and, when necessary, coordinate with local emergency services or mental health agencies for higher-level interventions. Team meetings and debriefings are common, fostering a supportive work environment and ensuring best practices are followed in crisis situations.

What are the key skills and qualifications needed to thrive as a 988 Crisis Counselor, and why are they important?

To thrive as a 988 Crisis Counselor, you need strong active listening skills, crisis intervention training, and a background in mental health or social work, often supported by relevant certifications. Familiarity with crisis call center software, risk assessment tools, and reporting systems is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for supporting individuals in distress. These skills and qualities are vital to ensure safe, timely, and empathetic support for people experiencing mental health crises.

What people work for 988?

Individuals working for 988 typically include mental health professionals, crisis counselors, call center staff, and administrative personnel. These roles require strong communication skills, crisis intervention training, and often certification in mental health or related fields. Staff work in call centers or crisis centers to provide support and resources to those in need.

How much does Crisis text line pay?

Crisis Text Line pays its volunteers and staff based on the role, with paid positions typically offering hourly wages that can range from minimum wage to higher depending on experience and responsibilities. Salaries for paid staff, such as crisis counselors or program coordinators, generally align with nonprofit industry standards and may include benefits. Compensation details are often provided during the application process or on the organization's careers page.
More about 988 jobs
What cities are hiring for 988 jobs? Cities with the most 988 job openings:
What states have the most 988 jobs? States with the most job openings for 988 jobs include:
What job categories do people searching 988 jobs look for? The top searched job categories for 988 jobs are:
988 jobs near you
988 Coordinator - Overnight Thurs-Mon 11pm - 7am

988 Coordinator - Overnight Thurs-Mon 11pm - 7am

CONTACT COMMUNITY SERVICES INC

East Syracuse, NY • Remote

$28 - $30/hr

Full-time

Posted 19 days ago

Job description

Hourly salary is based on accreditations. Shift differentials include:

+$5/hour for all weekend hours

+$2/hour for other 11pm-7am hours

Must reside in NY

Standard Training Requirements

Training typically consists of 140–180 hours.

Employees must successfully meet established training benchmarks and performance expectations before advancing to the next phase.

Training is generally conducted Monday through Friday between 8:00 a.m. and 7:00 p.m. and typically lasts 6–8 weeks, depending on progress and scheduling needs.

Position Title:

988 Coordinator- Overnight, FTLocation:

RemoteDate:

March 17, 2025

Reporting Relationship(s):Position reports to the 988 ManagerHours:

11pm-7am (37.5 hours/week)FLSA Classification:

Non-Exempt

General Summary

The 988 Coordinator- Overnight plays a pivotal role in the service delivery for Contact’s 988 Suicide and Crisis Lifeline coverage area, ensuring staff are following the policies and procedures outlined by Vibrant and the NYS Office of Mental Health. This position oversees a team of call center staff responsible for providing crisis counseling to callers to 988 and other assigned crisis lines. This role involves ensuring efficient operations, maintaining high standards of service, and collaborating with state and national partners to provide comprehensive support. The 988 Coordinator- Overnight also acts as Shift Supervisor in the call center as needed and functions as an active call center team member to achieve agency and department goals.

Duties and Responsibilities

Team Supervision
  • Supervise and support Shift Supervisors and 988 Specialists in responding to calls to 988 and other assigned crisis lines
  • Provide training, guidance, and performance evaluations to ensure staff effectiveness and professional growth
  • Support the 988 Manager in scheduling shifts and managing staffing levels to ensure adequate coverage
    • Operational Oversight
  • Monitor call center operations to ensure timely and compassionate response to callers
  • Work alongside Crisis Services management team and educators to develop and implement trainings, protocols, and procedures to enhance service delivery
  • Ensure staff receive timely updates on changes to program policies/procedures
  • Participate in oncall coverage rotation and act as Shift Supervisor when required
    • Caller Support
  • Ensure that callers receive compassionate and respectful service during interactions
  • Address escalated caller concerns and provide solutions in a timely manner
  • Coordinate with external crisis network partners to provide additional resources and comprehensive support for callers
  • Support all emergency service interventions to ensure compliance with Suicide Safety Policy during assigned shifts and complete all associated followup activity
    • Quality Assurance
  • Conduct regular audits of call center activities and call documentation to ensure compliance with policies and standards
  • Review calls to ensure that staff adhere to call center protocols, crisis intervention standards, and best practices
  • Implement feedback mechanisms to continuously improve service quality
    • General Responsibilities
  • Attend mandatory staff meetings and participate in Contact provided training, workshops, and continuing education to stay updated in the field
  • Represent the organization at community meetings and events
  • Perform additional responsibilities as they develop and are assigned
    • Education Requirements

    Bachelors degree in Mental Health/Human Services field, or related field of study, required.

    Previous Experience Requirement

    Minimum of 1 year of experience working in crisis intervention or mental health services; Demonstrated ability to effectively manage crises; Experience linking people with needed community resources; Experience with various computer programs; Experience supervising, mentoring and training others

    Knowledge and Skills Needed to Perform Effectively in this Position

  • Strong empathy, active listening, communication, teamwork, and interpersonal skills
  • Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately
  • Comfort with conversations related to mental health and suicide and ability to collaboratively explore visitor needs and make community safety net connections
  • Ability to work under pressure and handle high volumes while maintaining a calm demeanor
  • Proficiency in using computer systems and databases for documentation and resource navigation
  • Function autonomously and exercise good judgment and decisionmaking skills, particularly during crisis situations
  • Quickly adjust to rapidly changing situations and environments and demonstrate flexibility in handling various types of crises
  • Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies
  • Work closely with team members and supervisors to ensure seamless operations
    • Additional Requirements
  • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards
  • Completion of Applied Suicide Intervention Skills Training (ASIST)
  • Required to pass AAS Crisis Worker and Inform USA Community Resource Specialist certification exams as soon as eligible and meet qualifications to maintain certifications
  • Strong attendance and punctuality able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests
  • Must be able to report to the office during oncall weeks if inoffice coverage is required
  • Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend).
  • This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment.

Apply