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Suicide Hotline Worker Jobs (NOW HIRING)

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

We invest in you while working together to strengthen our community. Crisis Hotline Responder Child ... Provide immediate crisis management and stabilization support, including suicide risk assessment.

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · Hybrid

$18 - $23/hr

Description We invest in you while working together to strengthen our community. Crisis Hotline ... Provide immediate crisis management and stabilization support, including suicide risk assessment.

Child Focus

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

Job Type Full-time, Part-time Description We invest in you while working together to strengthen our ... Provide immediate crisis management and stabilization support, including suicide risk assessment.

Jannus Inc

Crisis Responder

Boise, ID · On-site

$19.45 - $20.31/hr

ICSH PURPOSE Since 2012, Idaho Crisis & Suicide Hotline (ICSH) has served as a critical lifeline ... Working independently with the guidance and support of a Team Lead. * Attention to detail, strong ...

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care ... When transferring, briefly proved Hotline worker with any information you were able to get from the ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

PSP operates a 24/7 crisis intervention and suicide prevention hotline, handling calls, texts, and ... working with youth, and more. After successful completion of training, phone counselors will ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

PSP operates a 24/7 crisis intervention and suicide prevention hotline, handling calls, texts, and ... working with youth, and more. After successful completion of training, phone counselors will ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

... escalation, suicide risk assessment, intro to mental health, LGBTQ+, disability, working with ... the Hotline Program Manager. Position Overview Provide overnight, weekend and various shifts ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

... escalation, suicide risk assessment, intro to mental health, LGBTQ+, disability, working with ... the Hotline Program Manager. Position Overview Provide overnight, weekend and various shifts ...

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Suicide Hotline Worker information

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How much do suicide hotline worker jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for suicide hotline worker in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $26.92 per hour, depending on experience, location, and employer.

What does a suicide hotline worker do?

A suicide hotline worker provides immediate, confidential support to individuals experiencing emotional distress or suicidal thoughts. They listen empathetically, assess the caller's situation, and offer resources or referrals to appropriate mental health services. Their primary goal is to ensure the caller's safety and provide non-judgmental support during a crisis. They are trained to handle a variety of situations with compassion and professionalism.

What are the key skills and qualifications needed to thrive as a suicide hotline worker?

To thrive as a Suicide Hotline Worker, you need strong crisis intervention skills, active listening abilities, and typically a background in psychology, social work, or counseling. Familiarity with crisis management protocols, suicide risk assessment tools, and secure call management systems is essential. Compassion, emotional resilience, and nonjudgmental communication are vital soft skills for supporting callers in distress. These skills enable workers to effectively de-escalate crises, provide immediate support, and connect individuals to appropriate resources, which can be life-saving.

What are some common challenges faced by suicide hotline workers, and how are they supported in managing these challenges?

Suicide hotline workers often encounter emotionally intense conversations, which can be challenging to process and manage. To support their well-being, most organizations provide regular supervision, debriefing sessions, and access to mental health resources. Hotline workers typically receive comprehensive training and are part of supportive teams that encourage peer discussions and ongoing learning. This collaborative environment helps workers maintain resilience and deliver compassionate care to callers in crisis.

How much do suicide hotline workers make?

Suicide hotline workers typically earn between $25,000 and $45,000 annually, depending on experience, location, and the organization. Many positions are part-time or volunteer, with some paid roles offering benefits and training in crisis intervention skills.

What qualifications do you need to work at a suicide hotline?

Suicide hotline workers typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Many organizations also require training in crisis intervention and mental health awareness, with some positions preferring prior experience or certification in mental health or counseling. Flexibility to work various shifts is often necessary.
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What states have the most Suicide Hotline Worker jobs?

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Suicide Hotline Worker jobs near you
Infographic showing various Suicide Hotline Worker job openings in the United States as of September 2026, with employment types broken down into 3% Internship, 3% As Needed, 64% Full Time, 21% Part Time, 6% Contract, and 3% Nights. Highlights an 85% In-person, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,095 per year, or $23.6 per hour.

SPECIALIST SUICIDE PREVENTION

Communicare KY

Elizabethtown, KY • On-site

Full-time

Re-posted 26 days ago

Job description

Description
POSITION SUMMARY: This position responds to requests for regional emergency services including suicide hotline, crisis line, access to the crisis stabilization units and jail triage dispatch, as well as coordinating intake process and scheduling for the 8 county service region and monitoring and reporting risk management issues.
QUALIFICATIONS: Bachelor's degree in behavioral science field and 1-year experience in related field preferred. High school graduate with experience working with severe mental illness (SMI) can be substituted for educational requirement.
SKILL SETS: Demonstrates superior oral and written communication skills for effective customer service/community relations. Possesses an advanced knowledge of Microsoft Office programs including gathering and compiling data to prepare reports. Other demonstrated skills necessary include ability to be calm and attentive, problem analysis/resolution, organization, dependability and adaptability.
PHYSICAL AND ENVIORMENTAL DEMANDS: Must have visual acuity sufficient to read a variety of written reports and documents; hearing needed sufficient to understand spoken communications by phone and face-to-face with many staff, consumers, and external sources. Manual dexterity is required for computer programs and written communications. Work is light with some walking, standing, and sitting.
JOB SPECIFIC FUNCTIONS:
  1. Prioritizes and provides immediate response to suicide hotline and calls from individuals with ideation and/or plan to harm self and/or others.
  2. Promptly answers access line to assess, refer, schedule and/or reschedule caller's need for information and services including crisis line calls and contacting police and/or mobile crisis responders, if necessary
  3. Completes Screenings for Crisis admissions and schedules assessment with on-call evaluator and crisis therapist(s).
  4. Collects information regarding jail triage requests and contacts on call evaluators to complete Triage.
  5. Monitors emergency weather alerts and other disaster notifications and notifies designated staff of need for precautions
  6. Monitors safety of building, Crisis units, clients and staff.
  7. Monitors security cameras for CCSU and ACSU and reports unusual issues to staff and supervisory chain to ensure safety of clients and staff
  8. Consults with supervisory chain and/or designated on-call licensed clinician for individuals at risk.
  9. Updates resource lists on local, state and national level.
  10. Compiles data for call reports and submits other needed reports or data, upon request.
  11. Participates in agency Continuing Quality Improvement (CQI) Activities

12. Performs other duties as assigned.
MANDATORY REQUIREMENTS:
  1. Adheres to Communicare policies and procedures.
  2. Attends mandatory in-service and other training/educational programs as required.
  3. Available to provide evening/weekend/holiday services on a rotation.
  4. Other duties as assigned.

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