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Online Text Chat Support Jobs in Ohio (NOW HIRING)

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Online Text Chat Support information

What is the difference between Online Text Chat Support vs Customer Service Representative?

AspectOnline Text Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageTech, e-commerce, telecomRetail, banking, hospitality
Communication ModeText-based chatPhone, in-person, or email

Online Text Chat Support primarily involves assisting customers via live chat in a digital environment, focusing on written communication. Customer Service Representatives may handle various communication channels, including phone and in-person interactions. Both roles require strong communication skills, but Online Text Chat Support specializes in remote, text-based support within online platforms.

What are popular job titles related to Online Text Chat Support jobs in Ohio?

For Online Text Chat Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Online Text Chat Support jobs in Ohio look for?

The top searched job categories for Online Text Chat Support jobs in Ohio are:

What cities in Ohio are hiring for Online Text Chat Support jobs?

Cities in Ohio with the most Online Text Chat Support job openings:

Online Text Chat Support jobs near you
Infographic showing various Online Text Chat Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Online Sales Support Representative

Levin Furniture

Oakwood, OH • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Levin Furniture rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

21st of 63 rated furniture retailers

Job description

Love Helping People? We've Got the Perfect Job for You!
Are you a detail detective who catches mistakes before anyone else? Do you enjoy helping customers, solving problems, and keeping things organized? If so, we'd love to meet you!
As our Online sales support representative, you'll be the behind-the-scenes hero who helps ensure our customers have an amazing online shopping experience from click to delivery. You'll work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly.
This position will work out of our Oakwood Village Store.
Pay Rate: $16/hr
What We Offer
  • On the job training
  • Great Benefits Package
    • Medical, Dental Vision and Life Insurance, 401K with a company match, Paid Time Off, Holiday Pay, Discount on merchandise, and more!

What You'll Do
Be the Online Order Expert
  • Review website orders to ensure everything is accurate and ready to go.
  • Compare online orders with our internal systems and make corrections when needed.
  • Track direct ship orders and monitor shipping updates.
  • Fulfill completed online orders and help ensure financing partners receive the information they need.

Manage Payments Like a Pro
  • Process customer payments and refunds accurately and efficiently.
  • Balance accounts and reconcile transactions throughout the day.
  • Investigate discrepancies and solve payment-related issues.

Protect Our Business
  • Review suspicious online transactions and identify potential fraud.
  • Help safeguard customers and company revenue by investigating unusual activity.

Deliver Outstanding Customer Service
  • Answer incoming calls, emails, website chats, and customer inquiries.
  • Help customers with questions regarding orders, deliveries, financing, and account information.
  • Schedule delivery, pickup, and service appointments.
  • Make every customer interaction friendly, professional, and memorable.

Support Our Team
  • Work closely with store associates, delivery teams, financing partners, and customers.
  • Assist with administrative and clerical duties as needed.
  • Keep records accurate and organized to support a fast-paced operation.

What Levin Furniture employees say

Pay

Benefits

Hours and flexibility

Workplace

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