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Text Chat Support Jobs in Chicago, IL (NOW HIRING)

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in database. • Reviews and verifies labor warranty claims for processing. • Supports National ...

NOCD

Director of Member Advocate Services

Chicago, IL · On-site

$125K - $170K/yr

Own support tooling and systems (CRM, phone, text, chat, documentation), partnering cross-functionally to optimize workflows and data integrity. * Design and oversee training, quality assurance, SOPs ...

Geodis

Sales Support Manager

Elk Grove Village, IL

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text ...

GEODIS

Sales Support Manager

Elk Grove Village, IL

$85K - $100K/hr

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text ...

GEODIS

Sales Support Manager

Elk Grove Village, IL · On-site

Sales Support Manager Who We Are: GEODIS specializes in unlocking business value in a complex world ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text ...

GovernmentJobs.com

988 Call Center Specialist - PM

Wheaton, IL · On-site

$16.50 - $20.75/hr

Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text * Work collaboratively and engage individuals contacting 988 ...

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All JobsText Chat Support JobsText Chat Support Jobs in Chicago, IL

Text Chat Support information

See Chicago, IL salary details

$14

$26

$46

How much do text chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for text chat support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Chicago, IL? The most popular types of Text Chat Support jobs in Chicago, IL are:
What are popular job titles related to Text Chat Support jobs in Chicago, IL? For Text Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Chicago, IL look for? The top searched job categories for Text Chat Support jobs in Chicago, IL are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Refrigeration Technical Support

Scotsman Ice

Vernon Hills, IL

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Do you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits. 

You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:

Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Supports National Accounts projects and follow up.
• Supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems
• Coordinates certain startups, working between KES and service providers.
• Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.

Qualifications

The ideal candidate will have the following:

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.

• Windows based computer skills
• Microsoft Office proficient, especially Excel
• Must be able to understand and use CRM, SMS and entering live customer information

• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional Image
• Occasional Travel if necessary.

We are dedicated to providing our employees with many different benefits: 

  • Included benefits:
    • Employee life insurance and AD&D
    • Short term and long term disability
    • Company HSA contribution for HDHP
    • Employee assistance program
    • Financial wellness services through Truist Momentum
    • Travel assistance through Lincoln Travel Connect
    • 10 paid holidays
    • Accrued Paid time off
    • 5 prorated sick days
    • Tuition Assistance
    • Participation in annual performance based bonuses 
  • Voluntary benefit offerings:
    • Medical insurance through Blue Cross Blue Shield
      • PPO and HDHP with HSA through Health Equity
    • Prescription benefits through Express Scripts
    • Dental insurance through Delta Dental
    • Vision benefits through VSP
    • Medical and dependent care flexible spending accounts through Flores
    • Additional voluntary life insurance and AD&D, including dependent coverage
    • Supplemental plans through UNUM- Critical illness, accident insurance, hospital indemnity
    • Group legal coverage and identity theft protection through Legal Shield
    • 401k program with a company match

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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