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Text Chat Support Jobs in Chicago, IL (NOW HIRING)

CarNow

Account Manager

Chicago, IL · Remote

$75K - $105K/yr

Makes backend configuration updates and provides technical support to the dealer ensuring that all ... This includes emails, phone calls, Zoom meetings, and text messages.Actively participates in all ...

CarNow

Account Manager

Chicago, IL · On-site

Makes backend configuration updates and provides technical support to the dealer ensuring that all ... This includes emails, phone calls, Zoom meetings, and text messages. * Actively participates in all ...

GEODIS

VP Business Development

Romeoville, IL · On-site

$175K - $225K/hr

Supports global and divisional sales efforts * Identifies new services based on vertical and ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text ...

GEODIS

Frontline Recruiter - High Volume

Romeoville, IL · On-site

$67K - $70K/hr

You will support the conversion of temporary employees to full time employees to ensure the ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text ...

Collegis LLC

Enrollment Specialist

Oak Brook, IL · On-site

Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat ... support in-person connection and cross-functional partnership. Who We Are: Collegis Education ...

Collegis Education

Enrollment Specialist

Oak Brook, IL · On-site

Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat ... support in-person connection and cross-functional partnership. Who We Are: Collegis Education ...

Collegis LLC

Enrollment Specialist

Oak Brook, IL · On-site

$50K/yr

Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat ... support in-person connection and cross-functional partnership. Who We Are: Collegis Education ...

Trucordia

Client Manager Group Benefits

Northbrook, IL · On-site

Mentor or support more junior account team members as needed. * Stay informed on industry trends ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Collegis Education

Enrollment Coach

Oak Brook, IL · On-site

This role exists to support prospective students through the admissions process by providing ... Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat ...

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All JobsText Chat Support JobsText Chat Support Jobs in Chicago, IL

Text Chat Support information

See Chicago, IL salary details

$14

$26

$46

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Chicago, IL? The most popular types of Text Chat Support jobs in Chicago, IL are:
What are popular job titles related to Text Chat Support jobs in Chicago, IL? For Text Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Chicago, IL look for? The top searched job categories for Text Chat Support jobs in Chicago, IL are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Account Manager

CarNow

Chicago, IL • Remote

$75K - $105K/yr

Full-time

Re-posted 6 days ago

Job description

Account ManagerThe Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success. Responsibilities:Provides in person account management to a designated book of business between 75-120 dealer accounts.Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.Performs refresh training for new dealer personnel when applicable.Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.Reviews KPI dashboards regularly to ensure all KPI expectations are met.Diligently address special projects that pertain to your book of business upon request. Requirements:Proven track record in automotive sales, with a focus on digital solutionsHigh School Diploma or equivalent requiredStrong understanding of chat and digital retailing technologiesExcellent communication and presentation skillsAbility to work independently and collaboratively within a teamResults-oriented with a focus on meeting and exceeding sales targetsWillingness to travel 75% monthly within the assigned regionFamiliarity with CRM tools for effective sales management 
Job Posted by ApplicantPro