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Text Chat Support Jobs in Chicago, IL (NOW HIRING)

Burroughs, Inc.

Scheduler

Elmhurst, IL · On-site

$18/hr

... support. Using the scheduling tool they will monitor active service calls and the scheduler will be contacting the field team via phone, text, email, or chat. The objective of this role is to ensure ...

Burroughs

Scheduler

Elmhurst, IL

... support. Using the scheduling tool they will monitor active service calls and the scheduler will be contacting the field team via phone, text, email, or chat. The objective of this role is to ensure ...

Loomis

Scheduler

Elmhurst, IL · On-site

$18/hr

... support. Using the scheduling tool they will monitor active service calls and the scheduler will be contacting the field team via phone, text, email, or chat. The objective of this role is to ensure ...

Cargill

Waste Water Technician

Hammond, IN

$18.75 - $25.75/hr

Handle complex clerical, administrative, technical or customer support issues under minimal ... Rotating 12hr shift Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

Simos

Candidate Experience Coordinator

Chicago, IL · On-site

$20.50 - $27.50/hr

Proactively engage with prospective candidates through phone, text, email, chat, and virtual ... Support sourcing efforts by identifying and attracting qualified candidates through various ...

ACARA

Floor Assembler

Hoffman Estates, IL · On-site

$23.50/hr

Support daily production activities by completing assembly tasks accurately and contributing to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

New

ACARA

Floor Assembler

Hoffman Estates, IL · On-site

$23.50/hr

Support daily production activities by completing assembly tasks accurately and contributing to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

New

CarNow

Account Manager

Chicago, IL · On-site

$75K - $105K/yr

Makes backend configuration updates and provides technical support to the dealer ensuring that all ... This includes emails, phone calls, Zoom meetings, and text messages. * Actively participates in all ...

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Showing results 21-40

All JobsText Chat Support JobsText Chat Support Jobs in Chicago, IL

Text Chat Support information

See Chicago, IL salary details

$14

$26

$46

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Chicago, IL? The most popular types of Text Chat Support jobs in Chicago, IL are:
What are popular job titles related to Text Chat Support jobs in Chicago, IL? For Text Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Chicago, IL look for? The top searched job categories for Text Chat Support jobs in Chicago, IL are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Health & Benefits - Call Center Agent / Customer Service Representative / Support Specialist (Rem...

Inspira Financial

Oak Brook, IL • On-site

$15.75 - $20.25/hr

Full-time

Medical, Retirement

Re-posted yesterday

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Support Specialist is responsible for responding directly to accountholder or member inquiries who reach our contact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA (H&B)) or Automatic Rollover/Direct Rollover plans (R&W).The Support Specialist handles a daily high call volume and also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve accountholder requests or answer any inquiries related to their account activity. The role is expected to develop, strengthen, and maintain a positive relationship with our accountholders and firm associates.


Duties & Responsibilities:

  • Respond and resolve accountholder inquiries who reach our contact center;help accountholders understand how their Inspira Financial accounts work; provide friendly and helpful service, making sure the caller feels supported; explain how the benefits and policies work, so accountholders know how to get the most out of their individual plans. Provide the highest level of service to each caller, treating them with empathy, understanding, and respect.
  • Ensure all work is compliant with internal quality assurance standards and technical policies and programs
  • Consult with accountholders to support easy navigation of the available online tools and apps, for actions like checking an account balance, distributions, and submitting claims.
  • Accountable for resolving issues without management intervention to remove barriers for the accountholder.
  • May receive additional call type skills after initial training and may be cross trained to other contact channels (such as chat, email or text) on a later date according to business need
  • Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
  • Responsible for all levels of member engagement, while prioritizing effectively meeting member service goals / deadlines.
  • Other duties as assigned

Education & Experience:

  • High School Diploma or equivalent required
  • Bachelor's degree preferred
  • 0-2 years of experience in customer service/call center required
  • 1+ years of experience in financial services industry preferred

Skills & Abilities:

  • Familiarity with health reimbursement accounts such as Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), and COBRA (H&B) preferred OR Familiarity with retirement accounts and IRS rules and regulations (R&W) preferred
  • Familiarity with Salesforce/Service Cloud preferred
  • Bilingual language skills preferred
  • Energetic client service focused who is both accountable and reliable
  • Ability to learn and retain information while using a digital workflow to navigate the interaction and tools
  • Ability to connect with accountholders on a human level and assist them as needed with patience and empathy
  • Ability towork in a fast-paced, high-volume environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding, and verbal communication skills
  • Ability to apply relationship building skills to internal and external clients
  • Strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Detail-oriented, organized, and dependable
  • Possess a cheerful attitude and be able to perform well in a collaborative team environment

Other Requirements:

  • Ability to work overtime when needed
  • Prolonged periods of sitting at a desk and working on a computer

What Inspira Financial employees say

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