ZipRecruiter

Log In

1

Text Chat Support Jobs (NOW HIRING)

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Pumpkin

Insurance Agent- Evening Shift

... text, chat, and social media. The Insurance Agent will also play a key role in processing new ... support our recruitment process. By continuing with the interview, you consent to this use. Text ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in database. • Reviews and verifies labor warranty claims for processing. • Supports National ...

next page

Showing results 1-20

All JobsText Chat Support Jobs

Text Chat Support information

See salary details

$14

$26

$44

How much do text chat support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

More about Text Chat Support jobs
What cities are hiring for Text Chat Support jobs? Cities with the most Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Text Chat Support jobs? States with the most job openings for Text Chat Support jobs include:
What job categories do people searching Text Chat Support jobs look for? The top searched job categories for Text Chat Support jobs are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
988 Shift Lead - Call Center 1st or 2nd Shift

988 Shift Lead - Call Center 1st or 2nd Shift

RIVER VALLEY BEHAVIORAL HEALTH

Owensboro, KY

$17 - $19/hr

Full-time

Posted 3 days ago

Job description

Job Summary:

1st Shift: 7:00am - 3:30pm

2nd Shift: 3:00pm - 11:30pm

The 988 Shift Lead will oversee daily operations during their assigned shift, ensuring effective management of all incoming calls, texts, and chat requests from individuals seeking mental health support and crisis intervention. This role will provide guidance and support, and ensure all procedures are followed to ensure optimal client care and service delivery. The 988 Shift Lead will play a key role in maintaining a supportive, efficient, and calm environment for both staff and individuals in crisis.

Essential Functions:

  • Supports a team of 988 Specialists and/or other support staff during a shift, ensuring they adhere to policies, procedures, and best practices.
  • Provides guidance to 988 Specialists in crisis situations, including de-escalation techniques and offering resources or interventions as needed.
  • Acts as the point of contact for any escalated calls or challenging situations and provide support for complex cases.
  • Assists with training new team members and provide ongoing development opportunities for staff, ensuring that they are equipped to manage calls/chats/texts effectively and ethically.
  • Ensures the efficient operation of the center during the shift, including handling breaks, and managing the flow of calls/chats/texts.
  • Ensure all necessary documentation is completed, including incident reports, shift logs, and service reports. Provides end-of-shift reports to the Administrative Lead 988 Specialist.
  • Work closely with other shift leads, managers, and external partners to ensure continuity of care and crisis intervention services.
  • Promotes and encourages self-care practices for the team to prevent burnout and maintain emotional well-being in a high-stress environment.
  • Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.
  • Serves as a fully integrated 988 Specialist to assist with call/text/chat response when necessary.
  • Other duties as assigned.

Education and Experience:

  • High school diploma or equivalent required.  Bachelor’s degree in psychology, social work, sociology, or human services preferred.
  • At least one year of experience in a customer service, crisis intervention, or mental health support role is required. Experience in handling crises over the phone, via chat, or text is a plus.

Skills:

  • Strong leadership and team management skills with the ability to motivate and support a diverse team of professionals.
  • Strong verbal & written communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Empathy, patience, and a non-judgmental attitude.
  • Familiarity with crisis intervention techniques and mental health first aid is a plus.
  • Proficient in using computer systems, chat platforms, and texting tools for documentation and communication.

Apply