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Text Chat Support Jobs (NOW HIRING)

Pumpkin

Licensed Insurance Agent

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Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

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How much do text chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.
More about Text Chat Support jobs
What cities are hiring for Text Chat Support jobs? Cities with the most Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
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Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Customer Support Rep (Chat, Text, Calls) - Part-Time $19/hr

Customer Support Rep (Chat, Text, Calls) - Part-Time $19/hr

Milan Laser

Omaha, NE

$22 - $24/hr

Other

Posted 23 days ago

Milan Laser Hair Removal rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

3rd of 38 rated hair and beauty

Job description

Part-Time Client Services Team Member

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we're expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You'll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.

This role is the launching point for your Milan career. You'll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:

  • A full-time Client Coordinator (inbound sales) role
  • Higher-earning, performance-based positions
  • Opportunities across Milan's corporate and field teams

As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.

Every interaction matters—you'll create experiences that feel clear, helpful, and personal.

This role is fast-paced and high-volume. You'll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan's standards.

Base Pay: $19.00 per hour

Additional earnings through hourly differentials and commission

Top performers earn $22–$24/hour total

16–24 hours per week

4–5 hour shifts

Morning, evening, and weekend availability required

Monday–Thursday: 7:30 AM – 8:00 PM

Friday–Saturday: 7:00 AM – 8:00 PM

Sunday: 8:00 AM – 6:30 PM

Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.

Client Support & Experience

  • Respond to inbound calls, emails, texts, and chat from current clients
  • Support appointment scheduling and assist with account questions
  • Deliver empathetic, confident, solutions-focused service
  • Assist inbound leads and help guide them toward booking consultations

Operational Excellence

  • Follow standard processes and scripting to ensure consistency
  • Accurately document all client interactions
  • Manage multiple conversations and systems at once

Performance & Team Environment

  • Meet productivity and customer service expectations
  • Participate in coaching, feedback, and development conversations
  • Support team initiatives and continuous improvements

Minimum Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience in a fast-paced environment
  • Ability to multitask across phone, email, and chat
  • Strong written and verbal communication skills
  • Typing speed of at least 60 WPM
  • Proven reliability, professionalism, and strong attendance
  • Ability to handle sensitive information with confidentiality
  • Comfort working in a structured, metric-driven environment

Preferred Experience

  • Call center experience
  • Multi-channel customer support (phone, chat, email)
  • Appointment scheduling or similar workflows

Behavioral Strengths

  • Customer Obsessed: Creates positive, supportive client experiences
  • Drive for Results: Takes ownership and meets expectations
  • Coachable: Open to feedback and eager to grow
  • Calm Under Pressure: Thrives in high-volume environments
  • Collaborative: Communicates clearly and supports the team

Availability Requirements

  • 16–24 hours per week
  • Must be able to work morning or evening shifts
  • Weekend availability required

Milan Laser welcomes applicants from all backgrounds. Equal Opportunity Employer.

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