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Text Chat Support Jobs in Atlanta, GA (NOW HIRING)

Cargill

Sr. Platform Engineer - ServiceNow

Atlanta, GA · On-site

$117K - $155K/yr

... support information technology applications and services. With minimal supervision, this job ... ServiceNow experience #HiPo To apply using chat/text, please click Apply Now button OR use this ...

Kaiser Permanente

Service Associate

Duluth, GA · On-site

$14.50 - $19.25/hr

Supports secured messaging via designated technology including chat, cell phone, text messaging or other identified tool. * Responds to and follows-up on messages left on the Regional Operator Line ...

New

Cargill

Senior Software Engineer - Ag & Trading

Atlanta, GA

$117K - $155K/yr

TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

Cargill

Data Engineer

Atlanta, GA

$110K - $132K/yr

Maintains and supports the development of streaming and batch data pipelines that facilitate the ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

OneTrust

Senior Corporate Counsel, Commercial

Atlanta, GA · On-site

$139K - $209K/yr

Support updates to legal team templates & precedents * Assist with wider company projects assigned ... addresses, group chat and text messages. Be aware that we never ask candidates for personal ...

OneTrust

Lead Corporate Counsel, Commercial

Atlanta, GA · On-site

$139K - $220K/yr

Support updates to legal team templates & precedents * Assist with wider company projects assigned ... addresses, group chat and text messages. Be aware that we never ask candidates for personal ...

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All JobsText Chat Support JobsText Chat Support Jobs in Atlanta, GA

Text Chat Support information

See Atlanta, GA salary details

$13

$25

$42

How much do text chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for text chat support in Atlanta, GA is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the most commonly searched types of Text Chat Support jobs in Atlanta, GA?

The most popular types of Text Chat Support jobs in Atlanta, GA are:

What are popular job titles related to Text Chat Support jobs in Atlanta, GA?

For Text Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Text Chat Support jobs in Atlanta, GA are:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Customer Service Representative

LoadUp Technologies

Alpharetta, GA

$15.50 - $21.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

WHO WE ARE

LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platform that gives customers real-time, upfront pricing and a vetted network of local pros who show up and get it done. No guessing. No surprises. Just honest service, done right.

Today, we're one of the largest on-demand junk removal and home services platforms in the country, matching individuals and businesses nationwide with trusted providers for removal, disposal, assembly, and hourly labor.

We're one of Inc.'s 5000 Fastest-Growing Companies and have been a certified Great Place to Work® since 2019.

We're growing fast, and we're looking for talented, driven people who want to help us keep reimagining what this industry can be. If you're excited by the idea of building something real, moving quickly, and doing right by customers, join our mission!

ABOUT THE ROLE (Onsite - Alpharetta, GA)

At LoadUp, we’re not just solving problems—we’re supporting people through important moments. Our Support Agents are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism.

WHAT YOU'LL DO

  • Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.

  • Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.

  • Monitor and manage real-time order status to ensure a seamless service experience from start to finish.

  • Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.

  • Accurately document all interactions in our systems to maintain clear and organized customer records.

  • Identify and report recurring issues or trends to help improve customer experience and internal processes.

  • Uphold LoadUp’s brand values in every customer interaction.

  • Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

WHAT YOU'LL BRING

  • Solutions-first mindset with a passion for providing great service.

  • Strong communication, organization, and time-management skills.

  • Familiarity with computer systems and a willingness to learn our platforms.

  • A team-first attitude and comfort in a feedback-rich culture.

  • High school diploma or GED required; college experience is a plus.

  • Openness to weekend availability.

WHO YOU ARE

  • A great listener who loves helping people

  • Tech-comfortable and coachable

  • Energized by fast-paced days (and ready to adapt on the fly)

  • Able to bring empathy and efficiency to every conversation

  • Able to work evenings or weekends

WHAT YOU CAN EXPECT

  • Competitive Compensation

  • Health & Wellness Coverage

  • Generous Paid Time Off

  • 401(k) with 5% Company Match

  • Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.