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Text Chat Support Jobs in Atlanta, GA (NOW HIRING)

Cargill

Sr. Platform Engineer - ServiceNow

Atlanta, GA

$117K - $155K/yr

... support information technology applications and services. With minimal supervision, this job ... ServiceNow experience #HiPo To apply using chat/text, please click Apply Now button OR use this ...

Cargill

Sr. Platform Engineer - ServiceNow

Atlanta, GA · On-site

$117K - $155K/yr

... support information technology applications and services. With minimal supervision, this job ... ServiceNow experience #HiPo To apply using chat/text, please click Apply Now button OR use this ...

GEODIS

Director Operations Final Mile

Suwanee, GA · On-site

$110K - $130K/hr

... support the success of our GEODIANS. * Health, dental, and vision insurance after 30 days of ... and chat with our virtual recruiter, Sophie , to fast-track your way to an interview. OR * Text ...

OneTrust

Lead Corporate Counsel, Commercial

Atlanta, GA · On-site

$139K - $220K/yr

Support updates to legal team templates & precedents * Assist with wider company projects assigned ... addresses, group chat and text messages. Be aware that we never ask candidates for personal ...

OneTrust

Senior Corporate Counsel, Commercial

Atlanta, GA · On-site

$139K - $209K/yr

Support updates to legal team templates & precedents * Assist with wider company projects assigned ... addresses, group chat and text messages. Be aware that we never ask candidates for personal ...

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All JobsText Chat Support JobsText Chat Support Jobs in Atlanta, GA

Text Chat Support information

See Atlanta, GA salary details

$13

$25

$42

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Atlanta, GA is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Atlanta, GA? The most popular types of Text Chat Support jobs in Atlanta, GA are:
What are popular job titles related to Text Chat Support jobs in Atlanta, GA? For Text Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Atlanta, GA look for? The top searched job categories for Text Chat Support jobs in Atlanta, GA are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Technical Escalation Specialist, Technology Support

Work For Warriors Georgia

Tucker, GA • On-site

Full-time

Re-posted 13 days ago

Job description

Job Description POSITION PROFILE Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures.

Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies.

JOB DUTIES AND RESPONSIBILITIES Highly trained and specialized in handling escalations from internal and external customers Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner

Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues Ensures the customer is heard throughout the escalation process Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system.

Entries are accurate, detailed, and include all required fields Completes all required administrative tasks in an accurate and timely manner Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and/or outdated policy/procedures which cause frontline efforts to fail Reviews all technical information pertaining to supported products, including new and updated information as it becomes available Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base Works closely with Engineering and the customer to ensure proper escalation and resolution Maintains/renews industry certifications Performs other duties as assigned Requirements Job Description Continued QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience 5 years of technical experience Previous escalation or higher tier experience required Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies

Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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