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Text Chat Support Jobs in Alabama (NOW HIRING)

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...

CarNow

Account Manager

Mobile, AL · On-site

Makes backend configuration updates and provides technical support to the dealer ensuring that all ... This includes emails, phone calls, Zoom meetings, and text messages.Actively participates in all ...

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All JobsText Chat Support JobsText Chat Support Jobs in Alabama

Text Chat Support information

See Alabama salary details

$13

$23

$40

How much do text chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for text chat support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are popular job titles related to Text Chat Support jobs in Alabama?

For Text Chat Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Alabama look for?

The top searched job categories for Text Chat Support jobs in Alabama are:

What cities in Alabama are hiring for Text Chat Support jobs?

Cities in Alabama with the most Text Chat Support job openings:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Alabama as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $49,107 per year, or $23.6 per hour.

Contact Center Agent I

Tuscaloosa, AL • On-site

Alabama ONE
See more jobs at Alabama ONEexternal

$15 - $20.50/hr

Other

Re-posted 15 days ago

Job description

Summary:
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
  • Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements
Minimum Requirements:
-High School Diploma or GED, in addition to prior experience in customer service or call center.
-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
-Effective communication skills, both verbal and written, are a must.
-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Preferred Qualifications:
-Experience working in a call center and/or a financial institution is preferred.

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