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Text Chat Support Jobs in Alabama (NOW HIRING)

This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...

This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...

This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Communicate with customers via phone and email--with future opportunities to support text and web-chat communication. * Handle customer service activities such as returns, invoicing, billing ...

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Communicate with customers via phone and email--with future opportunities to support text and web-chat communication. * Handle customer service activities such as returns, invoicing, billing ...

Sales Support

Muscle Shoals, AL · On-site

$16.75 - $23/hr

Communicate with customers via phone and email-with future opportunities to support text and web-chat communication. * Handle customer service activities such as returns, invoicing, billing ...

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...

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Text Chat Support information

See Alabama salary details

$13

$23

$40

How much do text chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for text chat support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are popular job titles related to Text Chat Support jobs in Alabama? For Text Chat Support jobs in Alabama, the most frequently searched job titles are:
What cities in Alabama are hiring for Text Chat Support jobs? Cities in Alabama with the most Text Chat Support job openings:
Infographic showing various Text Chat Support job openings in Alabama as of July 2026, with employment types broken down into 5% Locum Tenens, 56% Full Time, 7% Part Time, 31% Contract, and 1% Summer. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,107 per year, or $23.6 per hour.

$20 - $35/hr

Full-time

Posted 4 days ago


Job description

Join Our Team as a Chat Support Specialist!

Are you passionate about helping others and have a knack for clear communication? Do you enjoy solving problems and making a difference in someone’s day? If so, we’d love for you to join our team as a Chat Support Specialist! At our company, we specialize in turning the digital dreams of our clients into reality, working closely with them to deliver exceptional software solutions.

What You’ll Do:

As a Chat Support Specialist, you’ll be the friendly and knowledgeable point of contact for our clients. Your role will be essential in ensuring a seamless experience for users by providing top-notch support. Here’s what your day-to-day will look like: - Respond promptly to client inquiries via chat, ensuring a professional and friendly tone. - Troubleshoot and resolve client issues efficiently, escalating when necessary. - Collaborate with internal teams to stay updated on product developments and ensure accurate information is shared with clients. - Document client interactions and feedback to help improve our services. - Maintain a deep understanding of our software and services to provide the best possible support.

What We’re Looking For:

To succeed in this role, you’ll need: - Experience: At least 1 year of experience in a customer support or similar role. - Skills: Strong written communication skills, problem-solving abilities, and attention to detail. - Personality: A positive, empathetic attitude and a genuine desire to help others. - Tech-Savviness: Comfort with using chat platforms and learning new software tools.

What We Offer:

We believe in taking care of our team just as much as we care for our clients. As a Chat Support Specialist, you’ll enjoy: - Paid Training: Get the preparation you need to excel in your role. - Health Care: We’ve got you covered with comprehensive health benefits.

Why Join Us?

At our company, we’re more than just a software development team—we’re a group of passionate individuals dedicated to delivering exceptional results. We value collaboration, innovation, and a commitment to excellence. When you join us, you’re not just taking on a job; you’re becoming part of a supportive and growth-oriented team that values your contributions.

Ready to Apply?

If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Take the next step in your career by applying today. Let’s work together to create amazing experiences for our clients!


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