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Text Chat Support Jobs in Alabama (NOW HIRING)

Elwood Staffing

Bilingual Customer Service

Oxford, AL

$17/hr

Provide customer service and support in both English and Spanish via phone, email, chat, or in ... Visit, email, call, or text us today! Walk-ins are welcome! ! Oxford, AL 521 Davis Loop Oxford, AL ...

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Text Chat Support information

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$13

$23

$40

How much do text chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for text chat support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are popular job titles related to Text Chat Support jobs in Alabama? For Text Chat Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Alabama look for? The top searched job categories for Text Chat Support jobs in Alabama are:
What cities in Alabama are hiring for Text Chat Support jobs? Cities in Alabama with the most Text Chat Support job openings:
Text Chat Support jobs near you
E-Commerce & Internet Sales Coordinator

E-Commerce & Internet Sales Coordinator

TriGreen Equipment

Athens, AL • On-site

Full-time

Posted 26 days ago

Job description

Purpose:
Looking for a career in sales, marketing, and e-commerce? This role is a unique opportunity to work across 28 John Deere dealerships managing customer leads, online inventory, website content, and CRM systems.
As our E-Commerce & Internet Sales Coordinator in Athens, Alabama, you're the first friendly contact for shoppers who reach out online or respond to advertising. You'll help prospective customers at our 28 John Deere dealerships by answering questions and connecting them with their local contacts. If you're a motivated, tech-savvy professional with a passion for great customer service, you might be a great fit.
This unique role combines customer engagement with digital operations. In addition to helping customers, you'll manage website pricing and promotions, support online equipment listings, assist with CRM and lead-routing automation, and help improve the way our sales and marketing teams work together.
You'll get a great blend of customer interaction and digital marketing operations, and you'll work with the sales team across all 28 locations to help drive sales. You'll also get to learn about John Deere equipment, with a focus on mowers, Gators, used equipment, and homeowner tractors.
This is an hourly position, on-site at our Branch Support office in Athens, Alabama. Because our business has a busy spring selling season, there may be adjusted hours during the busiest months to work evenings and weekends remotely.
Responsibilities:
o Respond quickly to new internet, phone, and chat leads and engage customers up front
o Make follow-up attempts across phone, text, and email
o Work with customers to understand their equipment needs and ensure smooth handoffs to in-store sales teams
o Update pricing, promotions, availability, and product information on TriGreen.com
o Help maintain and improve lead routing using automation software
o Provide structured feedback on lead quality and customer behavior to improve sales and marketing processes
Experience, Education, Skills and Knowledge:
o Experience in inside sales, internet sales, customer service, and/or digital marketing
o Willingness to work flexible hours, including some nights and Saturdays primarily in the spring season
o Proficiency in or willingness to learn CRM systems, automation systems, and product and inventory systems
o Proficiency in Microsoft office products such as Word, Excel, and PowerPoint
o Strong written and verbal communication skills across phone, text, and email
o Strong organizational skills and attention to detail
o Background in agriculture, construction, or landscaping a plus

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