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Email Chat Support Jobs in Alabama (NOW HIRING)

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...

BendPak

Aftersales Support Administrator

Theodore, AL · On-site

This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...

Bomb Party

Customer Service Representative

Montgomery, AL · On-site

$13.50 - $18.25/hr

Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist ... Basic math skills to support inventory tracking, order verification, quantity counts, and shipping ...

S&A Group

Customer Support Advisor

Birmingham, AL

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.

DoorDash USA

Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. * Provide Strategic Solutions. Help customers ...

Better Talent

Guest Services Agent

Orange Beach, AL · On-site

$18 - $20/hr

This position combines sales-focused reservation support with hospitality-driven guest care, making ... Key Responsibilities * Assist guests with booking reservations by phone, email, chat, and text ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Alabama

Email Chat Support information

See Alabama salary details

$13

$23

$40

How much do email chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for email chat support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Alabama?

The most popular types of Email Chat Support jobs in Alabama are:

What are popular job titles related to Email Chat Support jobs in Alabama?

For Email Chat Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Alabama look for?

The top searched job categories for Email Chat Support jobs in Alabama are:

What cities in Alabama are hiring for Email Chat Support jobs?

Cities in Alabama with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Alabama as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $49,107 per year, or $23.6 per hour.

Customer Support Executive, Oworkers in Egypt

Oworkers

Athens, AL • On-site

Other

Medical

Re-posted 29 days ago

Job description

Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
  • Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain a high level of product/service knowledge to address client issues efficiently.
  • Record and update customer information in internal systems accurately.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
  • Collaborate with other departments to ensure customer needs are met effectively.
  • Adhere to company policies, procedures, and compliance standards at all times.
Requirements:
  • Education: High School Diploma or Bachelor's degree (preferred).
  • Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
  • Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
  • Skills:
    • Strong communication and interpersonal skills
    • Ability to stay calm under pressure and handle difficult customers tactfully
    • Problem-solving mindset and attention to detail
    • Familiarity with CRM systems and customer service tools
    • Ability to work in shifts (including weekends or holidays as needed)
What We Offer:
  • Competitive salary and performance-based incentives
  • Health insurance and other employee benefits
  • Professional development and training programs
  • Friendly, multicultural, and supportive work environment
  • Career growth opportunities within the global Oworkers network

Apply