Job Title: Customer Support Executive Location: Cairo, Egypt C ompany: Oworkers Department ... Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely ...
Job Title: Customer Support Executive Location: Cairo, Egypt C ompany: Oworkers Department ... Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely ...
RV IT Support Specialist
Russellville, AL · On-site
$48K - $58K/yr
RV IT Support Specialist Reports To: FLSA Status: Exempt Department: Location: AL The IT Support ... Communicate clearly in written forms of communication such as email, chat, and ticket/help desk ...
RV IT Support Specialist
Russellville, AL · On-site
$48K - $58K/yr
RV IT Support Specialist Reports To: FLSA Status: Exempt Department: Location: AL The IT Support ... Communicate clearly in written forms of communication such as email, chat, and ticket/help desk ...
RV IT Support Specialist
Russellville, AL · On-site
$48K - $58K/yr
RV IT Support Specialist Reports To: FLSA Status: Exempt Department: Location: AL The IT Support ... Communicate clearly in written forms of communication such as email, chat, and ticket/help desk ...
RV IT Support Specialist
Russellville, AL · On-site
$48K - $58K/yr
RV IT Support Specialist Reports To: FLSA Status: Exempt Department: Location: AL The IT Support ... Communicate clearly in written forms of communication such as email, chat, and ticket/help desk ...
... support channels (phone, email, chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • ...
... support channels (phone, email, chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • ...
... support channels (phone, email, chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • ...
... support channels (phone, email, chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • ...
Student eCommerce Fulfillment Associate
Auburn University, AL · On-site
$10/hr
... email support regarding online order questions, product questions, or transferring calls to the appropriate department. * Provide excellent customer service via email, chat, and social media ...
Student eCommerce Fulfillment Associate
Auburn University, AL · On-site
$10/hr
... email support regarding online order questions, product questions, or transferring calls to the appropriate department. * Provide excellent customer service via email, chat, and social media ...
Student eCommerce Fulfillment Associate
Auburn University, AL · On-site
$10/hr
... email support regarding online order questions, product questions, or transferring calls to the appropriate department. * Provide excellent customer service via email, chat, and social media ...
Student eCommerce Fulfillment Associate
Auburn University, AL · On-site
$10/hr
... email support regarding online order questions, product questions, or transferring calls to the appropriate department. * Provide excellent customer service via email, chat, and social media ...
Customer Support Advisor
Birmingham, AL · On-site
$60K - $65K/yr
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...
Customer Support Advisor
Birmingham, AL · On-site
$60K - $65K/yr
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...
Customer Support Advisor
Birmingham, AL · On-site
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...
Customer Support Advisor
Birmingham, AL · On-site
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... email, and chat, ensuring a seamless experience. • Collaborate with team members to resolve ...
This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...
This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support ...
Customer Service Representative
Montgomery, AL · On-site
$13.50 - $18.25/hr
Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist ... Basic math skills to support inventory tracking, order verification, quantity counts, and shipping ...
Quick apply
Customer Service Representative
Montgomery, AL · On-site
$13.50 - $18.25/hr
Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist ... Basic math skills to support inventory tracking, order verification, quantity counts, and shipping ...
Customer Service Representative - Phones and Chat - Birmingham, AL
Birmingham, AL · On-site
$15 - $20.50/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Customer Service Representative - Phones and Chat - Birmingham, AL
Birmingham, AL · On-site
$15 - $20.50/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Quick apply
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Work with end-users via various communication channels (email, chat, telephone) to assist in a ... Experience supporting Dell hardware. * A+ Certification * Net+ Certification * Bachelor's Degree ...
New
Customer Support Advisor
Birmingham, AL · On-site
$65K/yr
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.
Quick apply
Customer Support Advisor
Birmingham, AL · On-site
$65K/yr
As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.
The Support Specialist will primarily work from our office in Florence, AL, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing concerns ...
New
The Support Specialist will primarily work from our office in Florence, AL, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing concerns ...
New
The Support Specialist will primarily work from our office in Rainbow City, AL, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing ...
The Support Specialist will primarily work from our office in Rainbow City, AL, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing ...
Overnight Email Chat Support information
What is the difference between Overnight Email Chat Support vs Customer Service Representative?
| Aspect | Overnight Email Chat Support | Customer Service Representative |
|---|---|---|
| Work Hours | Primarily overnight shifts, often 10 PM to 6 AM | Typically daytime hours, but can include evenings and weekends |
| Communication Method | Primarily email and online chat | Phone, email, and in-person interactions |
| Work Environment | Remote or call center setting | Office or remote |
| Required Skills | Strong written communication, tech-savvy, problem-solving | Verbal communication, patience, multitasking |
Overnight Email Chat Support focuses on assisting customers via email and chat during overnight hours, emphasizing written communication skills. Customer Service Representatives often handle a broader range of communication channels and may work during regular hours. Both roles require excellent communication skills but differ mainly in work hours and interaction methods.
What are the most commonly searched types of Email Chat Support jobs in Alabama?
The most popular types of Email Chat Support jobs in Alabama are:
What cities in Alabama are hiring for Overnight Email Chat Support jobs?
Cities in Alabama with the most Overnight Email Chat Support job openings:
Other
Medical
Re-posted 25 days ago
Job description
Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
- Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a high level of product/service knowledge to address client issues efficiently.
- Record and update customer information in internal systems accurately.
- Escalate unresolved issues to the appropriate internal teams.
- Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
- Collaborate with other departments to ensure customer needs are met effectively.
- Adhere to company policies, procedures, and compliance standards at all times.
- Education: High School Diploma or Bachelor's degree (preferred).
- Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
- Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
- Skills:
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and handle difficult customers tactfully
- Problem-solving mindset and attention to detail
- Familiarity with CRM systems and customer service tools
- Ability to work in shifts (including weekends or holidays as needed)
- Competitive salary and performance-based incentives
- Health insurance and other employee benefits
- Professional development and training programs
- Friendly, multicultural, and supportive work environment
- Career growth opportunities within the global Oworkers network