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Remote Email Chat Support Jobs in Alabama (NOW HIRING)

MCI Careers

$7.25 - $11.50/hr

... support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ... Handle customer inquiries via phone, email, and chat with professionalism. * Provide accurate ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

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Remote Email Chat Support information

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$13

$23

$40

How much do remote email chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote email chat support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Alabama? The most popular types of Email Chat Support jobs in Alabama are:
What are popular job titles related to Remote Email Chat Support jobs in Alabama? For Remote Email Chat Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Alabama look for? The top searched job categories for Remote Email Chat Support jobs in Alabama are:
What cities in Alabama are hiring for Remote Email Chat Support jobs? Cities in Alabama with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you

Remote Licensed Agents / Accident and Health

Gould Staffing / Employment Solutions

Montgomery, AL • Remote

$18/hr

Full-time

Posted 21 days ago

Job description

Employment Solutions is currently seeking SEVERAL skilled and experienced Licensed insurance agent/Accident and Health for Open Enrollment season. Equipment will be provided.
  • Must have a valid Accident and Health license
  • Training start date for this role will be 8/17/26
  • This is a full-time position which will require a flexible work schedule between 8am – 8pm CST, Monday –Sunday.
  • Pay rate- $18.00/hour

Position Overview:
Core responsibility will be to act as an insurance advisor and customer service advocate. Answering questions regarding various programs, updating and verifying member information, reviewing policy and plan benefits, etc. 
Essential Functions of Customer Service Representative
  • Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
  • Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
  • Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
  • Use decision-support tools to respond to common customer work/service order inquires and requests.
  • Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best.
  • Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership
  • Identify personal development and/or training needs.
  • Provide an excellent customer experience in all interactions.
The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.
Minimum Qualifications
High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.
Knowledge, Skills & Abilities
  • Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
  • Proven customer service, operations support, and problem resolution skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Courteous and empathetic with strong customer service orientation.
  • Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
  • Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries.
  • Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.
  • Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change.
  • Must have a fast and reliable internet connection.

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