ZipRecruiter

Log In

2

Remote Email Chat Support Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Phone/email/chat support tools * Strong communication and problem-solving abilities * High ... Fully remote opportunity aligned with U.S. hours * Structured workflows and support systems

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Envita Medical Center

Chat Moderator

Houston, TX · On-site +1

$14.75 - $19/hr

Job Summary We are seeking a dependable and detail-oriented Chat Moderator to join our remote team ... Collaborate with customer support and internal teams to resolve chat-related concerns. * Maintain ...

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

This is a fully remote role, but candidates must be located in the following states: Alabama ... Prior experience with omnichannel chat support * Strong understanding of financial concepts and ...

next page

Showing results 1-20

All JobsEmail Chat Support JobsRemote Email Chat Support Jobs

Remote Email Chat Support information

See salary details

$14

$26

$44

How much do remote email chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

More about Remote Email Chat Support jobs
What cities are hiring for Remote Email Chat Support jobs? Cities with the most Remote Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Remote Email Chat Support jobs? States with the most job openings for Remote Email Chat Support jobs include:
What job categories do people searching Remote Email Chat Support jobs look for? The top searched job categories for Remote Email Chat Support jobs are:
Remote Email Chat Support jobs near you

Medical Customer Service Representative

Pavago

Remote

$17.25 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.
This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:
  • Phone
  • Email
  • Chat

You'll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.
If you're fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments - this role is built for you.
What You'll Own
Patient Support & Communication
  • Respond to patient inquiries across:
    • Phone
    • Email
    • Chat
  • Provide accurate information regarding:
    • Appointment scheduling
    • Medical services
    • Insurance support
    • Billing inquiries
  • Deliver a compassionate, patient-first customer experience
  • Maintain professional communication during high-volume interactions

Issue Resolution & Service Coordination
  • Troubleshoot service-related or platform-related issues
  • Coordinate with internal teams to resolve patient concerns efficiently
  • Escalate complex or sensitive cases appropriately
  • Maintain clear communication throughout the resolution process

CRM, Documentation & Compliance
  • Maintain accurate and detailed CRM records for all patient interactions
  • Ensure documentation meets:
    • Quality standards
    • Compliance requirements
    • Internal workflows
  • Follow strict confidentiality and healthcare data security practices
  • Maintain HIPAA-conscious communication and documentation standards where applicable

Team Collaboration & Continuous Improvement
  • Collaborate with internal support and operations teams
  • Participate in:
    • Training sessions
    • Workflow improvements
    • Process updates
  • Adapt quickly to:
    • New systems
    • Support tools
    • Operational changes
    • Patient service protocols

What Success Looks Like
  • Fast, accurate response times for patient inquiries
  • High-quality CRM documentation and case tracking
  • Strong patient satisfaction and communication quality
  • Consistent compliance with confidentiality standards
  • Reliable attendance and responsiveness during U.S. business hours

What Makes You a Strong Fit
  • Fluent communicator in both English and Spanish
  • Empathetic and patient-focused
  • Strong attention to detail and documentation accuracy
  • Comfortable handling sensitive healthcare-related information
  • Calm under pressure and able to manage multiple conversations simultaneously
  • Reliable, organized, and self-motivated in remote environments

Requirements (Must-Have)
Experience
  • Minimum 1 year of customer service experience
  • Healthcare, patient services, or medical support experience preferred
Core Skills
  • Fluency in:
    • English
    • Spanish
      (written and verbal)
  • Experience using:
    • CRM systems
    • Slack
    • Zoom
    • Phone/email/chat support tools
  • Strong communication and problem-solving abilities
  • High attention to detail and professionalism
  • Comfortable working remotely during U.S. business hours

Education
  • High school diploma required
  • Associate's or Bachelor's degree preferred

Nice to Have
  • Experience with:
    • Appointment scheduling
    • Insurance verification
    • Medical billing inquiries
  • Experience supporting customers across:
    • Phone
    • Email
    • Chat channels
  • Prior healthcare or patient coordination experience

Tools & Platforms
  • CRM systems
  • Slack
  • Zoom
  • Phone support systems
  • Email and live chat platforms

What a Typical Day Looks Like
  • Respond to patient inquiries across multiple channels
  • Schedule appointments and answer service-related questions
  • Update CRM records and maintain documentation accuracy
  • Coordinate with internal teams to resolve issues
  • Escalate sensitive or urgent concerns appropriately
  • Follow compliance and confidentiality standards in every interaction

In short:
You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.
Key Metrics (KPIs)
  • Response and resolution times
  • Accuracy and completeness of CRM documentation
  • Patient satisfaction and service quality scores
  • Compliance with confidentiality and security standards
  • Attendance, responsiveness, and reliability

Why This Role Stands Out
  • Meaningful, patient-focused work
  • Fully remote opportunity aligned with U.S. hours
  • Structured workflows and support systems
  • Growing healthcare support environment with ongoing hiring and expansion
  • Opportunity to build long-term healthcare operations and support experience

Interview Process
  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now
If you're a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.
Apply now and help create a smooth, positive experience for every patient.

Apply