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Remote Email Chat Support Jobs in Dallas, TX (NOW HIRING)

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

* Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. * Technologist to identify, investigate ...

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

Trucordia

Client Service Specialist

Plano, TX · On-site +1

$16.25 - $21.50/hr

Respond to inbound calls for new sales and post-sales service * Follow up with warm leads and provide email /chat support. * Perform administrative tasks, including proofreading, research, and ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

Answer inbound customer inquiries via phone, email, chat, or other communication channels in a ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

Confie

Sales Operations Specialist

Addison, TX · On-site +1

$65K - $70K/yr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... email, chat, in-person meetings, and telephone Qualifications and Education Requirements ≥ 2 ...

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Remote Email Chat Support information

See Dallas, TX salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote email chat support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Dallas, TX? The most popular types of Email Chat Support jobs in Dallas, TX are:
What are popular job titles related to Remote Email Chat Support jobs in Dallas, TX? For Remote Email Chat Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Dallas, TX look for? The top searched job categories for Remote Email Chat Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Email Chat Support jobs? Cities near Dallas, TX with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Dallas, TX as of August 2026, with employment types broken down into 50% Full Time, 42% Part Time, and 8% Temporary. Highlights an 100% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Customer Support Representative

Cambium Learning Group

Dallas, TX • On-site, Remote

$14.75 - $20/hr

Full-time

Re-posted 27 days ago

Cambium Learning Group rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 242 rated software companies

Job description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!
Job Overview:
Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support- learn more below and express your interest by submitting your resume!
Location: USA, Remote
Job Responsibilities:
  • Provides technical support to customers via phone, chat, email, and other channels
  • Educating teachers and administrators on how to use products
  • Create and update cases with customer inquiries via CRM systems
  • Troubleshoot application and access issues for customers as needed
  • Explaining reports and usage within programs to customers
  • Report defects and feature requests to development team
  • Continually improves technical knowledge and service skills
  • Continually improves company knowledge of products and services
  • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
  • Has direct impact in making our customers successful through increasing their product understanding

What we are often looking for:
  • Experience in customer service or technical support through multiple communication channels (phone, email, chat services)
  • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
  • Ability and desire to learn new features and particulars of software applications
  • Excellent communication skills
  • Bilingual (Spanish/English) a plus!

An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

What Cambium Learning Group employees say

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