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On Call Email Chat Support Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Email * Chat * Provide accurate information regarding: * Appointment scheduling * Medical services * Insurance support * Billing inquiries * Deliver a compassionate, patient-first customer experience

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... Provides support after hours via on-call cell phone. ADDITIONAL FUNCTIONS and RESPONSIBILITIES ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... chat and email-based interactions . In this role, you won't be on the phones; instead, you'll be ...

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting ... Team members must be available to work assigned schedules and participate in rotating on-call ...

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All JobsOn Call Email Chat Support Jobs

On Call Email Chat Support information

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How much do on call email chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for on call email chat support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between On Call Email Chat Support vs Customer Service Representative?

AspectOn Call Email Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communication or support toolsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or on-site, handling email and chat inquiriesOn-site or remote, handling calls, emails, and in-person interactions
Industry UsageCommon in tech, e-commerce, telecomWidespread across retail, banking, healthcare
Search & Comparison IntentUnderstanding support roles involving email/chatGeneral customer service roles

On Call Email Chat Support primarily focuses on assisting customers via email and chat platforms, often remotely, with specialized tools. Customer Service Representatives handle a broader range of interactions, including calls and in-person support. Both roles require strong communication skills but differ in interaction methods and scope.

What cities are hiring for On Call Email Chat Support jobs? Cities with the most On Call Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most On Call Email Chat Support jobs? States with the most job openings for On Call Email Chat Support jobs include:
On Call Email Chat Support jobs near you

Sales Associate for Live Chat Support

libertybuick

Peoria, AZ

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Summary
Liberty Buick is seeking a customer-focused and results-driven Sales Associate – Live Chat Support to engage with online visitors, answer inquiries, and help convert website traffic into dealership appointments and sales opportunities. The ideal candidate has excellent written communication skills, a positive attitude, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat.
  • Assist customers with questions about new and pre-owned vehicle inventory, pricing, financing, promotions, and dealership services.
  • Qualify leads by gathering customer information and identifying their vehicle needs.
  • Schedule sales appointments for customers with dealership sales consultants.
  • Follow up with online leads through chat, email, text, or phone as appropriate.
  • Maintain accurate customer records and interaction notes in the dealership's CRM system.
  • Provide accurate information while ensuring a positive and engaging customer experience.
  • Collaborate with the sales, finance, and service departments to address customer needs.
  • Meet or exceed lead response time, appointment-setting, and customer satisfaction goals.
  • Stay up to date on current vehicle models, features, incentives, and dealership promotions.
Qualifications
  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Previous experience in customer service, sales, live chat, or call center support preferred.
  • Excellent written communication, grammar, and typing skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Proficiency with CRM systems, live chat platforms, and Microsoft Office or Google Workspace.
  • Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
  • Automotive dealership experience is a plus but not required.
Preferred Skills
  • Strong sales and customer relationship-building skills.
  • Active listening and needs assessment.
  • Attention to detail and accuracy.
  • Professional, friendly, and customer-first attitude.
  • Ability to work independently and as part of a team.
  • Comfortable working in a performance-driven environment with measurable goals.
Performance Metrics
  • Live chat response time.
  • Customer satisfaction (CSAT) scores.
  • Lead conversion rate.
  • Appointment-setting rate.
  • Sales opportunities generated.
  • CRM data accuracy and follow-up compliance.
Benefits
  • Competitive salary plus performance incentives (where applicable).
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan (401(k), if offered).
  • Employee discounts.
  • Paid training and career advancement opportunities.
  • Supportive team environment.