E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Quick apply
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their ...
As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their ...
As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their ...
Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...
Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...
Senior Client Support Agent
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Senior Client Support Agent
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Senior Client Support Agent
San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Senior Client Support Agent
San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Senior Client Support Agent
San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Senior Client Support Agent
San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
User Support Specialist
Arlington, VA · On-site
Drive quality and consistency in user interactions across phone, email, chat, and inperson support * Own the development, maintenance, and governance of the support knowledge base, ensuring accurate ...
User Support Specialist
Arlington, VA · On-site
Drive quality and consistency in user interactions across phone, email, chat, and inperson support * Own the development, maintenance, and governance of the support knowledge base, ensuring accurate ...
On Call Email Chat Support information
See salary details
$12.50 - $15.28
9% of jobs
$16.81 is the 25th percentile. Wages below this are outliers.
$15.28 - $18.05
30% of jobs
The median wage is $19.22 / hr.
$18.05 - $20.83
28% of jobs
$22.30 is the 75th percentile. Wages above this are outliers.
$20.83 - $23.60
17% of jobs
$23.60 - $26.38
9% of jobs
$26.38 - $29.15
2% of jobs
$29.15 - $31.93
4% of jobs
$31.93 - $34.70
1% of jobs
$34.70 - $37.48
0% of jobs
$37.48 - $40.25
0% of jobs
$40.25 - $43.03
1% of jobs
$12
$21
$43
How much do on call email chat support jobs pay per hour?
As of Jul 15, 2026, the average hourly pay for on call email chat support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.
What is the difference between On Call Email Chat Support vs Customer Service Representative?
| Aspect | On Call Email Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication or support tools | High school diploma or equivalent, customer service training |
| Work Environment | Remote or on-site, handling email and chat inquiries | On-site or remote, handling calls, emails, and in-person interactions |
| Industry Usage | Common in tech, e-commerce, telecom | Widespread across retail, banking, healthcare |
| Search & Comparison Intent | Understanding support roles involving email/chat | General customer service roles |
On Call Email Chat Support primarily focuses on assisting customers via email and chat platforms, often remotely, with specialized tools. Customer Service Representatives handle a broader range of interactions, including calls and in-person support. Both roles require strong communication skills but differ in interaction methods and scope.
What cities are hiring for On Call Email Chat Support jobs? Cities with the most On Call Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most On Call Email Chat Support jobs? States with the most job openings for On Call Email Chat Support jobs include:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988