Overnight Email Chat Support Jobs (NOW HIRING)

This is a remote position.

Apogee Signs is a leading sign company based in Midway, FL, just west of Tallahassee. We specialize in the design, production, and installation of high-quality signage for a diverse range of businesses. Our commitment to excellence, attention to detail, and customer satisfaction has earned us a strong reputation in the industry.

As we continue to grow, we are seeking a friendly, dependable, and detail-oriented Remote Chat Support Representative to join our dynamic team. This position is ideal for someone who enjoys helping customers, communicating through written messages, answering questions, and providing quick and professional support.

As a Remote Chat Support Representative, you will communicate with customers through online chat, messaging, email, and other approved digital channels. You will answer routine questions, provide information, document customer requests, and coordinate with internal teams when additional assistance is needed.

The ideal candidate has excellent written communication skills, strong attention to detail, a helpful attitude, and the ability to manage multiple conversations while working independently in a remote environment.

$22.00–$30.00 per hour, based on experience and qualifications.

• Respond to customer inquiries through live chat, messaging, email, and approved online channels.
  
• Provide friendly, professional, and timely written customer support.
  
• Answer questions regarding orders, projects, timelines, services, and general company information.
  
• Gather accurate customer information and document conversations.
  
• Provide project and order updates when appropriate.
  
• Identify customer needs and determine the appropriate next steps.
  
• Coordinate with customer service, sales, design, production, and installation teams.
  
• Escalate complex questions or concerns to the appropriate team member.
  
• Follow up on customer requests when necessary.
  
• Maintain accurate customer records and communication notes.
  
• Help ensure customers receive consistent and professional service.
  

• Excellent written and verbal communication skills.
  
• Strong typing and computer skills.
  
• Friendly, professional, and customer-focused attitude.
  
• Strong attention to detail and accuracy.
  
• Ability to manage multiple conversations and requests.
  
• Strong problem-solving and organizational skills.
  
• Comfortable using computers, email, chat platforms, and web-based applications.
  
• Ability to work independently and meet deadlines.
  
• Reliable internet connection and suitable home workspace.
  
• Previous chat, customer service, or call-center experience is preferred but not required.
  

• Live chat or online customer support experience.
  
• Customer service or call-center experience.
  
• CRM or ticketing software experience.
  
• Fast and accurate typing.
  
• Email communication.
  
• Microsoft Office or Google Workspace.
  
• Experience handling multiple customer conversations.
  
• Previous remote work experience.
  

• Competitive salary of $22.00–$30.00 per hour, based on experience and qualifications.
  
• Comprehensive health and dental insurance options available.
  
• Retirement savings plan available.
  
• Paid vacation and sick leave.
  
• Opportunities for professional development and growth within the company.
  
• Flexible remote work environment.
  
• Friendly work environment with a team of professional signage experts.
  
• Training and support to help you succeed.
  

This is a fully remote position. The successful candidate must be able to maintain reliable internet connectivity, communicate effectively with customers and team members, attend virtual meetings as needed, and consistently meet assigned deadlines.

Occasional travel or in-person meetings may be requested for training, team meetings, or special projects.

Only applicants who currently reside in the United States and are legally authorized and eligible to work in the United States should apply.

Applicants residing outside the United States should not apply. Apogee Signs does not provide visa sponsorship for this position.

Apogee Signs is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We value diversity and believe that an inclusive workplace helps us build a stronger team and better serve our customers.