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Overnight Email Chat Support Jobs (NOW HIRING)

Odessa College

Student Support Specialist

Odessa, TX · On-site

Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

New

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

New

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

New

Crystal Flash

Customer Support

Grand Rapids, MI

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI · On-site

$17.25 - $23.25/hr

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...

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Overnight Email Chat Support information

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$14

$26

$44

How much do overnight email chat support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for overnight email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Overnight Email Chat Support vs Customer Service Representative?

AspectOvernight Email Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, often 10 PM to 6 AMTypically daytime hours, but can include evenings and weekends
Communication MethodPrimarily email and online chatPhone, email, and in-person interactions
Work EnvironmentRemote or call center settingOffice or remote
Required SkillsStrong written communication, tech-savvy, problem-solvingVerbal communication, patience, multitasking

Overnight Email Chat Support focuses on assisting customers via email and chat during overnight hours, emphasizing written communication skills. Customer Service Representatives often handle a broader range of communication channels and may work during regular hours. Both roles require excellent communication skills but differ mainly in work hours and interaction methods.

What cities are hiring for Overnight Email Chat Support jobs? Cities with the most Overnight Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Overnight Email Chat Support jobs? States with the most job openings for Overnight Email Chat Support jobs include:
Overnight Email Chat Support jobs near you
Technical Support (Email Specialist)

Technical Support (Email Specialist)

Filevine

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
 
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary
 
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
 
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
 
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
  • Work directly with customers to investigate and resolve difficult issues primarily over email.
  • Scheduling and joining Zoom meetings when necessary
  • Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
  • Develop and maintain resources by writing internal knowledge base articles
  • Becoming an expert on Filevine products
What You'll Need:
  • Previous technical support/chat support experience preferred
  • Prior experience in high-volume environment
  • Professional presence in customer-facing settings
  • Excellent written and verbal communication
  • A high technical aptitude
  • Receptive to feedback
  • Hungry to help customers, learn and to provide excellent service
 
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
 
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive 
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
 
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
 
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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