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Full Time Email Chat Support Jobs (NOW HIRING)

KM2 Solutions

Agent, Chat

Manchester, MD

$14.25 - $19/hr

JOB DESCRIPTION JOB TITLE: Agent, Chat Department: Operations Reports To: Supervisor Supervisory Responsibilities: None Date: 5/13/2020 __________________ Summary/Objective: Providing chat support is

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

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Full Time Email Chat Support information

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How much do full time email chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for full time email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Email Chat Support vs Customer Service Representative?

AspectFull Time Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, digital communicationIn-office or remote, phone and in-person interactions
Required SkillsWritten communication, typing speed, email/chat toolsVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, computer proficiencyCustomer service or sales certifications often preferred
Industry UsageCustomer support, tech, e-commerceRetail, telecom, hospitality, tech

Full Time Email Chat Support primarily involves assisting customers through written communication via email and chat platforms, focusing on written skills and digital tools. Customer Service Representatives often handle a broader range of interactions, including phone calls and in-person support, requiring strong verbal skills. Both roles are essential in customer support industries but differ mainly in communication methods and work environment.

What cities are hiring for Full Time Email Chat Support jobs?

Cities with the most Full Time Email Chat Support job openings:

What are the most commonly searched types of Email Chat Support jobs?

The most popular types of Email Chat Support jobs are:

Full Time Email Chat Support jobs near you

Remote Email & Chat Representative

Littleton, MA • Remote

111 Sign, Inc
See more jobs at 111 Sign, Incexternal

$26 - $27/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

This is a remote position.

111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.

Position Summary

The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.



RequirementsKey Responsibilities
  • Respond promptly and professionally to customer inquiries via email and live chat
  • Provide accurate information about products, pricing, turnaround times, and order status
  • Assist customers with file uploads, artwork proofs, and print specification questions
  • Troubleshoot order issues (delays, errors, reprints) and coordinate resolutions with production and shipping teams
  • Process order changes, cancellations, and returns per company policy
  • Maintain accurate records of customer interactions in the CRM/helpdesk system
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Meet or exceed response-time and customer satisfaction (CSAT) targets
  • Identify recurring customer pain points and share feedback with management
  • Stay current on product catalog, pricing updates, and promotions
Required Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • 1+ years of customer service experience, preferably in email/chat support
  • Excellent written English communication skills — clear, friendly, and professional
  • Strong typing speed and accuracy
  • Ability to multitask across several concurrent chat conversations
  • Comfortable using helpdesk/CRM software (e.g., Zendesk, Freshdesk, Gorgias) and internal order systems
  • Reliable high-speed internet connection and a quiet, distraction-free home workspace
  • Self-motivated with strong time-management skills in a remote setting


BenefitsCompensation & Benefits
  • Competitive hourly wage / salary (commensurate with experience)
  • Health insurance, PTO, 401(k), performance bonuses, etc.
  • Opportunities for growth within the customer experience team