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Full Time Email Chat Support Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

... Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM-Friendly) About the Role At ... Phone/email/chat support tools * Strong communication and problem-solving abilities * High ...

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel. * Triage inbound customer communications, monitor priority of tickets assigned to the queue, and ...

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...

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All JobsFull Time Email Chat Support Jobs

Full Time Email Chat Support information

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How much do full time email chat support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for full time email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Email Chat Support vs Customer Service Representative?

AspectFull Time Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, digital communicationIn-office or remote, phone and in-person interactions
Required SkillsWritten communication, typing speed, email/chat toolsVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, computer proficiencyCustomer service or sales certifications often preferred
Industry UsageCustomer support, tech, e-commerceRetail, telecom, hospitality, tech

Full Time Email Chat Support primarily involves assisting customers through written communication via email and chat platforms, focusing on written skills and digital tools. Customer Service Representatives often handle a broader range of interactions, including phone calls and in-person support, requiring strong verbal skills. Both roles are essential in customer support industries but differ mainly in communication methods and work environment.

What cities are hiring for Full Time Email Chat Support jobs? Cities with the most Full Time Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Full Time Email Chat Support jobs? States with the most job openings for Full Time Email Chat Support jobs include:
Full Time Email Chat Support jobs near you

Chat Support Representative (Remote)

LeaderWorks Inc

Monument, CO • Remote

$23.87 - $26.96/hr

Full-time

Posted 2 days ago

Job description

Chat Support Representative

Are you a skilled communicator who thrives in a fast-paced, digital environment? The company is seeking a motivated and detail-oriented Chat Support Representative to join our customer service team. In this fully remote, entry-level role, you will be the first point of contact for customers seeking assistance, delivering timely and accurate support through live chat channels.

Key Responsibilities
  • Respond promptly and professionally to incoming customer chat inquiries, ensuring a positive and efficient support experience.
  • Diagnose and resolve customer issues related to products, services, accounts, or general inquiries through real-time chat communication.
  • Document customer interactions accurately in the support system, capturing issue details, resolutions, and follow-up actions.
  • Escalate complex or unresolved issues to the appropriate internal teams, providing thorough context to ensure seamless handoffs.
  • Navigate multiple systems and tools simultaneously to research information and deliver accurate responses to customers.
  • Collaborate with team members and supervisors to share knowledge, identify recurring issues, and contribute to process improvements.
  • Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a solutions-focused approach in every interaction.
  • Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
Required Qualifications
  • High school diploma or equivalent.
  • Strong written communication skills with the ability to convey information clearly, concisely, and professionally.
  • Ability to manage multiple chat conversations simultaneously while maintaining quality and accuracy.
  • Comfortable working independently in a remote environment with minimal supervision.
  • Reliable high-speed internet connection and a dedicated, distraction-free workspace.
  • Basic computer proficiency, including familiarity with web browsers, email, and standard office applications.
Preferred Qualifications
  • Previous experience in a customer service, chat support, or help desk role.
  • Familiarity with customer relationship management (CRM) platforms or ticketing systems.
  • Experience working in a remote or virtual team environment.
  • Demonstrated ability to adapt quickly to new tools, processes, and product knowledge.
Technical Skills
  • Proficiency with live chat platforms and support software.
  • Ability to type a minimum of 40 words per minute with high accuracy.
  • Experience with CRM or help desk tools such as Zendesk, Salesforce, or similar platforms is a plus.
  • Comfortable navigating multiple browser tabs and applications simultaneously.
  • Basic troubleshooting skills for common technical issues.
Application Information

This Chat Support Representative position is based in Monument, CO, with remote work available. The hourly pay range for this role is $23.87 to $26.96, commensurate with experience and qualifications. If you are passionate about delivering exceptional customer experiences and are ready to grow your career as a Chat Support Representative, we encourage you to apply today. The company is an equal opportunity employer and welcomes applicants from all backgrounds.