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Full Time Email Chat Support Jobs (NOW HIRING)

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...

Essence Journey

Remote Customer Support Associate

Orlando, FL · Remote

$16.25 - $22.50/hr

Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...

Essence Journey

Remote Customer Support Associate

Orlando, FL · Remote

$16.25 - $22.50/hr

Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...

Essence Journey

Remote Customer Support Associate

Austin, TX · Remote

$17.25 - $23.75/hr

Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...

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All JobsFull Time Email Chat Support Jobs

Full Time Email Chat Support information

See salary details

$14

$26

$44

How much do full time email chat support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for full time email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Full Time Email Chat Support vs Customer Service Representative?

AspectFull Time Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, digital communicationIn-office or remote, phone and in-person interactions
Required SkillsWritten communication, typing speed, email/chat toolsVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, computer proficiencyCustomer service or sales certifications often preferred
Industry UsageCustomer support, tech, e-commerceRetail, telecom, hospitality, tech

Full Time Email Chat Support primarily involves assisting customers through written communication via email and chat platforms, focusing on written skills and digital tools. Customer Service Representatives often handle a broader range of interactions, including phone calls and in-person support, requiring strong verbal skills. Both roles are essential in customer support industries but differ mainly in communication methods and work environment.

What cities are hiring for Full Time Email Chat Support jobs? Cities with the most Full Time Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Full Time Email Chat Support jobs? States with the most job openings for Full Time Email Chat Support jobs include:
Full Time Email Chat Support jobs near you
Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

$14.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

200th of 204 rated it services

Job description

Job Responsibilities:
  • Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Communication - provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
  • Support coworkers - provide procedural advice and assistance to other representatives.
  • Help maintain and ensure positive working relationships with support clients.
  • Provide all support functions within the guidelines of the contact center and client policies and procedures.
  • Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • Aptitude for providing superior customer care
  • Must exhibit dependability, adaptability and flexibility
  • Basic math skills
  • Creative thinking and reasoning ability

Preferred Skills
  • Experience in sales, marketing, or promotions

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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