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Remote Email Chat Support Jobs in California (NOW HIRING)

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

This is a fully remote role, but candidates must be located in the following states: Alabama ... Prior experience with omnichannel chat support * Strong understanding of financial concepts and ...

Ultrahuman

$137K/yr

Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction. * Product Expertise: Build a deep understanding of ...

Ultrahuman

$137K/yr

Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction. * Product Expertise: Build a deep understanding of ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in California

Remote Email Chat Support information

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in California? The most popular types of Email Chat Support jobs in California are:
What are popular job titles related to Remote Email Chat Support jobs in California? For Remote Email Chat Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in California look for? The top searched job categories for Remote Email Chat Support jobs in California are:
What cities in California are hiring for Remote Email Chat Support jobs? Cities in California with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in California as of July 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.
Accounting Support

Accounting Support

Aquent

Campbell, CA • On-site, Remote

$34/hr

Temporary

Re-posted 9 days ago

Job description

Placement Type:
Temporary
Salary:
$34 Hourly
Start Date:
May 13, 2026
We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries.
*Must have a QuickBooks account or be willing to download and utilize the free trial version.
This is a fully remote role, but candidates must be located in the following states: Alabama Arizona Colorado FloridaI daho Iowa Kentucky Michigan Minnesota Mississippi Missouri Montana New York North Carolina North Dakota Oklahoma Pennsylvania South Carolina South Dakota TexasVirginia Wisconsin Wyoming
Requirements:
  • Active user of QuickBooks Online (QBO)
  • Proven experience in accounting or bookkeeping
  • Prior experience with omnichannel chat support
  • Strong understanding of financial concepts and data analysis
  • Ability to handle complex, data-driven accounting questions
  • Experience working with SMB clients is preferred.

Responsibilities:
  • Respond to customer queries via omni chat platforms
  • Handle accounting-related questions requiring deep financial expertise
  • Support SMB business owners with bookkeeping and financial guidance
  • Analyze and interpret financial data to provide accurate responses
  • Complete assigned PPT-based tasks as needed

Nice to Have:
  • SMB business owners with hands-on accounting experience
  • Previously engaged experts with relevant domain expertise
  • Accountants/bookkeepers comfortable with high-volume, data-heavy queries

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