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Hourly Email Chat Support Jobs in California (NOW HIRING)

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

... Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ... Special Instructions Please do not send any emails, resumes, or call. We are making it really easy ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

Ledgent Tech

Customer Service/IT Support

Chino Hills, CA · On-site

$17.25 - $22/hr

Hourly Rate is up to 21/hour on W2 * Looking for someone with 1 year of strong customer service ... Represent Company via phone, email, and chat for the specified customer types within the call ...

New

Ascend

Product Support Specialist

San Francisco, CA · On-site

$70K - $100K/yr

Interact with customers over email, helping them resolve issues, educating them on how to better ... Begin covering our chat support channel, where speed and accuracy are key. * Contribute to our ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate: $17.13/HR W2 As a Support Operations ... Provide email and real time chat support to Play Developers * Collaborate with cross-functional ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate: $17.13/HR W2 As a Support Operations ... Provide email and real time chat support to Play Developers * Collaborate with cross-functional ...

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

Temporary Salary: $34 Hourly Start Date: May 13, 2026 Are you ready to empower small and medium ... Respond to customer queries efficiently and effectively via omni chat platforms. * Handle ...

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

Responsibilities : • Resolve assigned tickets and tasks in Rev.io, including proper documentation and escalation when needed • Provide technical support by phone, email, chat, and occasional on ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

Respond to customer inquiries via phone, email, chat, or ticketing system. * Troubleshoot internet ... a technical support environment. * Basic understanding of internet connectivity, networking ...

ICONMA

IT Specialist

Irvine, CA · On-site

... support requests and prioritize them based on impact • The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc ...

Ascend

Product Support Specialist

San Francisco, CA · On-site

$70K - $100K/yr

_*]:min-w-0 gap-3 !gap-3.5"> What We Do Insurance is a $10T industry still running on PDFs, email ... Begin covering our chat support channel, where speed and accuracy are key. * Contribute to our ...

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Technical Support Lead - (CA)

Maverick Payments

Calabasas, CA • On-site

$29 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO's and ISV's, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick's team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of Manager, the Technical Support Lead is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.
  • Provide first-class customer service/support via telephone, email, chat, and any future channel.
  • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
  • Maintains an accurate and complete record of all inquiries and problems handled.
  • Absorbing and retaining a large quantity of departmental systems, policy and procedure knowledge.
  • Utilizing all tools and systems consistently to enhance department knowledge.
  • Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
  • Assist Sales partners and merchants in adding equipment and services to merchant accounts.
  • Assist Sales Partners in POS hardware and software selection based on client needs.
  • Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors.
  • Provide clients and team members with guidance and training on the use of POS systems.
  • Assist Technical Support Representative I & II by ensuring the team has proper tools, and training to perform tasks and job functions.
  • Retaining and sharing knowledge gained by supporting peers and leaders as well as assisting with onboarding Technical Support Representative I & II new hires, reviewing resource material and providing check-ins.
  • Coaching and assisting in ensuring team members are adhering to and providing professional call handling and providing clear, concise and accurate information.
  • Assist with complex Chat Support issues for the Tech team.
  • Deliver Gateway demonstrations upon request.
  • Providing, sharing technical feedback and constructive training to the team to adhere to company policies and procedures.
  • Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
  • Handling complex client escalations via telephone, email, chat, and any future channel.
  • Exhibit process improvements and innovation by offering suggestions to increase and enhance overall team performance.
  • Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations.
  • Other duties as assigned
Qualifications:
  • High school diploma or equivalent.
  • 2+ years payments industry experience in call center or customer support related role.
  • 2+ years' experience in payment processing, specifically terminal technical support.
  • 1 year in ticket inquiry handling, reconciliations, and handling support escalations. Some leadership experience

Preferred:
  • 2 years' experience in TSYS, Fiserv, acquiring or payment processing, ACH services, call center interfaces, merchant management CRM's, Gateways.
  • Some college or college degree
  • ETA CPP Certification
What We Offer:
  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays.
  • 401K plan with up to a 4% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition Programs & Company Sponsored Events
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $29 - 35/hr.
This position will consider candidates to report on site in the Los Angeles area.
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

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