ZipRecruiter

Log In

2

Remote Chat Support Assistant Jobs in Alabama (NOW HIRING)

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

$25/hr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide training in areas of expertise and support for training documents necessary to assist ...

Harris

$25/hr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide training in areas of expertise and support for training documents necessary to assist ...

next page

Showing results 1-20

All JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Alabama

Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Alabama? The most popular types of Remote Chat Support jobs in Alabama are:
What are popular job titles related to Remote Chat Support Assistant jobs in Alabama? For Remote Chat Support Assistant jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Alabama look for? The top searched job categories for Remote Chat Support Assistant jobs in Alabama are:
What cities in Alabama are hiring for Remote Chat Support Assistant jobs? Cities in Alabama with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Remote Medical Support Assistant (Medical Receptionist)

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Birmingham, AL • On-site, Remote

$16.75 - $21.25/hr

Full-time

Posted 9 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon. Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Provide front-line administrative and clerical support for VA clinics and Community Care scheduling
  • Perform consult intake, patient/provider outreach, appointment scheduling, and follow-up
  • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
  • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
  • Answer phones professionally, screen calls, and route or resolve inquiries appropriately
  • Verify patient identity using two VA-approved identifiers
  • Update and validate demographic and insurance information during patient interactions
  • Explain VA insurance collection requirements to Veterans and families
  • Enter and maintain accurate documentation in CPRS / EHRM
  • Collaborate with VA clinical staff and interdisciplinary care teams
  • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
  • Escalate scheduling or access issues to VA supervisors per SOP
  • Maintain high customer service standards when interacting with Veterans, families, and staff
  • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
  • Participate in required meetings, huddles, reporting, and quality improvement activities
  • Complete related administrative duties as assigned to support daily operations
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply