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Live Chat Support Agent Jobs in Alabama (NOW HIRING)

Sons Auto Group

BDC Manager

Montgomery, AL

  • Medical

  • Dental

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

Son's Automotive Group

BDC Manager

Montgomery, AL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

Sons Auto Group

BDC Manager

Montgomery, AL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

wm

Customer Service Call Center Representative

Moody, AL · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live chat, or self-service channels. Inclusive of a variety of inquiries including billing and ... Supports other service lines when required. * Attempts to retain customers who call to cancel ...

Alphabe Insight

Customer Service Specialist

Birmingham, AL · On-site

$55K - $60K/yr

  • Medical

  • PTO

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... support * Gather customer feedback to improve service processes and client experience ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...

Alphabe Insight Inc

Customer Service Officer

Birmingham, AL · On-site

$57K - $60K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... supporting the operational workflow across multiple channels. Responsibilities * Respond to customer inquiries via phone, email, and live chat * Resolve customer issues and complaints with ...

Alphabe Insight

Customer Service Agent

Birmingham, AL · On-site

$14.50 - $19.50/hr

... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Proof

1099 Process Server

Birmingham, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Mobile, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Birmingham, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Birmingham, AL · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Alabama

Live Chat Support Agent information

See Alabama salary details

$9

$17

$27

How much do live chat support agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for live chat support agent in Alabama is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $19.81 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are popular job titles related to Live Chat Support Agent jobs in Alabama?

For Live Chat Support Agent jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Alabama look for?

The top searched job categories for Live Chat Support Agent jobs in Alabama are:

What cities in Alabama are hiring for Live Chat Support Agent jobs?

Cities in Alabama with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,951 per year, or $17.3 per hour.

BDC Manager

Sons Auto Group

Montgomery, AL

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

Job description

SONS Kia of Montgomeryis looking for aDigital Sales Managerfor our busy sales department. What is a "Digital Sales Manager?" We consider our sales department as 3 departments, not the traditional 2 (New and Used). The third department is our Digital (Internet) department. A Digital Sales Manager is a full Sales Manager that has responsibility over our robust online presence and the leads it produces. This is not a BDC or Internet Manager, but a full Sales Manager that works directly with the GSM and GM of the Store.


SONS Kia of Montgomery has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.


What We Offer:

  1. Employee & Familypurchase program
  2. Medical and Dental Insurance
  3. 401(k)
  4. Paid Vacation
  5. A fair and safe family-run business environment

Responsibilities:


  1. Work with our Sale Associates to setup procedures to:
    1. Answer customer calls and establish follows-up with sales appointments
    2. Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
    3. Provide customers with initial product information & direct them to the appropriate dealership resources
    4. Present initial financing options based on customer needs
    5. Follow up with leads that are not ready to make an appointment or no-show
    6. Utilize CRM tracking system daily


All Sales Managers are responsible for:

  1. Working directly with our employees and customers to develop relationships and help to enhance the sales process
  2. Providing training and support to the sales staff and assist in closing deals
  3. Helping manage all other aspects of the sales department
  4. Offering assistance or direction to any customer who enters the dealership showroom or sales lot including Internet Leads, Phone Calls and Lot Ups
  5. Assisting customers in selecting a vehicle by asking questions and listening carefully to their responses
  6. Explaining product performance, application, and benefits to prospects




Qualifications:

  1. Prior Internet Sales and/or BDC experience or Sales Manager Experience with direct responsibility over these departments.
  2. Must be interested in training additional sales associates and work within a team environment
  3. Enthusiastic with high energy throughout the sales workday
  4. Outgoing with a friendly personality, especially while handling objections & negotiating pricing
  5. Must have a clean & valid driver's license
  6. Must be willing to submit to a drug screen prior to employment





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