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Live Chat Manager Jobs in Alabama (NOW HIRING)

Sons Auto Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...

Sons Auto Group

BDC Representative

Montgomery, AL · On-site

$12.50 - $16.75/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Sons Auto Group

BDC Representative

Montgomery, AL · On-site

$12.50 - $16.75/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Alphabe Insight Inc

Customer Service Officer

Birmingham, AL · On-site

$57K - $60K/yr

... live chat * Resolve customer issues and complaints with professionalism and empathy * Document interactions and maintain accurate records in our CRM system * Collaborate with internal departments to ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Alabama

Live Chat Manager information

See Alabama salary details

$20.8K

$55.6K

$92.9K

How much do live chat manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for live chat manager in Alabama is $55,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $62,500.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Alabama?

The most popular types of Live Chat jobs in Alabama are:

What are popular job titles related to Live Chat Manager jobs in Alabama?

For Live Chat Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Alabama look for?

The top searched job categories for Live Chat Manager jobs in Alabama are:

What cities in Alabama are hiring for Live Chat Manager jobs?

Cities in Alabama with the most Live Chat Manager job openings:

Live Chat Manager jobs near you

BDC Manager

Sons Auto Group

Montgomery, AL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

SONS Kia of Montgomeryis looking for aDigital Sales Managerfor our busy sales department. What is a "Digital Sales Manager?" We consider our sales department as 3 departments, not the traditional 2 (New and Used). The third department is our Digital (Internet) department. A Digital Sales Manager is a full Sales Manager that has responsibility over our robust online presence and the leads it produces. This is not a BDC or Internet Manager, but a full Sales Manager that works directly with the GSM and GM of the Store.


SONS Kia of Montgomery has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.


What We Offer:

  1. Employee & Familypurchase program
  2. Medical and Dental Insurance
  3. 401(k)
  4. Paid Vacation
  5. A fair and safe family-run business environment

Responsibilities:


  1. Work with our Sale Associates to setup procedures to:
    1. Answer customer calls and establish follows-up with sales appointments
    2. Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
    3. Provide customers with initial product information & direct them to the appropriate dealership resources
    4. Present initial financing options based on customer needs
    5. Follow up with leads that are not ready to make an appointment or no-show
    6. Utilize CRM tracking system daily


All Sales Managers are responsible for:

  1. Working directly with our employees and customers to develop relationships and help to enhance the sales process
  2. Providing training and support to the sales staff and assist in closing deals
  3. Helping manage all other aspects of the sales department
  4. Offering assistance or direction to any customer who enters the dealership showroom or sales lot including Internet Leads, Phone Calls and Lot Ups
  5. Assisting customers in selecting a vehicle by asking questions and listening carefully to their responses
  6. Explaining product performance, application, and benefits to prospects




Qualifications:

  1. Prior Internet Sales and/or BDC experience or Sales Manager Experience with direct responsibility over these departments.
  2. Must be interested in training additional sales associates and work within a team environment
  3. Enthusiastic with high energy throughout the sales workday
  4. Outgoing with a friendly personality, especially while handling objections & negotiating pricing
  5. Must have a clean & valid driver's license
  6. Must be willing to submit to a drug screen prior to employment





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