Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Quick apply
Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Quick apply
Montgomery, AL · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily All Sales Managers are responsible for: * Working directly with ...
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management; * Be available to promptly respond to live chat, phone and ...
Quick apply
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management; * Be available to promptly respond to live chat, phone and ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Birmingham, AL · On-site
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Quick apply
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
$55K - $60K/yr
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Proficiency with customer service software, CRM systems, and Microsoft Office Suite * Ability to ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management; * Be available to promptly respond to live chat, phone and ...
Quick apply
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management; * Be available to promptly respond to live chat, phone and ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Birmingham, AL · On-site
$57K - $60K/yr
... live chat * Resolve customer issues and complaints with professionalism and empathy * Document interactions and maintain accurate records in our CRM system * Collaborate with internal departments to ...
Birmingham, AL · On-site
$57K - $60K/yr
... live chat * Resolve customer issues and complaints with professionalism and empathy * Document interactions and maintain accurate records in our CRM system * Collaborate with internal departments to ...
Birmingham, AL · On-site
$57K - $60K/yr
... live chat * Resolve customer issues and complaints with professionalism and empathy * Document interactions and maintain accurate records in our CRM system * Collaborate with internal departments to ...
Birmingham, AL · On-site
$57K - $60K/yr
... live chat * Resolve customer issues and complaints with professionalism and empathy * Document interactions and maintain accurate records in our CRM system * Collaborate with internal departments to ...
Orange Beach, AL · On-site
... and live chat. Qualifications To perform this job successfully, an individual must be able to ... Time Management - Manages one's own time to accomplish assigned tasks * Attention to Detail ...
Orange Beach, AL · On-site
... and live chat. Qualifications To perform this job successfully, an individual must be able to ... Time Management - Manages one's own time to accomplish assigned tasks * Attention to Detail ...
... for our clients, managing inbound and outbound communications with professional excellence ... Engage in consumer communication through calls, live chat or email to answer questions, solve ...
... for our clients, managing inbound and outbound communications with professional excellence ... Engage in consumer communication through calls, live chat or email to answer questions, solve ...
Huntsville, AL · On-site
$18.50 - $25.25/hr
Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.
Huntsville, AL · On-site
$18.50 - $25.25/hr
Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.
Birmingham, AL · On-site
$13.75 - $18.75/hr
While there may be occasional involvement in other channels such as email, live chat, social media ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
Birmingham, AL · On-site
$13.75 - $18.75/hr
While there may be occasional involvement in other channels such as email, live chat, social media ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
$20.8K - $27.4K
4% of jobs
$27.4K - $33.9K
10% of jobs
$39.2K is the 25th percentile. Wages below this are outliers.
$33.9K - $40.5K
14% of jobs
$40.5K - $47K
16% of jobs
The median wage is $52.7K / yr.
$47K - $53.6K
7% of jobs
$53.6K - $60.2K
10% of jobs
$63.4K is the 75th percentile. Wages above this are outliers.
$60.2K - $66.7K
29% of jobs
$66.7K - $73.3K
4% of jobs
$73.3K - $79.8K
3% of jobs
$79.8K - $86.4K
1% of jobs
$86.4K - $92.9K
2% of jobs
$20.8K
$55.6K
$92.9K
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
Full-time
Medical, Dental, Retirement, PTO
Re-posted 17 days ago
SONS Kia of Montgomeryis looking for aDigital Sales Managerfor our busy sales department. What is a Digital Sales Manager? We consider our sales department as 3 departments, not the traditional 2 (New and Used). The third department is our Digital (Internet) department. A Digital Sales Manager is a full Sales Manager that has responsibility over our robust online presence and the leads it produces. This is not a BDC or Internet Manager, but a full Sales Manager that works directly with the GSM and GM of the Store.
SONS Kia of Montgomery has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.
What We Offer:
Responsibilities:
All Sales Managers are responsible for:
Qualifications:
#SAGS102
