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Live Chat Assistant Jobs in Alabama (NOW HIRING)

Sons Auto Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

Son's Automotive Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

Sons Auto Group

BDC Manager

Montgomery, AL · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Providing training and support to the sales staff and assist in closing deals * Helping manage all ...

Bomb Party

Customer Service Representative

Montgomery, AL · On-site

$13.50 - $18.25/hr

Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar ... Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist ...

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Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Alabama?

The most popular types of Live Chat jobs in Alabama are:

What are popular job titles related to Live Chat Assistant jobs in Alabama?

For Live Chat Assistant jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Alabama look for?

The top searched job categories for Live Chat Assistant jobs in Alabama are:

What cities in Alabama are hiring for Live Chat Assistant jobs?

Cities in Alabama with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

BDC Manager

Sons Auto Group

Montgomery, AL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

SONS Kia of Montgomeryis looking for aDigital Sales Managerfor our busy sales department. What is a "Digital Sales Manager?" We consider our sales department as 3 departments, not the traditional 2 (New and Used). The third department is our Digital (Internet) department. A Digital Sales Manager is a full Sales Manager that has responsibility over our robust online presence and the leads it produces. This is not a BDC or Internet Manager, but a full Sales Manager that works directly with the GSM and GM of the Store.


SONS Kia of Montgomery has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.


What We Offer:

  1. Employee & Familypurchase program
  2. Medical and Dental Insurance
  3. 401(k)
  4. Paid Vacation
  5. A fair and safe family-run business environment

Responsibilities:


  1. Work with our Sale Associates to setup procedures to:
    1. Answer customer calls and establish follows-up with sales appointments
    2. Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
    3. Provide customers with initial product information & direct them to the appropriate dealership resources
    4. Present initial financing options based on customer needs
    5. Follow up with leads that are not ready to make an appointment or no-show
    6. Utilize CRM tracking system daily


All Sales Managers are responsible for:

  1. Working directly with our employees and customers to develop relationships and help to enhance the sales process
  2. Providing training and support to the sales staff and assist in closing deals
  3. Helping manage all other aspects of the sales department
  4. Offering assistance or direction to any customer who enters the dealership showroom or sales lot including Internet Leads, Phone Calls and Lot Ups
  5. Assisting customers in selecting a vehicle by asking questions and listening carefully to their responses
  6. Explaining product performance, application, and benefits to prospects




Qualifications:

  1. Prior Internet Sales and/or BDC experience or Sales Manager Experience with direct responsibility over these departments.
  2. Must be interested in training additional sales associates and work within a team environment
  3. Enthusiastic with high energy throughout the sales workday
  4. Outgoing with a friendly personality, especially while handling objections & negotiating pricing
  5. Must have a clean & valid driver's license
  6. Must be willing to submit to a drug screen prior to employment





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