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Live Chat Assistant Jobs in Mobile, AL (NOW HIRING)

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Mobile, AL?

The most popular types of Live Chat jobs in Mobile, AL are:

What are popular job titles related to Live Chat Assistant jobs in Mobile, AL?

For Live Chat Assistant jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Mobile, AL look for?

The top searched job categories for Live Chat Assistant jobs in Mobile, AL are:

Infographic showing various Live Chat Assistant job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

HR Shared Services Specialist (Contract)

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

  • Notice: Know Your Rights: Workplace Discrimination is Illegal
  • Notice: Pay Transparency Nondiscrimination (English)
  • Aviso: Transparencia en el Pago No Discriminacion(Spanish)

Job Description:

Airbus Commercial is looking for a HR Shared Services Specialist (Contract) to join our Human Resources team at the following locations:

Grand Prairie, TX

Herndon, VA

Mobile, AL

Wichita, KS

Atlanta, GA

Miami, FL

The HR Shared Services Specialist (Contract) will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions.

Meet the Team:

Working in our Human Resources department, it's our mission to help support Airbus' greatest assets: our team members. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our employee experience.

Your Challenges:

Operational and Administrative Support: 30%

  • Support the operational/ administrative process for all personnel actions for employees, temps and interns.

  • Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.

  • Provide and analyze data for reporting purposes.

  • Assist with annual HR cycles including performance review and open enrollment.

  • Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.

  • Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.

  • Process and promote Airbus Employee Awards

People Operations: 30%

  • Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify

  • Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets and other transactions as needed

  • Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments

  • Maintain accurate records of documentation and transactions and ensure modifications/updates are entered in a timely manner

  • Record employee data into the HR system (Workday), manage requests to

  • update employees' personal data (data entry, onboarding, offboarding, transfers, corrections, work schedule, and other transactions as needed).

  • Respond to Personnel Administration related inquiries and resolve concerns. Provide support and guidance to HRBPs and employees on HR tools as needed

Employee Experience: 35%

  • Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.

  • Supporting the positive culture and employee experience at Airbus.

  • Support employee engagement, Employee Resource Group, and recognition activities, including service awards.

  • Coordinate employment offer activities.

  • Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.

  • Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.

  • Field employee questions on the leave process.

  • Other duties as assigned

Other duties as assigned: 5%

Your Boarding Pass:

  • Bachelors' degree in Human Resources Management or equivalent experience

  • 3 years demonstrated practical experience in the field of Human Resources

  • Experience working with IT systems and data

  • Experience managing multiple employee requests simultaneously

  • Experience working with employees via different communication stream such as chat, in person and phone.

  • Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday

  • SHRM-CP or PHR certification preferred

Travel

  • Up to 20 % Domestic travel

Citizenship

  • Authorized to Work in the US

Physical Requirements

  • Onsite 80%

  • Remote 20%

  • Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

  • Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

  • Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.

  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

  • Carrying: Several times a week able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

  • Lifting: Several times a week able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

  • Pushing / Pulling: Several times a week able to push and pull small office furniture and some equipment and tools.

  • Sitting: Daily able to sit for long periods of time in meetings, working on computer.

  • Squatting / Kneeling: Several times a month able to squat or kneel to retrieve or replace items stored on low shelving.

  • Standing: Daily able to stand for discussions in offices or on production floor.

  • Travel: Rarely able to travel independently and at short notice.

  • Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.

  • Appropriate hearing/eye protection may also be required when visiting the shop floor

Salary range:

Salary range based on the required profile: $28.00 - 34.00/hourly. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, location and other relevant factors. This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice..

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Take your career to a new level and apply online now!


A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

Agency / Temporary

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

HR Expertise

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.