Oworkers

Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:

• Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a high level of product/service knowledge to address client issues efficiently.
• Record and update customer information in internal systems accurately.
• Escalate unresolved issues to the appropriate internal teams.
• Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
• Collaborate with other departments to ensure customer needs are met effectively.
• Adhere to company policies, procedures, and compliance standards at all times.

Requirements:

• Education: High School Diploma or Bachelor's degree (preferred).
• Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
• Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
• Skills:
  
  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure and handle difficult customers tactfully
  • Problem-solving mindset and attention to detail
  • Familiarity with CRM systems and customer service tools
  • Ability to work in shifts (including weekends or holidays as needed)

What We Offer:

• Competitive salary and performance-based incentives
• Health insurance and other employee benefits
• Professional development and training programs
• Friendly, multicultural, and supportive work environment
• Career growth opportunities within the global Oworkers network