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Text Chat Support Jobs (NOW HIRING)

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in database. • Reviews and verifies labor warranty claims for processing. • Supports National ...

Support After Abortion Inc

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After Abortion Support Specialist

Greenville, SC · Remote

$18 - $25/hr

This role is primarily text, email, live chat, and occasional phone support. Clients may be experiencing grief, guilt, shame, regret, anger, confusion, relief, numbness, isolation, or mixed emotions ...

Support After Abortion Inc

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After Abortion Support Specialist

Greenville, SC · Remote

$18 - $25/hr

This role is primarily text, email, live chat, and occasional phone support. Clients may be experiencing grief, guilt, shame, regret, anger, confusion, relief, numbness, isolation, or mixed emotions ...

PRCO

General Staff Support

Lafayette, CA · On-site

$21.50 - $26/hr

Document review, Live Chat, email and text communications. Support other Teams as necessary. Responsibilities: * Prepares work to be accomplished by gathering and sorting department documents and ...

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How much do text chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.
More about Text Chat Support jobs
What cities are hiring for Text Chat Support jobs? Cities with the most Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
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Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Mobile Peer Support Specialist

Common Ground

Flint, MI

Full-time

PTO

Posted 26 days ago

Job description

Current Opening - Certified Peer Support Specialist

  • Contingent - Prefer candidate that is open to weekends. Shifts are as follows: 8am - 4pm or 3pm - 11pm.

Compensation

  • $21.00 - $24.00 plus shift differential. 

About You    

Individual must be a Certified Peer Support Specialist (CPSS). This position involves mobile outreach and intervention to individuals in distress, aiming to offer peer support, guidance, and assistance during their crisis moments. Promote recovery, reduce the risk of hospitalization or institutionalization, and connect individuals with appropriate mental health resources and services. Full job description: Mobile Peer Support Specialist

     
Day in the Life    
  • Respond swiftly to crisis calls to align with program response times 
  • Perform curb-side staff safety assessments in order to assess team response requirements  
  • Drive agency vehicle (or personal vehicle) to community locations to respond to crisis call
  • Maintain reliable personal vehicle for use to and from job and occasionally within the community
  • Provide active crisis intervention that is welcoming, trauma-informed, brief, and solution-focused to adults/children presenting in distress 
  • Maintain accurate and timely documentation of all crisis interventions and interactions with clients
  • Collaborate with individuals/families and their support systems to develop safety plans and identify coping strategies for managing future crises 
  • Facilitate transition to appropriate aftercare services and assist with implementation of individual recovery plans and coordination of natural supports
  • Act as a role model in recovery and the development of coping skills
What you need to apply    
  • High School Diploma or GED
  • Michigan Certified Peer Support Specialist certification
  • Relevant recovery experience
  • Valid Michigan Driver License with acceptable driving record regarding eligibility for insurability under Common Ground's insurance policy
What Makes Us Different?    
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Smaller Units/Manageable workloads
  • Team orientated environment
  • An organizational culture of mental & behavioral health support for all
     
For your hard work    
  • Generous paid time off (for eligible employees)
  • Shift premiums (for eligible employees)
  • Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages
     

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.    

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.    

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.    

Find out more at https://commongroundhelps.org