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Text Chat Support Jobs (NOW HIRING)

Pumpkin

Licensed Insurance Agent

... email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in ... support our recruitment process. By continuing with the interview, you consent to this use. Text ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL · On-site

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in database. • Reviews and verifies labor warranty claims for processing. • Supports National ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Auburn, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Tacoma, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Puyallup, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Buckley, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Renton, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Olympia, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

Hub Group

CDL-A Truck Driver - No-Touch Freight

Seattle, WA · On-site

$91K - $101K/yr

... supported and welcomed by the Hub Group family. Join us today as a CDL-A Truck Driver and root ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

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All JobsText Chat Support Jobs

Text Chat Support information

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$14

$26

$44

How much do text chat support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for text chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

More about Text Chat Support jobs
What cities are hiring for Text Chat Support jobs? Cities with the most Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Text Chat Support jobs? States with the most job openings for Text Chat Support jobs include:
What job categories do people searching Text Chat Support jobs look for? The top searched job categories for Text Chat Support jobs are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Licensed Insurance Agent

Licensed Insurance Agent

Pumpkin

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments - from routine to critical care - so their pets can live longer, healthier lives.
Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin's deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.
Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills - making it one of the fastest claims experiences in pet insurance. Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.
At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones - without compromise.
Job Summary:
Pumpkin is seeking a Licensed Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.
Job Location: Remote - United States
Main Responsibilities:
  • Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
  • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
  • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
  • Answer customer questions and provide insurance and non-insurance related information
  • Educate customers on our full product offerings and take the initiative to help them buy additional coverage
  • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
  • Use ticketing software, back office software, and other digital tools to manage and track performance
  • Data entry for the above tasks
  • Other duties as assigned

Basic Qualifications:
  • Existing Property & Casualty Insurance License- please be prepared to provide your valid and active NPN.
  • Prior experience in customer service role involving a high degree of customer interface
  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
  • Roll-up-your-sleeves mentality - does what it takes to get the job done
  • Excellent verbal and written skills
  • Administrative and computer skills
  • Great attention to detail with every task
  • Entrepreneurial interest and a passion for pets

#LI-Remote
#Pumpkin
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
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