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Freelance Text Chat Support Jobs (NOW HIRING)

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

Provide prompt, accurate, and professional member support via chat and text channels in English and Spanish. * Answer questions related to CUTX products and services, ensuring clear written ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Respond to clients through text, chat, email, and phone * Read carefully and identify emotionally significant details, concerns, and support needs * Reflect and validate what clients share without ...

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How much do freelance text chat support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for freelance text chat support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Freelance Text Chat Support vs Customer Service Representative?

AspectFreelance Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, freelance basis, flexible hoursTypically in-office or call center, fixed hours
CredentialsBasic communication skills, sometimes customer service experienceHigh school diploma, customer service training often preferred
Employer & IndustryFreelance platforms, online companiesCorporations, retail, telecom, and service industries
Work NatureHandling online chats, providing support via textHandling calls, emails, and in-person interactions

Freelance Text Chat Support involves remote, flexible online chat assistance, often on a freelance basis, while Customer Service Representatives typically work in a fixed environment providing support via calls or in-person. Both roles require strong communication skills, but the freelance role offers more flexibility and independence.

More about Freelance Text Chat Support jobs
What cities are hiring for Freelance Text Chat Support jobs? Cities with the most Freelance Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Freelance Text Chat Support jobs? States with the most job openings for Freelance Text Chat Support jobs include:
What job categories do people searching Freelance Text Chat Support jobs look for? The top searched job categories for Freelance Text Chat Support jobs are:
Freelance Text Chat Support jobs near you
Infographic showing various Freelance Text Chat Support job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA

$25 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

988 Contact Specialist (Text/Chat)
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $25-28/hour, Non-Exempt
Opportunities for pay increase following successful completion of training and tenure milestones.
Full Time Shifts Available:
Evening, Night, Overnight/Graveyard
The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager
About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.
Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.
Key Responsibilities • Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. • Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. • Maintain accurate, timely documentation and uphold confidentiality standards. • Respond to after-hours community lines as assigned. • Build rapport with callers while maintaining professional boundaries. • Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. • Communicate effectively and compassionately with text/chat contacts, staff and volunteers. • Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). • Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.
Required Qualifications • Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. • Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. • Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. • Proficiency with computers, databases, and online communication tools. • Demonstrated personal accountability, emotional maturity, and team participation. • Ability to apply the structure of a call/text/chat including transitional phrases • Ability to direct clients to appropriate resources. • Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.
Strongly Preferred • Bachelor's degree in psychology, social welfare, counseling, or related field. • Spanish language fluency (spoken and written). • Flexible schedule with evening, weekend, and holiday availability.
Compensation & Benefits • Hourly Rate Range: $25-28/hour. • Opportunities for pay increase following successful completion of training and tenure milestones. • Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.
Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.
To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

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