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Freelance Text Chat Support Jobs (NOW HIRING)

Pumpkin

Licensed Insurance Agent

... email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in ... support our recruitment process. By continuing with the interview, you consent to this use. Text ...

Cactus Communications

... freelance contributors to support ongoing AI and language-based projects. We are currently ... Sample tasks (one at a time, varying by project) Review and refine text, translations, and captions ...

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Mobile Peer Support Specialist

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in database. • Reviews and verifies labor warranty claims for processing. • Supports National ...

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Freelance Text Chat Support information

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How much do freelance text chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for freelance text chat support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Freelance Text Chat Support vs Customer Service Representative?

AspectFreelance Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, freelance basis, flexible hoursTypically in-office or call center, fixed hours
CredentialsBasic communication skills, sometimes customer service experienceHigh school diploma, customer service training often preferred
Employer & IndustryFreelance platforms, online companiesCorporations, retail, telecom, and service industries
Work NatureHandling online chats, providing support via textHandling calls, emails, and in-person interactions

Freelance Text Chat Support involves remote, flexible online chat assistance, often on a freelance basis, while Customer Service Representatives typically work in a fixed environment providing support via calls or in-person. Both roles require strong communication skills, but the freelance role offers more flexibility and independence.

More about Freelance Text Chat Support jobs
What cities are hiring for Freelance Text Chat Support jobs? Cities with the most Freelance Text Chat Support job openings:
What are the most commonly searched types of Text Chat Support jobs? The most popular types of Text Chat Support jobs are:
What states have the most Freelance Text Chat Support jobs? States with the most job openings for Freelance Text Chat Support jobs include:
What job categories do people searching Freelance Text Chat Support jobs look for? The top searched job categories for Freelance Text Chat Support jobs are:
Freelance Text Chat Support jobs near you
Infographic showing various Freelance Text Chat Support job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Licensed Insurance Agent

Licensed Insurance Agent

Pumpkin

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
Pumpkin is seeking a Licensed Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.
Job Location: Remote - United States
Main Responsibilities:
  • Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
  • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
  • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
  • Answer customer questions and provide insurance and non-insurance related information
  • Educate customers on our full product offerings and take the initiative to help them buy additional coverage
  • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
  • Use ticketing software, back office software, and other digital tools to manage and track performance
  • Data entry for the above tasks
  • Other duties as assigned

Basic Qualifications:
  • Existing Property & Casualty Insurance License- please be prepared to provide your valid and active NPN.
  • Prior experience in customer service role involving a high degree of customer interface
  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
  • Roll-up-your-sleeves mentality - does what it takes to get the job done
  • Excellent verbal and written skills
  • Administrative and computer skills
  • Great attention to detail with every task
  • Entrepreneurial interest and a passion for pets

#LI-Remote
#Pumpkin
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
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You may opt out of text communications at any time by replying "STOP."

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