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Freelance Text Chat Support Jobs in California (NOW HIRING)

About the role The primary responsibility of the Public Areas Attendant is supporting our ... Must be able to utilize text/chat technology on a phone or tablet The pay range for this role is ...

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Freelance Text Chat Support information

What is the difference between Freelance Text Chat Support vs Customer Service Representative?

AspectFreelance Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, freelance basis, flexible hoursTypically in-office or call center, fixed hours
CredentialsBasic communication skills, sometimes customer service experienceHigh school diploma, customer service training often preferred
Employer & IndustryFreelance platforms, online companiesCorporations, retail, telecom, and service industries
Work NatureHandling online chats, providing support via textHandling calls, emails, and in-person interactions

Freelance Text Chat Support involves remote, flexible online chat assistance, often on a freelance basis, while Customer Service Representatives typically work in a fixed environment providing support via calls or in-person. Both roles require strong communication skills, but the freelance role offers more flexibility and independence.

What are the most commonly searched types of Text Chat Support jobs in California?

The most popular types of Text Chat Support jobs in California are:

What are popular job titles related to Freelance Text Chat Support jobs in California?

For Freelance Text Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Freelance Text Chat Support jobs in California look for?

The top searched job categories for Freelance Text Chat Support jobs in California are:

What cities in California are hiring for Freelance Text Chat Support jobs?

Cities in California with the most Freelance Text Chat Support job openings:

Volunteer

Oakland, CA • On-site

Crisis Support Services of Alameda County
Offices of Mental Health Practitioners • 11 - 50 employees

Full-time

Re-posted 17 days ago


Job description

Volunteer
Department: Crisis Services
Employment Type: Volunteer
Location: Oakland, CA
Description
The purpose of the volunteer position is to answer calls or text/chat conversations from community members seeking support.
Key Responsibilities
This role will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. This role is responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. This role will collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and their shift.
Skills, Knowledge, and Expertise
Strong verbal and written communication skills, desire for and openness to receiving constructive feedback, ability to learn and navigate multiple web-based platforms simultaneously, flexibility in adapting to changing needs of each shift, willingness to engage in self-reflective work, timely adherence to deadlines, commitment to displaying empathy and attunement along with effective engagement/connection skills toward callers (or texters). Demonstration of respect for individuals and cultural responsiveness for callers/texters and folks working at our agency as staff and volunteers.
Each application is read and reviewed by human beings! Please avoid using A.I. when answering application questions. We ask for these application materials so that we can get to know each individual applicant better. We've heard enough from artificial intelligence language models and want to hear your voice. For this role, evident use of A.I. in your application decreases your likelihood of being selected to move forward in the application process.
Training Schedule
Our last training cohort of 2026 is taking place in October and applications for that cohort have now closed. Any applications submitted after August 3rd will be considered for our next training cohort, with a likely start date of January 2027.