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Text Chat Support Jobs in Louisiana (NOW HIRING)

Cargill

Production Technician

Lecompte, LA

$18.50/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Spa Mizan

Hair Stylist

Lafayette, LA · On-site

$26K/yr

Supporting goals and values, mentoring each other in everything that we do. * Fill your chair ... Email Edi edi.spamizan@hotmail or text to 337-344-7593 to schedule a chat or stop by our beautiful ...

Spa Mizan

Hair Stylist

Lafayette, LA · On-site

Supporting goals and values, mentoring each other in everything that we do. * Fill your chair ... Email Edi edi.spamizan@hotmail or text to 337-344-7593 to schedule a chat or stop by our beautiful ...

Cargill

Process Engineer

Breaux Bridge, LA

In this role, you will provide technical support, operations experience, continuous improvement and ... CMMS or SAP knowledge Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

Cargill

Process Engineer

Breaux Bridge, LA · On-site

In this role, you will provide technical support, operations experience, continuous improvement and ... CMMS or SAP knowledge Equal Opportunity Employer, including Disability/Vet To apply using chat/text ...

Resolution Think

Computer Operator

Bossier City, LA · On-site

... SMS/text messaging, Web-Chat submissions, and the Self-service web portal. * Act as the Single ... supporting a large-scale enterprise environment. * Demonstrated experience with Incident/Ticket ...

Cargill

Production Technician

Lecompte, LA

$18.50/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Production Technician

Lecompte, LA · On-site

$18.50/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

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All JobsText Chat Support JobsText Chat Support Jobs in Louisiana

Text Chat Support information

See Louisiana salary details

$12

$22

$38

How much do text chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for text chat support in Louisiana is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $24.28 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the most commonly searched types of Text Chat Support jobs in Louisiana?

The most popular types of Text Chat Support jobs in Louisiana are:

What are popular job titles related to Text Chat Support jobs in Louisiana?

For Text Chat Support jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Louisiana look for?

The top searched job categories for Text Chat Support jobs in Louisiana are:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Louisiana as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $46,330 per year, or $22.3 per hour.

Tier 1 Help Desk Technician - Bossier City LA

SteerBridge

Bossier City, LA

$16 - $16.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

As a Tier 1 Help Desk Technician, you will serve as the first point of contact for VA end users requiring technical assistance. You will support customers through multiple communication channels including phone, email, chat, text, and self-service portals while ensuring timely resolution and escalation of incidents and service requests.

This role is ideal for customer-focused professionals who thrive in fast-paced environments and are passionate about delivering exceptional support experiences.

Responsibilities
  • Handle incoming support requests via phone, email, chat, text, and web portal submissions
  • Serve as the primary point of contact for end users regarding incidents and service requests
  • Create, document, categorize, prioritize, and track tickets through resolution
  • Provide end-to-end ownership of incidents and service requests
  • Escalate issues to appropriate support teams when necessary
  • Maintain communication with users throughout the ticket lifecycle
  • Perform warm transfers to resolver groups as required
  • Ensure timely response and resolution based on priority and impact
  • Support business-critical and high-priority requests according to established procedures
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays
Required Qualifications
  • Must be a U.S. Citizen
  • Must reside in Louisiana and be able to work on-site in Bossier City, LA
  • Must be eligible to obtain a Public Trust Clearance (federal background investigation)
  • Bachelor's degree preferred; equivalent experience may be substituted
  • Strong customer service and communication skills
  • Ability to support customers through phone, email, chat, and text channels
  • Demonstrated ability to provide accurate information and achieve high first-call resolution rates
  • Ability to work effectively in a fast-paced, team-oriented environment
Preferred Qualifications
  • 1+ year of Help Desk, Service Desk, or Call Center experience
  • Experience using ServiceNow or similar ticketing systems
  • Previous experience supporting a federal government customer
  • Technical troubleshooting experience
Additional Information
  • Training is provided
  • Employment is contingent upon successful completion of the federal background process
  • Position supports a 24x7x365 operation; schedules may vary based on business needs
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.