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Text Chat Agent Jobs (NOW HIRING)

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

The Chat Agent position is responsible for performing financial and service transactions via web ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

The Nurse Dolls 2.0

Live chat Support

Chester, VA · On-site

$20 - $28/hr

The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15 - $20.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Pumpkin

Licensed Customer Care Agent- Evening Shift

$15.75 - $21.25/hr

... text, chat, and social media. The Insurance Agent will also play a key role in processing new ... customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and ...

Pumpkin

Licensed Customer Care Agent- Day Shift

$15.75 - $21.25/hr

... text, chat, and social media. The Insurance Agent will also play a key role in processing new ... customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Automotive BDC AGENT Young Ford of Morgan About Young Ford of Morgan Young Ford of Morgan is part ... Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Automotive BDC AGENT Young Ford of Morgan About Young Ford of Morgan Young Ford of Morgan is part ... Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat ...

LA Clinica del Pueblo

Contact Center Agent

University Park, MD · On-site

$16.25 - $22/hr

Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On ... text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely ...

AppFolio

Sr. Machine Learning Engineer

Columbus, OH

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Columbus, OH · On-site

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

San Diego, CA

$111K - $152K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

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Text Chat Agent information

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How much do text chat agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a text chat agent?

A Text Chat Agent is a customer support representative who assists customers through live chat or messaging platforms. They handle inquiries, resolve issues, provide product information, and ensure a smooth customer experience without phone interactions. This role requires strong typing skills, problem-solving abilities, and a customer-centric approach. Many businesses, including e-commerce, tech support, and service industries, employ text chat agents to enhance customer service.

What does a text chat agent do?

As a Text Chat Agent, your workday typically involves managing multiple chat conversations with customers, answering inquiries, resolving complaints, and providing product or service information in real time. You will use chat platforms and customer databases to track interactions, escalate complex issues to specialized teams, and document resolutions accurately. Most Text Chat Agents work as part of a remote or in-office customer service team, collaborating with supervisors and colleagues to meet service goals. This role requires consistent attention to detail, quick response times, and clear written communication throughout your shift.

What are the key skills and qualifications needed to thrive as a text chat agent?

To thrive as a Text Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat software like Zendesk or LiveChat is often required. Strong multitasking, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure customers receive timely, clear assistance and that issues are resolved efficiently, leading to higher satisfaction and loyalty.

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Cities with the most Text Chat Agent job openings:

What are the most commonly searched types of Text Chat Agent jobs?

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What states have the most Text Chat Agent jobs?

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Text Chat Agent jobs near you
Infographic showing various Text Chat Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Live chat agent

Philadelphia, PA

Keast & Hood Structural Engineers
See more jobs at Keast & Hood Structural Engineersexternal

$25 - $40/hr

Full-time

Posted 18 days ago

Job description

Join Our Team as a Live Chat Agent!

Are you a great communicator who loves helping people? Do you enjoy solving problems and making someone’s day a little brighter? If so, we’d love for you to join our team as a Live Chat Agent! At our company, we design structures—both new and transformed—that endure and enhance environments for people. Now, we’re looking for someone like you to help us provide exceptional support to our customers in real time.

What You'll Be Doing

As a Live Chat Agent, you’ll be at the heart of our customer support team, ensuring that every interaction is smooth, helpful, and positive. Your main responsibilities will include:

  • Assisting customers by answering their questions promptly and accurately.
  • Resolving issues and providing solutions through online text messaging.
  • Offering real-time support via our website, app, or social media platforms.
  • Maintaining a friendly and professional tone in all customer interactions.
  • Collaborating with other team members to ensure customer satisfaction.
What We're Looking For

We’re searching for someone who:

  • Has excellent written communication skills.
  • Thrives in a fast-paced, customer-focused environment.
  • Is proactive, detail-oriented, and eager to help others.
  • Can think on their feet and solve problems effectively.
  • No prior experience? No problem! We welcome candidates with a willingness to learn and grow.
Why Join Us?

While we don’t offer additional benefits at this time, we do provide an opportunity to be part of a company that values creativity, innovation, and making a positive impact. You’ll be joining a supportive team that’s passionate about what we do—designing structures that enhance people’s lives.

Our Culture and Values

At our core, we believe in creating environments that endure and inspire. Our team is driven by collaboration, respect, and a shared commitment to excellence. We value every team member’s contributions and strive to foster a positive and inclusive workplace.

Ready to Apply?

If this sounds like the perfect role for you, we’d love to hear from you! Take the first step toward joining our team by submitting your application today. Let’s work together to make a difference—one chat at a time.


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