ZipRecruiter

Log In

1

Text Chat Agent Jobs (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15 - $20.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and ... Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ...

Ready Contractors

Chat Support Agent

Wilson, NC · On-site

$35 - $80/hr

Join Our Team as a Chat Support Agent! Are you a skilled communicator with a knack for problem ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Pumpkin

Licensed Insurance Agent- Evening Shift

... text, chat, and social media. The Insurance Agent will also play a key role in processing new ... customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Automotive BDC AGENT Young Ford of Morgan About Young Ford of Morgan Young Ford of Morgan is part ... Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX · On-site

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Atlanta, GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

$118K - $162K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

CO · On-site

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Chicago, IL

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

next page

Showing results 1-20

All JobsText Chat Agent Jobs

Text Chat Agent information

See salary details

$5

$17

$24

How much do text chat agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a text chat agent?

A Text Chat Agent is a customer support representative who assists customers through live chat or messaging platforms. They handle inquiries, resolve issues, provide product information, and ensure a smooth customer experience without phone interactions. This role requires strong typing skills, problem-solving abilities, and a customer-centric approach. Many businesses, including e-commerce, tech support, and service industries, employ text chat agents to enhance customer service.

What does a text chat agent do?

As a Text Chat Agent, your workday typically involves managing multiple chat conversations with customers, answering inquiries, resolving complaints, and providing product or service information in real time. You will use chat platforms and customer databases to track interactions, escalate complex issues to specialized teams, and document resolutions accurately. Most Text Chat Agents work as part of a remote or in-office customer service team, collaborating with supervisors and colleagues to meet service goals. This role requires consistent attention to detail, quick response times, and clear written communication throughout your shift.

What are the key skills and qualifications needed to thrive as a text chat agent?

To thrive as a Text Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat software like Zendesk or LiveChat is often required. Strong multitasking, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure customers receive timely, clear assistance and that issues are resolved efficiently, leading to higher satisfaction and loyalty.

More about Text Chat Agent jobs
What cities are hiring for Text Chat Agent jobs? Cities with the most Text Chat Agent job openings:
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What states have the most Text Chat Agent jobs? States with the most job openings for Text Chat Agent jobs include:
What job categories do people searching Text Chat Agent jobs look for? The top searched job categories for Text Chat Agent jobs are:
Text Chat Agent jobs near you
Infographic showing various Text Chat Agent job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Contact Center Agent I

Adventure Credit Union

Grand Rapids, MI • On-site

$15.50 - $21.25/hr

Part-time

Posted 23 days ago

Job description

Description

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a part-time Contact Center Agent to the Adventure Team!

The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a service culture consistent with the credit unions' mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

  • Answers phone, text, chat and video banking inquiries from members regarding:
  • Loan and deposit services.
  • Products and account information.
  • The operation, benefits, and access of several digital features Adventure offers.
  • Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
  • Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
  • Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
  • Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system. 
  • Records payments by phone requests, documents phone call and assesses appropriate fees.
  • Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
  • Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU. 
  • Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds.  
  • Processes return mail, assess appropriate fees and performs other side jobs as assigned. 
  • Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
  • Maintains a working knowledge of all Adventure Credit Union products and services.
  • Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.

Requirements

Job Requirements

  • High school diploma or equivalent.
  • One (1) to Three (3) years related experience in a customer/member service environment.
  • Strong sales skills.
  • Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
  • Strong understanding of online and mobile technologies.
  • Excellent typing and computer skills, including in-house email and core systems.
  • Bilingual is a plus!

Apply