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Chat Agent No Phone Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

... Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service. Responsibilities include: • Demonstrate strong customer service skills to provide phone ...

Jinba

Founding Engineer

San Francisco, CA · On-site

$140K - $250K/yr

Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up. YC W26. International team across SF and Tokyo.

GEICO

GEA Sales/Service Agent

Conyers, GA

NO COLD CALLING. * Service existing accounts and ensure customers make buying decisions armed with ... Up to 75% of your day may be on the phone, a high-energy personality and a love of working with ...

Franklin Team

Entry-Level Real Estate Agent

Katy, TX · On-site

$140K/yr

Description Entry-Level Real Estate Agent - No Experience Required Are you newly licensed or ... through phone calls, emails, and structured follow-up systems to foster trust and loyalty. • ...

Franklin Team

Entry-Level Real Estate Agent

Katy, TX

$235K/yr

Entry-Level Real Estate Agent - No Experience Required Are you newly licensed or working toward ... Nurture client relationships through phone calls, emails, and structured follow-up systems to ...

GEICO

GEA Sales/Service Agent

Conyers, GA · On-site

NO COLD CALLING. * Service existing accounts and ensure customers make buying decisions armed with ... Up to 75% of your day may be on the phone, a high-energy personality and a love of working with ...

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Chat Agent No Phone information

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How much do chat agent no phone jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat agent no phone in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

How do Chat Agent No Phone roles typically collaborate with other support team members to resolve complex customer inquiries?

Chat Agent No Phone roles often work closely with supervisors, technical specialists, and other support agents to address complex or escalated customer issues. While most interactions are handled independently via chat, agents may use internal messaging platforms, shared documentation, or ticket escalation systems to seek guidance or transfer cases to colleagues with specialized expertise. Regular virtual team meetings and knowledge-sharing sessions are also common, helping ensure agents stay informed and can provide consistent, high-quality support. This collaborative environment not only benefits customers but also helps agents build valuable teamwork and communication skills.

What are the key skills and qualifications needed to thrive as a Chat Agent (No Phone), and why are they important?

To thrive as a Chat Agent (No Phone), you need excellent written communication skills, strong grammar and spelling, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Exceptional problem-solving abilities, patience, and multitasking help you stand out in this role. These skills are crucial for delivering efficient, accurate, and empathetic customer support through digital channels.

What is the difference between Chat Agent No Phone vs Customer Service Representative?

AspectChat Agent No PhoneCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; may require additional certifications
Work EnvironmentRemote or office-based, primarily online chat platformsOffice or call center, handling calls and emails
Industry UsageCustomer support via chat in retail, tech, and service sectorsCustomer support across various industries, including retail, telecom, and banking
Search & Comparison IntentFocus on online chat roles without phone interactionBroader customer service roles involving calls and emails

In summary, Chat Agent No Phone roles specialize in online chat support without phone interaction, often requiring basic computer skills and working remotely. Customer Service Representatives handle a wider range of communication channels, including calls and emails, and may have additional certifications. Both roles serve customer support needs but differ mainly in communication methods and work environment.

What are Chat Agent No Phone jobs?

Chat Agent No Phone jobs are customer service positions where agents assist customers solely through online chat platforms, rather than over the phone. These agents handle inquiries, troubleshoot problems, and provide information or support via live chat on websites, apps, or messaging services. This role is ideal for individuals who prefer written communication and may be uncomfortable with or unable to take calls. Responsibilities may include responding to customer questions, processing orders, and escalating issues to relevant departments as needed.
More about Chat Agent No Phone jobs
What cities are hiring for Chat Agent No Phone jobs? Cities with the most Chat Agent No Phone job openings:
What states have the most Chat Agent No Phone jobs? States with the most job openings for Chat Agent No Phone jobs include:
What job categories do people searching Chat Agent No Phone jobs look for? The top searched job categories for Chat Agent No Phone jobs are:
Chat Agent No Phone jobs near you
Infographic showing various Chat Agent No Phone job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

IT Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 8 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays