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Text Chat Agent Jobs (NOW HIRING)

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct ...

Vylla Home

Real Estate Agent

Sacramento, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent

Sacramento, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent Team Lead

Los Angeles, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent Team Lead

Irvine, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent Team Lead

Tucson, AZ · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

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Text Chat Agent information

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$5

$17

$24

How much do text chat agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a Text Chat Agent job?

A Text Chat Agent is a customer support representative who assists customers through live chat or messaging platforms. They handle inquiries, resolve issues, provide product information, and ensure a smooth customer experience without phone interactions. This role requires strong typing skills, problem-solving abilities, and a customer-centric approach. Many businesses, including e-commerce, tech support, and service industries, employ text chat agents to enhance customer service.

How much do chat agents get paid?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions.

How do I become a text chat agent?

To become a text chat agent, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols. Relevant experience in customer support or online communication can improve your chances of securing a position.

What does a typical workday look like for a Text Chat Agent?

As a Text Chat Agent, your workday typically involves managing multiple chat conversations with customers, answering inquiries, resolving complaints, and providing product or service information in real time. You will use chat platforms and customer databases to track interactions, escalate complex issues to specialized teams, and document resolutions accurately. Most Text Chat Agents work as part of a remote or in-office customer service team, collaborating with supervisors and colleagues to meet service goals. This role requires consistent attention to detail, quick response times, and clear written communication throughout your shift.

How to make 1000 a week remotely?

A Text Chat Agent can earn $1,000 or more weekly by working full-time hours, providing high-quality customer support, and gaining experience in specialized industries. Increasing earnings may involve taking on multiple clients, improving communication skills, and utilizing relevant tools like CRM software. Consistent performance and time management are key to reaching this income level remotely.

Can I get paid just to text people?

A Text Chat Agent role involves communicating with clients or customers via text messaging, often providing support or information. These jobs typically pay per chat, message, or hour, and may require good communication skills and familiarity with chat platforms. Payment is usually based on productivity rather than a flat salary, and some positions may require training or certification.

What are the key skills and qualifications needed to thrive in the Text Chat Agent position, and why are they important?

To thrive as a Text Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat software like Zendesk or LiveChat is often required. Strong multitasking, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure customers receive timely, clear assistance and that issues are resolved efficiently, leading to higher satisfaction and loyalty.

More about Text Chat Agent jobs
What cities are hiring for Text Chat Agent jobs? Cities with the most Text Chat Agent job openings:
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What states have the most Text Chat Agent jobs? States with the most job openings for Text Chat Agent jobs include:
What job categories do people searching Text Chat Agent jobs look for? The top searched job categories for Text Chat Agent jobs are:
Text Chat Agent jobs near you
Infographic showing various Text Chat Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Senior Client Support Agent

Goosehead

San Antonio, TX • Hybrid

$17 - $22.50/hr

Full-time

Posted 1 hour ago

Job description

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.

  • Execute policy endorsements and audits accurately across carriers.

  • Ensure compliance with state regulations and carrier SLAs.

  • Document cases with precision in Salesforce and carrier systems.

  • Mentor and train L1-L2 agents on workflow best practices.

  • Contribute tocontinuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

  • Demonstrate deep understanding in all lines of businessGooseheadoperates within

  • Maintain quality standards of 98%+ accuracy and timeliness.

  • Proactivelyidentifyand communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.

  • Excellent written communication and problem-solving skills.

  • Proficiencyin carrier and CRM systems.

  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).

  • 1-2 years in insuranceserviceor relatedfield.

  • Proven performance in non-call support roles.

  • Commitment to accuracy and service excellence

  • High school diploma or equivalent

  • Strong attention to detail and communication skills

  • Bilingual (English/ Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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