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Full Time Text Chat Agent Jobs (NOW HIRING)

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

The Chat Agent position is responsible for performing financial and service transactions via web ... Provide prompt, accurate, and professional member support via chat and text channels in English and ...

Alabama ONE

Contact Center Agent

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE Credit Union

Contact Center Agent

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Pumpkin

Licensed Insurance Agent

... email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in ... processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly ...

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide ... Time Type: Full time Pay Range: $20.05--$28.10 Delivering care that changes people's lives starts ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat ... Schedule * Full-time position * Includes some evenings and weekends depending on dealership needs ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Respond promptly and professionally to inbound sales and service inquiries via phone, text, chat ... Schedule * Full-time position * Includes some evenings and weekends depending on dealership needs ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

$118K - $162K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

CO

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Atlanta, GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

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How much do full time text chat agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for full time text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Text Chat Agent vs Customer Service Representative?

AspectFull Time Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via online chat in various industriesCustomer support via phone, in-person, or online
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction

Full Time Text Chat Agents primarily provide customer support through online chat platforms, working remotely. Customer Service Representatives may handle support via phone, in person, or online, often in a call center or retail environment. Both roles require similar credentials and focus on customer satisfaction, but the communication method and work setting differ.

More about Full Time Text Chat Agent jobs
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What job categories do people searching Full Time Text Chat Agent jobs look for? The top searched job categories for Full Time Text Chat Agent jobs are:
Full Time Text Chat Agent jobs near you
Infographic showing various Full Time Text Chat Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, 7% Hybrid, and 13% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

988 Contact Specialist (Text/Chat)
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $25-28/hour, Non-Exempt
Opportunities for pay increase following successful completion of training and tenure milestones.
Full Time Shifts Available:
Evening, Night, Overnight/Graveyard
The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager
About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.
Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.
Key Responsibilities • Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. • Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. • Maintain accurate, timely documentation and uphold confidentiality standards. • Respond to after-hours community lines as assigned. • Build rapport with callers while maintaining professional boundaries. • Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. • Communicate effectively and compassionately with text/chat contacts, staff and volunteers. • Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). • Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.
Required Qualifications • Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. • Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. • Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. • Proficiency with computers, databases, and online communication tools. • Demonstrated personal accountability, emotional maturity, and team participation. • Ability to apply the structure of a call/text/chat including transitional phrases • Ability to direct clients to appropriate resources. • Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.
Strongly Preferred • Bachelor's degree in psychology, social welfare, counseling, or related field. • Spanish language fluency (spoken and written). • Flexible schedule with evening, weekend, and holiday availability.
Compensation & Benefits • Hourly Rate Range: $25-28/hour. • Opportunities for pay increase following successful completion of training and tenure milestones. • Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.
Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.
To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

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