ZipRecruiter

Log In

2

Full Time Text Chat Agent Jobs (NOW HIRING)

AppFolio

CA

$123K - $169K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

San Diego, CA

$111K - $152K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Denver, CO

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Washington, DC

$118K - $162K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio, Inc.

Sr. Machine Learning Engineer

Santa Barbara, CA · On-site +1

$116K - $159K/yr

Architect and ship voice and text agent pipelines that handle real-time, multi-turn customer ... Regular full-time employees are eligible for benefits - see here. #LI-KB1 About AppFolio AppFolio ...

AppFolio

Sr. Machine Learning Engineer

Chicago, IL

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

San Francisco, CA

$123K - $169K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Goleta, CA

$112K - $154K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

IL

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

San Diego, CA

$111K - $152K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

GA

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

AppFolio

Sr. Machine Learning Engineer

Santa Barbara, CA · On-site

$112K - $154K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the ... Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time ...

Photon

UI/UX Designer- Dallas, TX

Dallas, TX · On-site

Craft experiences that fluidly transition between text (chat), voice, and "canvas" environments ... reflect whether an agent is idle, thinking, searching, executing, or stuck. * Information ...

Four Seasons

CHAT Communications Agent

Las Vegas, NV · On-site

Chat operators are different from email representatives because emails are not 'live.' Instead ... Hours: Full-Time Employment Four Seasons is an Equal Opportunity, Affirmative Action employer.

next page

Showing results 1-20

People also search for

All JobsText Chat Agent JobsFull Time Text Chat Agent Jobs

Full Time Text Chat Agent information

See salary details

$5

$17

$24

How much do full time text chat agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for full time text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Text Chat Agent vs Customer Service Representative?

AspectFull Time Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via online chat in various industriesCustomer support via phone, in-person, or online
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction

Full Time Text Chat Agents primarily provide customer support through online chat platforms, working remotely. Customer Service Representatives may handle support via phone, in person, or online, often in a call center or retail environment. Both roles require similar credentials and focus on customer satisfaction, but the communication method and work setting differ.

More about Full Time Text Chat Agent jobs
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What job categories do people searching Full Time Text Chat Agent jobs look for? The top searched job categories for Full Time Text Chat Agent jobs are:
Full Time Text Chat Agent jobs near you
Infographic showing various Full Time Text Chat Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, 7% Hybrid, and 13% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Sr. Machine Learning Engineer

AppFolio

CA

$123K - $169K/yr

Full-time

Posted yesterday

Job description

Hi, We're AppFolio
We're innovators, changemakers, and collaborators. We're more than just a software company — we're building the AI-native platform where the real estate industry comes to do business. We're transforming Property Management; how property managers operate, how residents live, and how intelligence flows across an entire industry.
Realm-X is AppFolio's AI-native platform powering this transformation. It enables a new generation of intelligent capabilities across our products, including Realm-X Assistant (copilot), Flows (AI Agentic workflows) and Performers (autonomous AI Agents). Realm-X serves as both a foundation for internal teams to build and scale AI-powered products, and a core layer delivering intelligent, high-impact experiences directly to our customers.
At its core, Realm-X is built on a structured domain ontology and a set of shared business primitives—such as transactions, actions, reports, metrics, and skills—that enable AI systems to deeply understand and operate across the full context of property management workflows. This foundation allows us to build context-aware, action-oriented AI systems that go beyond simple assistance to power real automation and decision-making.
Who We Are Looking For
We're hiring a Senior Machine Learning Engineer to design and ship the next generation of voice and conversational AI agents within Realm-X. This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure.
You will work with Product, Voice channel, and ML Platform teams to translate cutting-edge agent and voice research into reliable, low-latency, multi-channel experiences that scale across our entire customer base.
Your Impact
  • Ship Voice & Text Agents: Architect and ship voice and text agent pipelines that handle real-time, multi-turn customer interactions.
  • Reasoning vs. Latency: Make principled trade-offs between reasoning depth and latency across frontier LLMs, smaller models, and routing strategies.
  • Lead a Pod: Lead a small pod of ML and platform engineers; raise the bar on agent evaluation, observability, and incident response.
  • Define Quality: Partner with Product and Voice channel teams to define KPIs, eval harnesses, and acceptance criteria for agent quality.
  • Optimize for Voice: Drive selective Small Language Model (SLM) fine-tuning and inference optimization for voice latency and cost.
Qualifications
  • You have shipped production AI agents serving real users in voice and/or text channels.
  • You think in pipelines and systems, not just models.
  • You move fast, deliver impact, and maintain sound engineering judgment.
  • You are humble, collaborative, and low-ego, and you elevate those around you.
  • You value work-life balance as a foundation for sustained high performance.
Must Have
  • Agent frameworks: Deep, shipped experience with LangChain, LangGraph, LangSmith, and LangChain Deep Agents (or equivalent agent frameworks).
  • Voice stack: Hands-on with Voice-to-Voice models and traditional TTS / STT pipelines; understands the trade-offs between end-to-end voice models and modular STT → LLM → TTS architectures.
  • LLM fluency: Strong grasp of LLM reasoning behavior, tool use, structured output, and reasoning-vs-latency trade-offs across providers.
  • Telephony & cloud: Production experience with Twilio (or comparable telephony) and AWS.
  • Engineering: Expert Python, async programming, and WebSockets for real-time, bidirectional streaming.
  • ML fundamentals: Solid foundation in deep learning, model evaluation, and inference optimization; able to deploy with Docker on AWS.
  • Leadership: Demonstrated ability to lead a small team, mentor engineers, and partner credibly with Product and Design.
Nice to Have
  • Experience fine-tuning Small Language Models for domain-specific voice applications.
  • Familiarity with RAG over structured business data and tool-using agents over API surfaces.
  • Prior experience in regulated or customer-facing industries with strict reliability requirements.
  • Publicly verifiable work on GitHub, in open-source agent frameworks, or in community competitions.
Location
Find out more about our locations by visiting our site. 
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: 167,200 - 209,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.

#LI-KB1

Apply