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Agent Banking Jobs (NOW HIRING)

The Rockridge Group

Bank Loan Specialist

Dallas, TX

Resolve all executing broker and agent bank issues related to processing and accurate booking of the Fund's bank loan positions with the assistance of the Investment Manager if necessary * Review ...

Phaxis

Operations Support

Manhattan, NY · On-site

$48/hr

Prior experience at a major syndicated lending institution (agent bank or participant) is essential. Key Responsibilities: Loan Booking & Deal Setup: * Book new loan facilities in LoanIQ based on ...

CNB Bank

ESSA Bank, Contact Center Agent

Stroudsburg, PA · On-site

$15.50 - $21.25/hr

Successfully addresses all service or transaction needs and refer banking products and services as ... CC Agent II * Consistently demonstrate Level I responsibilities. * Consistently demonstrates "good ...

CNB Bank

CNB Bank, Contact Center Agent

Du Bois, PA

$14.25 - $19.25/hr

Successfully addresses all service or transaction needs and refer banking products and services as ... CC Agent II * Consistently demonstrate Level I responsibilities. * Consistently demonstrates "good ...

ESSA Bank

ESSA Bank, Contact Center Agent

Stroudsburg, PA

$15.50 - $21.25/hr

Successfully addresses all service or transaction needs and refer banking products and services as ... CC Agent II * Consistently demonstrate Level I responsibilities. * Consistently demonstrates "good ...

ESSA Bank

ESSA Bank, Contact Center Agent

Stroudsburg, PA · On-site

$15.50 - $21.25/hr

Successfully addresses all service or transaction needs and refer banking products and services as ... CC Agent II * Consistently demonstrate Level I responsibilities. * Consistently demonstrates "good ...

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Agent Banking information

What are the key skills and qualifications needed to thrive as an Agent Banking professional, and why are they important?

To thrive as an Agent Banking professional, you need a solid understanding of banking operations, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with digital banking platforms, mobile payment systems, and point-of-sale (POS) devices is typically required. Excellent customer service, trustworthiness, and strong interpersonal communication skills are crucial to building client relationships and resolving issues. These skills ensure agents can efficiently facilitate financial transactions, promote financial inclusion, and maintain the integrity of banking services in underserved areas.

What are the typical daily responsibilities of an Agent Banking professional and how do they interact with customers and the central bank branch?

Agent Banking professionals typically manage financial transactions such as deposits, withdrawals, fund transfers, and bill payments for customers in areas where traditional bank branches may not be accessible. On a daily basis, they verify customer identities, handle cash or digital transactions, and provide basic banking information. They also serve as the primary liaison between customers and the central bank branch, ensuring that account issues or escalations are communicated and resolved efficiently. Regular reporting and compliance with regulatory standards are also key parts of the role.

What is agent banking?

Agent banking is a system where banks partner with third-party agents, such as retail shops or individuals, to provide basic banking services in areas where traditional bank branches are not available. These agents act on behalf of the bank to facilitate services like cash deposits, withdrawals, money transfers, bill payments, and account opening. Agent banking helps improve financial inclusion by bringing essential banking services closer to underserved or remote communities. This model is especially popular in countries with large rural populations and limited banking infrastructure.

What is the difference between Agent Banking vs Customer Service Representative?

AspectAgent BankingCustomer Service Representative
Required CredentialsBasic banking knowledge, sometimes certifications in financial servicesCustomer service skills, sometimes retail or banking certifications
Work EnvironmentFieldwork at various locations, often remote or mobileOffice or retail branch setting
Employer & Industry UsageFinancial institutions, banks, microfinanceBank branches, retail stores, call centers

Agent Banking and Customer Service Representatives both serve customers but differ mainly in work environment and scope. Agent Banking involves mobile or remote financial service delivery, while Customer Service Reps typically work within branches or call centers. Understanding these differences helps in choosing the right career path or service provider.

More about Agent Banking jobs
What cities are hiring for Agent Banking jobs? Cities with the most Agent Banking job openings:
What states have the most Agent Banking jobs? States with the most job openings for Agent Banking jobs include:
What job categories do people searching Agent Banking jobs look for? The top searched job categories for Agent Banking jobs are:
Agent Banking jobs near you
Infographic showing various Agent Banking job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution.
ISO & Agent Bank Account Executive

ISO & Agent Bank Account Executive

MerchantE

Atlanta, GA • On-site, Remote

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

ISO & Agent Bank Account Executive


About MerchantE

MerchantE (an Omise/OPN company) provides acquiring and processing capabilities with modular APIs, advanced onboarding/KYB, network tokenization, risk/fraud controls, and reporting dashboards. We’re building out a modern ISO and Agent Bank program to expand distribution of our acquiring platform across FIs, referral partners, and independent sales organizations. We’re hiring an ISO & Agent Bank Account Executive to recruit, enable, and grow these partnerships at scale.


What You’ll Do

  • Prospect, recruit, and close new ISO and Agent Bank partners aligned with MerchantE’s channel growth strategy.
  • Negotiate partner agreements, including revenue share, residual structures, and program terms.
  • Onboard and enable partner salesforces with training, certification, sales collateral, and partner portal access.
  • Drive joint GTM motions: co-selling, joint prospecting, marketing campaigns, and event participation.
  • Partner with internal teams (Product, Risk/Compliance, Legal, Operations) to ensure ISO/Agent onboarding meets sponsor bank and PCI requirements.
  • Manage ongoing partner relationships: pipeline reviews, residual reporting, quarterly business reviews, and issue resolution.
  • Build repeatable models and playbooks to scale ISO/Agent partner acquisition and activation.
  • Represent MerchantE at ISO/agent associations, bank partner events, ETA, WSAA, and regional trade shows.
  • Capture partner feedback to refine MerchantE’s channel programs, partner tools, and reporting.


How Success Will Be Measured

  • New ISO/Agent Bank partners signed and activated.
  • Processing volume and revenue contribution from partner channel.
  • Partner productivity (merchant activations per ISO/Bank).
  • Residual revenue growth and partner retention.
  • Pipeline coverage and forecast accuracy.
  • Partner satisfaction (NPS, engagement levels, QBR outcomes).


Who You Are

  • 5–8+ years sales/business development experience in payments, merchant acquiring, or channel partnerships.
  • Proven track record recruiting, enabling, and managing ISOs, agent banks, or referral partners.
  • Knowledge of acquiring economics, residual models, and ISO/Agent program structures.
  • Familiarity with compliance and risk considerations for ISO/Agent Bank programs (PCI, sponsor bank requirements, KYB).
  • Skilled negotiator with experience structuring complex revenue share or residual agreements.
  • Strong relationship management and communication skills, with credibility at executive and partner salesforce levels.
  • Self-starter with outbound discipline, event presence, and ability to build scalable channel playbooks.
  • Bachelor’s degree preferred (Business, Finance) or equivalent experience.


What You’ll Get (Why MerchantE)

  • Competitive base salary + uncapped commission with residual/accelerators
  • Benefits: health, dental, vision, and 401(k)
  • High-impact role shaping MerchantE’s ISO & Agent Bank ecosystem
  • Collaborative culture with direct access to leadership, Product, and Risk teams
  • Professional growth in channel strategy, acquiring economics, and FI partnerships
  • Flexibility (remote or hybrid) and travel for partner events and industry shows



MerchantE is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer.

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