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Digital Live Chat Agent Jobs (NOW HIRING)

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

In this role, you will serve as the primary digital touchpoint for customers seeking assistance ... Respond promptly and professionally to customer inquiries via live chat during assigned shifts.

Envita Medical Center

Chat Moderator

Houston, TX · On-site +1

$14.75 - $19/hr

Key Responsibilities * Monitor live chat conversations and online communication platforms ... digital interactions, and providing excellent customer support while helping foster a safe and ...

Armed Forces Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Armed Forces Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist ...

Limitless East Marketing

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In ... Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist ...

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All JobsDigital Live Chat Agent Jobs

Digital Live Chat Agent information

See salary details

$37.5K

$69.9K

$112K

How much do digital live chat agent jobs pay per year?

As of Jul 15, 2026, the average yearly pay for digital live chat agent in the United States is $69,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Digital Live Chat Agent vs Customer Service Representative?

AspectDigital Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or office-based, handling live chat interactionsCall centers, retail, or office settings, handling calls and in-person inquiries
Industry UsageCustomer support via digital platformsCustomer support via phone, email, or in person
Common Search IntentCompare roles in digital customer supportCompare traditional customer service roles

The Digital Live Chat Agent primarily handles customer inquiries through online chat platforms, focusing on digital communication skills. In contrast, a Customer Service Representative may handle calls, emails, or in-person interactions. While both roles aim to assist customers, the Digital Live Chat Agent specializes in real-time online support, making it ideal for remote work and digital customer engagement.

What are Digital Live Chat Agents?

Digital Live Chat Agents are customer service professionals who interact with customers online via chat platforms on websites or mobile apps. They assist with inquiries, troubleshoot issues, provide product information, and resolve complaints in real time. Their role is essential in delivering quick, efficient, and personalized support to enhance customer experience and satisfaction. Digital Live Chat Agents often work for e-commerce companies, tech support centers, and service-based businesses.

What are the key skills and qualifications needed to thrive as a Digital Live Chat Agent, and why are they important?

To thrive as a Digital Live Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and often a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic computer skills are typically required. Patience, active listening, and the ability to multitask make someone stand out in this position. These skills ensure efficient, empathetic, and accurate support, leading to positive customer experiences and high satisfaction rates.

What are some common challenges faced by Digital Live Chat Agents, and how can they be effectively addressed?

Digital Live Chat Agents often encounter challenges such as managing multiple conversations simultaneously, addressing complex customer inquiries in real time, and maintaining a friendly, consistent tone under pressure. To overcome these challenges, agents should become adept at using chat management tools, develop strong multitasking abilities, and stay updated on product or service knowledge. Regular training, supportive team environments, and clear escalation procedures also help agents provide high-quality support while minimizing stress.
More about Digital Live Chat Agent jobs
What cities are hiring for Digital Live Chat Agent jobs? Cities with the most Digital Live Chat Agent job openings:
What states have the most Digital Live Chat Agent jobs? States with the most job openings for Digital Live Chat Agent jobs include:
What job categories do people searching Digital Live Chat Agent jobs look for? The top searched job categories for Digital Live Chat Agent jobs are:
Digital Live Chat Agent jobs near you
Infographic showing various Digital Live Chat Agent job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $69,894 per year, or $33.6 per hour.

Online Chat Representative

Gotham Biotech

Portland, ME • Remote

$24 - $27/hr

Full-time

Posted 26 days ago

Job description

This is a remote position.


Summary:
We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital touchpoint for customers seeking assistance with inquiries, technical issues, account management, and product guidance. Your ability to communicate clearly, resolve problems efficiently, and maintain a positive tone will directly impact customer satisfaction and retention. As an integral part of our customer experience strategy, you will contribute to building trust, improving service quality, and supporting the seamless operation of our online platforms. This position offers a flexible, remote work environment with opportunities for growth within a fast-paced, customer-centric organization.



Responsibilities:
  • Respond promptly and professionally to customer inquiries via live chat during assigned shifts.
  • Diagnose and resolve customer issues related to account access, billing, technical errors, and product usage.
  • Provide clear, accurate, and empathetic communication to ensure a positive customer experience.
  • Escalate complex or urgent issues to appropriate departments while maintaining accurate documentation.
  • Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve customer concerns.
  • Maintain up-to-date knowledge of company products, services, policies, and troubleshooting procedures.
  • Adhere to SLAs (Service Level Agreements) and performance metrics, including response time, resolution rate, and customer satisfaction scores.
  • Contribute to continuous improvement by sharing feedback and insights on common customer pain points.
  • Follow all data privacy and security protocols to protect sensitive customer information.


Requirements
Requirements:
  • High school diploma or equivalent; associate’s degree preferred.
  • Minimum of ${Experience} experience in customer service, technical support, or online chat operations.
  • Proficient in using live chat platforms, CRM systems, and remote support tools.
  • Strong written communication skills with the ability to convey information clearly and concisely.
  • Ability to multitask and manage multiple chat sessions simultaneously with accuracy and efficiency.
  • Customer-first mindset with empathy, patience, and a problem-solving attitude.
  • Reliable internet connection and a quiet, distraction-free workspace for remote work.
  • Basic computer literacy, including familiarity with email, web browsers, and Microsoft Office or Google Workspace.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.