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Digital Live Chat Agent Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Artech

Chat Support Agent

Smyrna, TN · On-site

The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as ...

EPITEC

Chat Support Agent

Smyrna, TN · Hybrid

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to ... Provide live chat support to dealership personnel, addressing inquiries related to vehicle ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment ... Experience in live chat or call center environment * Experience with CRM or ticketing systems

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All JobsDigital Live Chat Agent Jobs

Digital Live Chat Agent information

See salary details

$37.5K

$69.9K

$112K

How much do digital live chat agent jobs pay per year?

As of Jun 9, 2026, the average yearly pay for digital live chat agent in the United States is $69,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Digital Live Chat Agent vs Customer Service Representative?

AspectDigital Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or office-based, handling live chat interactionsCall centers, retail, or office settings, handling calls and in-person inquiries
Industry UsageCustomer support via digital platformsCustomer support via phone, email, or in person
Common Search IntentCompare roles in digital customer supportCompare traditional customer service roles

The Digital Live Chat Agent primarily handles customer inquiries through online chat platforms, focusing on digital communication skills. In contrast, a Customer Service Representative may handle calls, emails, or in-person interactions. While both roles aim to assist customers, the Digital Live Chat Agent specializes in real-time online support, making it ideal for remote work and digital customer engagement.

What are Digital Live Chat Agents?

Digital Live Chat Agents are customer service professionals who interact with customers online via chat platforms on websites or mobile apps. They assist with inquiries, troubleshoot issues, provide product information, and resolve complaints in real time. Their role is essential in delivering quick, efficient, and personalized support to enhance customer experience and satisfaction. Digital Live Chat Agents often work for e-commerce companies, tech support centers, and service-based businesses.

What are the key skills and qualifications needed to thrive as a Digital Live Chat Agent, and why are they important?

To thrive as a Digital Live Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and often a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic computer skills are typically required. Patience, active listening, and the ability to multitask make someone stand out in this position. These skills ensure efficient, empathetic, and accurate support, leading to positive customer experiences and high satisfaction rates.

What are some common challenges faced by Digital Live Chat Agents, and how can they be effectively addressed?

Digital Live Chat Agents often encounter challenges such as managing multiple conversations simultaneously, addressing complex customer inquiries in real time, and maintaining a friendly, consistent tone under pressure. To overcome these challenges, agents should become adept at using chat management tools, develop strong multitasking abilities, and stay updated on product or service knowledge. Regular training, supportive team environments, and clear escalation procedures also help agents provide high-quality support while minimizing stress.
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What states have the most Digital Live Chat Agent jobs? States with the most job openings for Digital Live Chat Agent jobs include:
What job categories do people searching Digital Live Chat Agent jobs look for? The top searched job categories for Digital Live Chat Agent jobs are:
Digital Live Chat Agent jobs near you

IT Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 19 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays