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Digital Live Chat Agent Jobs (NOW HIRING)

Foundever

$17.50/hr

Digital Sales Chat Representative As a Digital Sales Chat Representative, you'll connect with ... Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Armed Forces Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. Receive, process, and fulfill client requests and product ...

Armed Forces Bank

$15.50 - $21/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. * Receive, process, and fulfill client requests and product ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

... live chat and other electronic forms of communication. The agent will toggle between video teller ... other Digital Banking Channels. Receive, process, and fulfill client requests and product ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

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Showing results 21-40

All JobsDigital Live Chat Agent Jobs

Digital Live Chat Agent information

See salary details

$37.5K

$69.9K

$112K

How much do digital live chat agent jobs pay per year?

As of Aug 9, 2026, the average yearly pay for digital live chat agent in the United States is $69,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Digital Live Chat Agent vs Customer Service Representative?

AspectDigital Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or office-based, handling live chat interactionsCall centers, retail, or office settings, handling calls and in-person inquiries
Industry UsageCustomer support via digital platformsCustomer support via phone, email, or in person
Common Search IntentCompare roles in digital customer supportCompare traditional customer service roles

The Digital Live Chat Agent primarily handles customer inquiries through online chat platforms, focusing on digital communication skills. In contrast, a Customer Service Representative may handle calls, emails, or in-person interactions. While both roles aim to assist customers, the Digital Live Chat Agent specializes in real-time online support, making it ideal for remote work and digital customer engagement.

What is a digital live chat agent?

Digital Live Chat Agents are customer service professionals who interact with customers online via chat platforms on websites or mobile apps. They assist with inquiries, troubleshoot issues, provide product information, and resolve complaints in real time. Their role is essential in delivering quick, efficient, and personalized support to enhance customer experience and satisfaction. Digital Live Chat Agents often work for e-commerce companies, tech support centers, and service-based businesses.

What are the key skills and qualifications needed to thrive as a digital live chat agent?

To thrive as a Digital Live Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and often a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic computer skills are typically required. Patience, active listening, and the ability to multitask make someone stand out in this position. These skills ensure efficient, empathetic, and accurate support, leading to positive customer experiences and high satisfaction rates.

What are some common challenges faced by digital live chat agents, and how can they be effectively addressed?

Digital Live Chat Agents often encounter challenges such as managing multiple conversations simultaneously, addressing complex customer inquiries in real time, and maintaining a friendly, consistent tone under pressure. To overcome these challenges, agents should become adept at using chat management tools, develop strong multitasking abilities, and stay updated on product or service knowledge. Regular training, supportive team environments, and clear escalation procedures also help agents provide high-quality support while minimizing stress.
What cities are hiring for Digital Live Chat Agent jobs? Cities with the most Digital Live Chat Agent job openings:
What states have the most Digital Live Chat Agent jobs? States with the most job openings for Digital Live Chat Agent jobs include:
What job categories do people searching Digital Live Chat Agent jobs look for? The top searched job categories for Digital Live Chat Agent jobs are:
Digital Live Chat Agent jobs near you
Infographic showing various Digital Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $69,894 per year, or $33.6 per hour.

Digital Sales Chat Representative

Foundever

Fort Smith, AR

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

41st of 71 rated call and contact centers

Job description

Digital Sales Chat Representative

As a Digital Sales Chat Representative, you’ll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You’ll deliver a customer-focused experience while meeting quality and compliance standards. 

This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment. 

Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901

Why You Should Join Us
  • $17.50/hr + commissions 
  • Join a supportive community focused on engagement and recognition 
  • Hands-on paid training, as well as ongoing job-specific training 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Employee discounts and referral bonuses
What We Are Looking For
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 
Key Skills
  • Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate) 
  • Strong written communication and active listening, with the ability to build rapport through chat 
  • Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately 
  • Problem-solving and needs assessment in a fast-paced environment 
  • Accurate documentation and attention to detail to support order accuracy 
  • Customer-focused approach with empathy and professionalism 
  • Able to efficiently navigate between screens and multiple systems while managing chat volume 
  • Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful 
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Friendly 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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