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Online Live Chat Agent Jobs (NOW HIRING)

DR Horton, Inc.

Online Sales Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

Educate 360

Customer Service Representative

West Lafayette, IN · On-site

$15.50 - $21/hr

As the Customer Service Representative, you will be the first point of contact for our customers by providing them support via online live chat, emailing, phone calls and monitoring social media ...

New

DR Horton

Online Sales Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

Coalition, Inc.

WV · On-site

Respond to inbound questions and requests from prospective and current customers via online live chat, email, and (less frequently) phone. * Ensure prospective and current customers receive timely ...

DR Horton, Inc.

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Louisville, KY · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

West Columbia, SC · On-site

$14.25 - $18.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

San Ramon, CA · On-site

$17.25 - $22.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Midland, TX · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Louisville, KY · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsOnline Live Chat Agent Jobs

Online Live Chat Agent information

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$5

$17

$24

How much do online live chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online live chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an online live chat agent?

Online Live Chat Agents are customer service professionals who interact with customers through live chat platforms on websites or apps. They assist users by answering questions, resolving issues, and providing information in real-time. These agents play a key role in enhancing the customer experience by offering immediate support, troubleshooting problems, and sometimes guiding customers through purchasing processes. Their work is typically done remotely and requires strong communication skills, quick typing, and a good understanding of the company's products or services.

What are the key skills and qualifications needed to thrive as an online live chat agent, and why are they important?

To thrive as an Online Live Chat Agent, you need excellent written communication, fast typing skills, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask make an agent stand out in this role. These skills ensure efficient, high-quality support that enhances customer satisfaction and loyalty in a digital environment.

How does an online live chat agent typically collaborate with other departments to resolve customer issues?

Online Live Chat Agents often work closely with teams such as technical support, billing, and sales to quickly resolve customer inquiries. When a question requires expertise outside their scope, agents coordinate with the appropriate department and relay information back to the customer, ensuring a smooth and efficient support experience. Strong communication and teamwork skills are essential, as agents must accurately document interactions and follow up with colleagues to ensure timely resolutions.

What is the difference between Online Live Chat Agent vs Customer Service Representative?

AspectOnline Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote or office-based, online chat platformsCall centers, retail, or office settings, phone and in-person
Industry UsageCustomer support via live chat on websitesCustomer support via phone, email, or in person
Comparison FocusReal-time online communication skillsVerbal communication and problem-solving

Online Live Chat Agents primarily handle customer inquiries through live online chat, requiring quick typing and digital communication skills. Customer Service Representatives may work via phone or in person, focusing on verbal communication. Both roles support customer satisfaction but differ in communication methods and work environments.

What cities are hiring for Online Live Chat Agent jobs?

Cities with the most Online Live Chat Agent job openings:

What are the most commonly searched types of Live Chat Agent jobs?

The most popular types of Live Chat Agent jobs are:

What states have the most Online Live Chat Agent jobs?

States with the most job openings for Online Live Chat Agent jobs include:

Online Live Chat Agent jobs near you
Infographic showing various Online Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Customer Service Representative

Educate 360 LLC

West Lafayette, IN • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Job Type
Full-time
Description
Must be located local to West Lafayette, IN office - (Mon - Fri) with the ability to work remotely and from the office 2-3 days a week.
About Us
Educate 360 is a family of specialized brands with a joint mission: to help individuals and organizations gain the skills needed to thrive in today's technology-led and innovation-driven economy. Educate 360 develops integrated solutions across brands to achieve enterprise customers' learning & development goals in Management & Leadership, Data Science, and IT skills. With locations across the U.S. and Europe, we have brought our instructor-led and on-demand training, coaching, and consulting to numerous individuals and organizations.
About the Role
We are looking for an enthusiastic Customer Service Representative to join our Delivery team in West Lafayette. As the Customer Service Representative, you will be the first point of contact for our customers by providing them support via online live chat, emailing, phone calls and monitoring social media interactions. In addition, you will partner with Sales Representatives in assisting with inbound leads, creating customer quotes, outbound calls, and social selling activities.
In this role, you will be a vital link that maintains the positive relationship with our customers and Sales team. The ideal candidate must be highly motivated, detail-oriented, and able to provide excellent customer service. This is a perfect role for someone who is looking to grow and take on new challenges, has a customer first-attitude, strong work ethic and high level of professionalism.
Hybrid work schedule (Mon - Fri) with the ability to work remotely and from the office 2-3 days a week.
Main Responsibilities

  • Learn our products and services to effectively communicate our value proposition with a technical audience.
  • Respond to customer inquiries via all channels (email, phone, online live chat & social media) and offer recommend solutions to meet their needs.
  • Assist Sales Representatives with facilitating lead generation and identifying new sale opportunities.
  • Document customer interactions, transactions and inquires.
  • Maintain a high level of customer satisfaction consistent with Educate 360's core values.
Requirements
  • Associate degree or equivalent; Bachelor's degree preferred.
  • Strong interpersonal skills and the ability to effectively communicate our solutions.
  • Strong attention to detail with problem solving and decision-making skills.
  • A knack for building rapport with people quickly and easily.
  • Must have strong skills in Microsoft Office Suite: Teams, Outlook, Excel, PowerPoint, and Word.
  • Familiarity with Salesforce is a plus.
  • Ability to receive and implement constructive feedback.
  • Eager to learn, grow, and develop your professional skills.

Why Join Educate 360?
At Educate 360, we recognize that truly great ideas come from the bringing together of diverse experiences, opinions, and perspectives in an environment where they can be freely shared; and, that effective teamwork is only possible when every member feels empowered, valued, and respected. We are committed to fostering a culture that values all that diversity has to offer; where we are all accepted and included; where we equitably show respect for our fellow employees and feel respected in return; and, where we all feel empowered to contribute in the best ways we know how. To learn more about our company and values, please visit educate360.com .
Benefits: We're committed to supporting our employees' health, financial stability, and overall well-being. Our comprehensive benefits include competitive Paid Time Off (PTO), Medical, Dental, and Vision plans, 100% company-paid Life and Disability insurance, as well as voluntary options for additional coverage and retirement (401k) plans.
Equal Opportunity Employer: Educate 360 is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability, or veteran status.

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